Applebee’s

My wife and finally went into the Atwater Applebees and experienced first hand what all our friends are saying. MANAGEMENT is bad. Their managers needs to take responsibility for cold food, steaks that taste like rubber, running their waiters and then making the customers wait 30 minutes before we can speak to a manager. When we finally got a manager named Tina, she blamed everyone and took no responsibility. WE told her we were waiting 30 minutes to talk so someone, she said there’s no excuse for that. We explained we waited 30 minutes for HER and then she had all kinds of excuses. She had attitude and even made a face gestures. My wife is in customer service and told me on the way home that she was certain that the manager only cared about herself. No team work whatsoever. We will drive to Merced next time.

Angelica was so sweet as a server. She did a great job and was fast with our service. It’s a new restaurant and will have a few growing pains but over all everything was great. I look forward to our next visit.

The food was good but you can tell the cooks are the problem. Double date night. 2 plates came at a reasonable time, 3^rd plate, 5 minutes after and the last plate, 10 minutes after that. So, the people with the first plates were done eating when the last plate got to the table. 3 mozzarella sticks where left when we finally got the ranch for the appetizer. The 4^th person never got their drink until I went to the bartender and got the coke for her. Nobody was smiling

we were sat down, waiter instantly apologized for the wait.
took our drink and appetizer order… appetizer arrived by another waiter,
I saw our drinks setting at the bar people walking past and not picking them up. we finished our appetizer before the drinks arrived, which were delivered by yet another server.
when the waiter came to take our order, his again apologized, explaining he has to cover this huge area… not my problem.
when the food arrived he again apologized for the wait… its obvious this is his standard line to every customer, as were hearing him say the same thing to everyone.
we finished lunch waited 20 mins for the check, nothing, I had to ask the hoists for my check
Guess what happened next… The waiter came apologizing for the wait,
I informed him service was very poor, the Texas Firey Brisket burger had 3 slices of peppers, and a very small portion dried out brisket on top of a even drier hamburger
a couple behind us sent the food back, waited a while… then walked out.
To be fair, twice before we have eaten .at the Atwater applebee’s. sitting at the bar seams to be my preferred preference, service was great and food was as to be expected.

I know they are new, but we had the WORST experince. Drinks were awful. Waitress was sooooo unprofrssional. Food was shitty. My dessert ended up on the ground, then she brought another, that was as cold as the ice cream and wasn’t prepared correctly at all
Never again!!!

Based on my 2 experiences, waitresses lacked knowledge of the menu and customer service. They definitely tried, but need more training. I hope the business improves in the future. However, the food was good

Applebbes keeps changing their menu and it gets worse every time. I gave this place a chance because it was around my house and it was new. I had to call in sick the next day from food poisoning. The good was absolutely terrible. Service was okay.

Service was very good. Once the «newness» of the place died down things got better. I and my wife had a 2 for 25 deal. I had the 7oz sirloin, med rare. When my steak was delivered it was very rare, so rare a skilled veterinarian could have brought it back to life. Sent it back and it came back more cooked but like it was nuked, and the way the steak tasted it tasted as if it was nuked then thrown onto the grill to give it grill marks. My wife got the Bourbon Street chicken and shrimp, both chicken and shrimp were cooked properly and all of our side orders were pretty good.
The service was superior, our waitress was very attentive and made sure we were well taken care of checking on us semi frequently.

Terrible service. Took 45minutes to get our drinks and manager didn’t want to comp anything and finally ended up complaining enough to get a discount off the ticket

Very happy to finally have Applebee’s in Atwater! I’ve been here twice since it’s opened and have had great experiences both times. Food and drinks are great. Yeah service can be a little slow, but what do you expect? All restaurants that are new are slow to start out. Both times, our waiters have been great and super friendly.
The only negative involves one of the hostesses. As we were checking for wait times, my husband started talking to her and she rudely cut him off to talk to her friends behind us. Luckily we didn’t have to deal with her anymore since there was open seating in the bar area. Definitely not Applebee’s fault though.
Really enjoy the bar area and the fact that they have 10 large TVs. Will definitely be returning.

Service really needs to improve @ this Applebee’s. Waitress was nice, but took forever to bring out appetizers, they ended up coming out with our food. Drinks not refilled & waited at least 30 minutes for kids dessert.

Everyone is very attentive. Food is delicious. Atmosphere is very comfortable and I love the pictures on the walls of local schools and areas.

Very Poor Service. It took 30 minutes to get my kids food. Then they forgot part of my sons order. Really bad service — but the waitress was nice.