FedEx Office Print & Ship Center

I found an outline of a tree online, I customized it with my family name and my grandparents anniversary year, and brought the file to this store to print. It look longer than I anticipated but I shrugged it off. The employee wanted to charge me $ 3.00 to cut the print to fit an 18×20 frame but I refused, and took the print as-​is.
For over 6 months I kept the print in a frame, only to take it out when seeing a long distance family member and I would collect their thumbprint in place of a leaf on a tree branch. It was a gift that took half of a year to complete: a family thumbprint tree, a gift for my grandma’s 80^th birthday. The tree was finally complete just 3 days before grandma’s birthday. However, it was only complete because the last thumbprints I collected were obtained at my grandma’s funeral.
As Mother’s Day approaches, my grandma’s eight children will be without their mother for the first time in their life. I wanted to gift them all with a copy so I went to FedEx Office to get a copy of this irreplaceable document.
WORST. DECISION. EVER.
Diane, the employee, took the original, walked over the copier and returned minutes later to hand me the original. She had smeared red ink all over it and ruined it. After waiting for Joel, the other employee, to finish with a customer, Diane used the computer to pull up the copy so we could see if the copy was ruined as well. I can appreciate her blunt attitude but hearing «It’s even worse!» was not reassuring. I called her out for ruining an irreplaceable, sentimental piece of paper, and left the store so I wouldn’t make a scene.
Diane, being unprofessional, followed me outside as I got into my car. I will never return to this store.

Extremely slow service. Person checking in packages slow even though line is long. No way to get receipt for pre-​paid package without waiting. Manager not concerned at all.

I recently sent a package and was very pleased with the help I received. Employes were very pleasant. I would defiantly use this store again.

The staff here is highly unprofessional, easily overwhelmed, snippy, and always act as if the sky is falling. This location is less than a mile from my work, so unfortunately, I visited many times. It’s unbelievable how unaccommodating this location is. I’ve had multiple employees actually let out an annoyed huff when asked to do a job. Their wait times are absurd, too. I dropped off a two-​foot sign to be mounted on foam core at 9 a.m. and was told it wouldn’t be done until after 6 p.m. My favorite part was when the woman freaked out when I asked if they could trim it into an oval shape and was told, «Nope! That’s not something we do! We only cut straight shapes!» Uhhh? Someone missed a day in kindergarten, I guess. I now have an artillery of laminating materials, cutting boards, Exacto knives, and try to do all I can on my own instead of dealing with these people. Oh, and also, it costs $ 82.00 to have a 24″ x 36″ poster printed and laminated. Yeah.

I came across this unbelievable lady. I asked if I can drop a prepaid package with certain FEDEX packing. She initially didn’t pay attention. Then after my explanation of the package she finally understood me and said no. She said to me in a mean look that I need to pay extra if I want to ship express. (thanks I know that) then I ask her, if I didn’t double check with her and just drop it, what will happen, will that package be returned to me. She answered brilliantly: no u can’t ship it. ‘I know, I am just asking, assuming if I just dropped it and shipped it…’ ’ no, but I am saying u can’t. Because I will not allow u. ’ … ’ I only want to know what would happen if I did drop it, will it be returned to me? ‘. ’ I don’t know’ she answered.