Lumber Liquidators

Must have gotten new people working there based on the other reviews. They made me nervous to go here but glad I did. Was looking for flooring for my whole first floor. Didn’t know much about what I was looking for. They did an awesome job of explaining all the floors and I just finished installing it. Looks awesome!!! With two big dogs it’s doing great and they steered me away from the floors that wouldn’t. Super helpful with install tips as well.

I wish I could give this place ZERO stars for their lack of customer service, their inability to pay attention to detail, their complete lack of knowledge when it comes to their products and… well I could go on forever.
We bought $ 5000 worth of bamboo flooring from them last year when my husband and I were building our house. They told us it was a floating bamboo floor (which is why we bought it) and then discovered that it was indeed NOT a floating floor until after we made the purchase. We had to install a subfloor for extra $$$ because the people working at LL don’t know anything about their products.
When we purchased the floor, we wrote a check as the cashier told us that was the preferred method of payment. When he gave me our receipt, I noticed that our address was typed in wrong on the sheet — it was for a house in a city 200 miles away from where we live. When I pointed it out, the cashier told me that it didn’t really matter anyway, it’s just to send catalogs in the mail. Fine.
Flash forward to two months later when I get a call from a collections department. My husband and I had no idea that there was some issue with our check and no one had bothered to call me AT ALL. When I called Lumber Liquidators to find out what the problem was, they told me that they had been sending notices to our house for two months. Guess where those notices were being sent? TO THE WRONG ADDRESS. When explained to the collector, everything was taken care of and the funds were taken from our bank account (where they had been sitting the whole time!). What a HASSLE.
When we complained to the manager at lumber liquidators we were told there was absolutely nothing they would do. Great customer service, right?
After this debacle, we returned to the store a few months after that for some matching bamboo nosing for our stair treads. We REALLY didn’t want to go back but we had to get the matching stuff. We asked the cashier if we could return the 5 boxes of bamboo flooring that we had left over because they had given us the wrong amount off of our blueprints. The cashier said yes and to load up the boxes and bring them back.
We loaded up the boxes (they weigh about 100 pounds per box) and took them to LL only to have the manager tell us that they don’t return any material after 30 days unless we want to pay a 25% restocking fee.
ARE. YOU. KIDDING. ME.
Avoid this place like a plague! The savings on the floor is NOT WORTH IT!

What’s worse… Try sending an email to Tom Sullivan!!! This guy talks a big show about customer service but when a comment was sent… didnt even get a response!!!
Go to a big box store and dont waste your time here… the advertised prices are not to be found at any of there stores… just a gimmick!!!

This place sucks! We went there to get a quote on new wood flooring. There was no one in the counter-​top section, and had to leave the building to get to the flooring department; weird! Why have them separated is beyond me!!!
We found someone in there, but he was on the phone, once he got off the call he picked up the phone for someone else who called in.
Wait guy, we’ve been here waiting for 10 minutes! Finally he comes over, but is not friendly or helpful at all! We wanted to know about their products, but he was all nasty toward us and not even helpful. We asked him if the sale price was listed on the product and he says «thats what the yellow sticker is for! That’s whats on sale!». Thanks, jerk!
Their prices were in-​line with other stores, and the sale items were not much better than at Home Depot or Lowes.
This young guy with a full beard and mullet hair seemed to not even want our business. Well, he succeeded b/​c we’re not going back!