Auto Exchange

I only came here for a specific car and bought it and it’s fine. My issue is with the way they conduct business. I came to the car lot today because I needed to pick up my plates. I live in Puyallup, so I had to look up their business hours online. Google Maps said that they opened at 10 a.m. on Sunday. Their website has no mention of business hours. When I got to the car lot they were closed, and there was a written sign on the door that said if I wanted to buy a car to call this number and that they were two minutes away. So I called the number, explained the situation, and he told me he would call me right back. He called me back a couple of minutes later and proceeded to tell me that I would not be able to pick up my plates today because nobody was coming until later on in the afternoon and that they are not open on Sundays. If you guys are not open on Sundays how come on Google Maps it says that you are? He said that it clearly says on the door that they are not open on Sundays. I live in Puyallup, I don’t drive by everyday and see your business hours, I look them up electronically like most people. When I bought the car I was told the plates would be sent to my house, not to the dealership. I remember this specifically because she told me to make sure that my address was correct because this is the address they would be sending my plates to. What I’m not getting out of all of this, is how come if you’re not open on Sundays you will willingly come down to the office and open shop if somebody shows interest in buying a car, but you won’t come down to let me sign for my plates which would most likely take less than 10 minutes and you’re only two minutes away?
When you buy a car from this dealership and you drive it off the lot, any reason for them to have to deal with you after is an inconvenience. I don’t appreciate that, especially since I paid for my car in cash. I don’t care if this dealership was selling a brand new Ferrari in mint condition for $ 200, no strings attached, I would not buy another car from them. All this back and forth for license plates? I could have just shown up, explained the situation, signed for my plates and been done and everything would have been smooth. But no, two minutes away was just too far if they weren’t getting paid. Seriously, step it up.

Unethical and dishonest business practice. While in the middle of purchasing my BMW I noticed an oil smell and leak. In front of witnesses they told me no problem they will fix it. So I finished the transaction. After their mechanic attempted to fix it twice but apparently couldn’t they now tell me to bad its a used car. I am a single mom short on funds. They fully knew I nor anyone would buy a car that leaked oil unless they fixed it. The owner of the lot drove the car for 2 weeks prior to the sell and fully knew it leaked. My driveway is covered with oil. So its obvious she knew. They promised to fix it and now refuse! Stay away from this place!