Colortronics

I purchased an extended warranty through Lowes for our GE slate dishwasher. This company was supposed to call the day before our appointment to confirm with us and they did not. I called them the day of, to see what our window would be for the appointment, and they did not even have us scheduled for our appointment. He was able to pull up my information however, but did not even know what the appliance was that he was supposed to be coming out to fix. After repeatedly telling him I should already have an appointment for today, he kept telling me he is already booked and the soonest he could come out would be Monday, even though this appointment was made 4 days in advance. He was not at all accommodating and left me on hold for 9 minutes until the line went dead. WHAT CUSTOMER SERVICE! I am now calling Lowes back to schedule another appointment, with any other company but this one. Even when Colortronics answers the phone, they act like you are inconveniencing them by calling in the first place.

If you value your time you will not use this company. I unfortunately have to since they are the provider for Lowes’ warranty work.
Not only do they give you an «All day» window (8 – 5) they don’t even update you along the day. They will call when they are 30 min away. This is the third time I have had them out to my house to fix my fridge. The second time, which took 3 weeks to get an appointment, they didn’t have the part in stock (The fan). They then ordered the part and tell you 7 – 10 days. It took 2 weeks, then I had to set the appointment which was just under a week out for that appointment. On the day they came to fix the fan I again was given the «All day» window. 4:00 passed and nothing so I called the main number and confirmed I was on the books (which I was). They told me to expect a call soon. 5:15 and still nothing so I called again. This time they told me that they would call the tech and have him call me right back. I finally received a call at 6:05 saying he was on the way from Renton. Finally showed up at 6:40! So that «All day» window is just that… ALL DAY and even into the evening. The tech left at 7:00. So I wasted an entire day for a 20 min fix!
For the time being the fridge is working again. I hope nothing else goes wrong or I’ll have to deal with them again. Stay away if you can. For my troubles I don’t even get money off the bill since i don’t have to pay anything. WASTE OF TIME AND DO NOT RECOMMEND.

When the «repair» was done, the technician turned on our dishwasher and told us to let it run, but didn’t check for leaks. The result was $ 1500 in damage to our hardwood floor. Worst of all, after the negligence of the Colortronics technician caused water damage to my hardwood floor, the insurance company for Colortronics (The Hartford) refuses to take any responsibility for the actions of their client and have refused to help me.

Horrible customer service! I have an extended warranty through Lowes and when I had a problem with my refrigerator, Colortronics were the ones scheduled to do the repair. After 3 weeks, I finally called to find out when someone would be out. They told me the tech would be there that day. Um, I wasn’t called in advance and there was no one home. In fact, we hadn’t heard from them AT ALL prior to me calling them. A tech showed up the next day, opened the fridge door, asked me a couple questions and determined the main board was bad. He said it would be ordered and I would be contacted in 7 – 10 days. 3 weeks later, I called because I hadn’t heard anything. The person answering the phone argued with me over how my name is pronounced. Then he told me he would have to see if he could find my paperwork. He didn’t know anything about it. I filed a complaint that day with the BBB. Interestingly, the part needed was found the next day. A tech came out and installed it, but, amusingly enough, it wasn’t the correct one. Once again, we were told it would be 7 – 10 days. That was 3 weeks ago. I called today and after several minutes of excuses, the man on the phone said the part hadn’t been ordered because they didn’t know the part number. Seriously? I called Lowes and asked to have a different company do my repair. This company is just a joke.

Slower than molasses on a winters day. We got so tired of waiting for a TV repair we cut the bottom of a box out and my son did a puppet show for entertainment. Still not sure if what the did was made up. We’ll see…

This company was sent to repair my Whirpool frontloader washing machine by Sears. (They are an authorized sears provider). They suck. The guy who came to make the service call asked me for the owners manual, then proceeded to look up troubleshooting. And read them to me. Hello, I did that before I called for a repairman. He then messed with the machine a few minutes, said he wasn’t sure and would have to talk to the main office. He’d call me back and let me know. That was 3 days ago, and 3 calls to Sears service department, and one directly to Colortronics. I still don’t have an answer from either. I will be getting back to Sears and demanding they do something immediately. I am contracted with them for the repair and I shouldn’t have to deal with this incompetent company. Sears seriously lost a customer who had been loyal to them for many years and many appliances. I will definitely be reconsidering who I buy and have repair in the future.