Cycle Gear

I’ve been buying tires at Cycle Gear since the 1980s down in the Bay Area. They’ve typically had very competitive prices on brand name tires, but you have to bring the wheel off the bike, because they won’t R&R the wheel. Other than tires, most of their stuff goes for straight up retail if it’s a brand name with little discounting. They also have their own line, called «Bilt,» which is off shore junk. Perfect for equipping your kids, or for hobbyists who are going through a phase. I did pick up a nice neon yellow plastic faux Mohawk that sticks on the top of my helmet there.

Merchandise quality can be hit or miss (Chinese), but you can usually find what you’re looking for in the right size at a reasonable price.

The worst customer service. I have been a customer for over 15 years and even raced for cycle gear. After today I am sure I will not be back. Just wanted a tire today. salesperson walked away while helping me to help another customer, waited 10 minutes and attempted to get his attention, ended up walking out and going down the road. Even saved $ 15.

Great place for motorcycle gear. They will swap tires if you bring the wheel in for a cheap price.

I keep forgetting to check in here — but I’m here way too often. I usually stop by just to kill time after a lunch break considering I work right down the street.
The staff is always utmost helpful and friendly. If they don’t have it they will help you find it. They are straight forward and pretty knowledgeable when it comes to bikes and products. They have a decent selection of rider gear and motorcycle parts/​accessories. And what they don’t have you can order online and if it doesn’t work out you can return it at any store without a restocking fee.
Great place! They also mount and balance tires (but you have to just bring in the rim and tire itself)

Good customers service if you call the store… but lousy if you go in person. Oh well they lost a bunch of sales for my kids and I.
While fitting a helmet for my daughter the phone rang. Salesman answered and walked away helping the caller. He didn’t even return to us when he was done.
The sad part is we had just discussed how important a «hand shake» is. In the business world. As well as, customer service; from both sides. The customer keeps the business open by shopping at that establishment. Thus maintaining employment and the ability to obtain the needed item again in the future.
However, the customer must recognize the business (employees) need to make a living.
Evidently the employees did not get the memo.
We wont return!

I’ve noticed that this store is much smaller than the Tacoma store, but the store manager is GREAT! I was there actually asking for donations for a fundraiser that I was throwing for a woman that was intentionally hit and run. Once I showed the manager the news clip, he was definitely in. So he put some stuff for me together and told me when it would be ready. He actually gave great donations.
As for their selection, I did look through what they had, since I was sort of in the market for a mesh jacket and they had some Alpinestars that would fit me. However, I don’t like any armor that is not the hard composite plastic. I got spoiled at the San Jose, CA store (they had one pair of Dainese pants on sale and one women’s jacket (so I actually have a two piece suit that is track legal).
I know that I did ask an employee about an adjustable clutch for my husband’s bike, but there wasn’t any, unfortunately. I did buy some things I needed for maintenance for my bike.
They’re bike nights are different than the Tacoma store as well. I think it was a good turn out for a small store. I definitely had fun! And met up with some people from PNWRiders forum, which I’m a member of, so it was cool to chat w/​people that I hadn’t seen in a long time.

I have purchased numerous tires from this place and the service has gotten progressively worse. I drop the wheel off and they say they will call when ready. I arrive to pick it up and it’s NOT ready; the tire arrived and my wheel is line to get changed, WTF. This has happened more than once and is a waste of my time. The pricing keeps fluctuating for mounting and balancing and other taxes, which lead me to believe they don’t have a clue what they are charging. I feel it would be a good investment to get my own tire changing machine, since i do go through alot of tires.

The staff really make this place great — very helpful and knowledgeable. Went in to get a helmet, and they have a 7 (I think it’s 7) day try out period. Well, the helmet I got didn’t really work for me after riding with it for about 100 miles, so I came in and a couple of the ladies who work there helped me try out different helmets and tested for fit. Great folks there!

I’d heard a lot about how great this place was for gear, so maybe that’s part of my disappointment, so I suppose you might want to take this review with a grain of salt… and maybe it is a good spot to go if you’re in the market for tires… however, my girlfriend and I were looking to check out some pants for her, and, after checking the cyclegear website, we were expecting a large selection of various brands for her to check out. We drove down from Seattle to give it a look, and it was a waste of time. The vast majority of the gear was their own Bilt brand, the selection for women was small, and they didn’t have much gear of the major brands we were expecting. The staff seemed nice, so no issues there, just a disappointment in the selection, especially relative to all the stuff on their website.

Cycle Gear is the Les Schwab of motorcycle tire vendors. Service is the best in the business. They will have new tires mounted and balanced while you wait. You be in and out in minutes; not hours like most motorcycle tire vendors.
Always buy the CycleGuard warranty. Its an extra $ 20, but well worth it.
Cycle Gear is also a great place to buy protective riding gear. Their house brands are a great value.

They carry three different types of racing castor oil, and have great coupons, and the staff is nice too, I don’t like buy from chains but Cycle Gear supports MX racing and the owners are decent people.

Nice folks. I was in the market for a new Shoei helmet and they told me that if I waited a few days, they were having a corporate 10% off sale. Saved $ 50. They had to special order the color I wanted… helmet arrived 3 days after I placed the order. Cycle Gear has a 7 day to return policy on their helmets which is nice.