Michaels

I am glad to have a craft store like this in Auburn, however the prices are a bit high and the selection is a low in some departments (for example my hobby of cross-​stitch) and the staff are not very helpful. One time I was shopping there and two clerks were complaining loudly and openly about all the «unfair» ways that other staff are treated better than them and so-​on. It was awkward to overhear this while shopping and I just left instead of interrupting them to ask some questions I had.

Super helpful staff. Love this location. The employees here are always very helpful. I know they offer craft classes as well.

The check-​out counter (width) is way to small, most crafters have a cart full of items and the new counter top is only designed to accommodate a few items at a time, which ends up taking longer to complete large or medium check out order. Yes the store is clean as it should be it’s new.

So excited to have a craft store in Auburn. The new layout is super organized and jam packed with anything and everything you might need for all your crafting ideas. The store is very clean and very new. The new employees are all busy with keeping things organized and in stock. Everyone I came into contact with has been helpful and friendly. I will be returning often.
Michael’s offers some really nice coupons that you can load from your phone. Let’s make something!

The store is new so I’m going to try and cut them a little slack but it really does annoy me when you have 2 people behind the counter 3 people waiting and only one girl serving customers while the other one cleans.
Then I get really REALLY annoyed when there are 4 people — and at one point FIVE people — at the cash register and still only one poor girl serving the customers.
What made it worse was one of the five was obviously a supervisor telling the others about her day while managing to completely blank out the line of customers waiting to be served. A couple of her staff could see we were starting to get annoyed but were obviously too under the thumb to speak up or attempt to ignore her droning on at them. It was only when I said something to the girl serving that she asked for assistance and then although someone extra came to help the others including the supervisor managed to scuttle like rats off a sinking ship without even acknowledging still that we were waiting!
On the plus side it will be a useful place to have up here although the range of products is not as big as the Roseville store. I couldnt get all I needed but was able to stave off the drive down the hill for another week.
Another plus was that the two members of staff in the frames department — although they didn’t know the answer to my question tried hard to figure out the answer and when they couldn’t told me when to come back and the name of the person I needed to talk to to get help.