The Home Depot

Had a meeting with a kitchen designer Leanne and she was awesome. My wife and I are so excited. Leanne made the choices alot easier by explaining everything even the small concerns we had. She must have been doing this for some time because she knew automatically what we had already tirelessly researched. She may be a magician.

Store manager Eric and assistant manager Dustin are completely rude. Other assistant manager Patty is just plain stupid. The service at this store is horrendous and they are lucky it is a good location or sales would be tough here. Go to the Oxford store for better service.

Okay, so I have found the selection at this Home Depot to be better than most.
Cons:
Their special order department is a complete and unapologetic shit show. I made a huge special order and they screwed it up and it set me weeks behind with my contractor. When the replacement order showed up, there were damaged items. Won’t special order anything from here again.
As mentioned, many of the employees are nowhere to be found when you need help with something. I’ve had to walk around the store and finally I find someone who says they can’t help me and they page someone who takes 20 minutes to show up only to tell me that the person I need is out sick or on a day off. This happens often.
Their flower/​plant selection is rough … Everything is half wilted and the flowers last only a few days. I’m absolutely convinced you can’t buy anything here that will last. I stopped trying and go to a local greenhouse instead.
Way busier than other locations!
Pros:
The returns are easy. 90 days and many times you don’t even need the receipt if you played with a credit card. (Although don’t get me started on the data breech!) John is about as competent an employee as I have dealt with at any home repair store. He’s the one I go to when I want to make sure it gets done fast and correctly.
They seem to have more stock than the other stores. I find that the Auburn store has a better selection and it seems that when I do a search on the website, the Auburn location always has what I need vs. Other locations nearby which are out of stock.
Clearance prices here seem to be better than other stores. Every now and again I will come across a random clearance item at huge savings. (75% off an electric smoker last season.)
The Depot is good for cheap stuff … I find Loews has higher quality and better looking items, but Loews usually also has higher prices.

Been sitting here trying to buy a grill for 45 minutes. We keep being told someone will be here in 2 minutes the last «2 minute» was about 20 minutes ago. WTF

While shopping for appliances for our new home, my wife and I were not impressed with the lack of knowledge that the salespeople possessed. Simple questions regarding pricing and rebates were met with blank stares and made us feel as if we were bothering the salesperson. We had better luck at a small mom and pop store (whitco in spencer) where the salespeople were knowledgable and the prices very reasonable.
I was looking for a bunch of wooden stakes. The shelves were out so I asked a gentleman at a computer. He looked them up and said «yup, we have 56 in stock.» I said ok where? He pointed to the area i was just at. I said no, they are not there. He rolled his eyes at me and called someone, telling him to meet me back at that departmnt. I waited for about 10 minutes, no one showed up. I walked back to the desk, which was pretty far, someone took me to ANOTHER department where we found 12 stakes. I was in the store for over 30 minutes and probably walked back and forth for about a mile. Needless to say, I was extremely frustrated at the lack of knowledge and willingness to help. Save your time and go to a local lumber store

The store was fine, just your typical Home Depot. Inventory was good, I was able to find everything. My experience at the tool rental could have been better. It took over 40 minutes to rent a carpet cleaner, the old timer working the desk couldn’t figure out the computer. When I went back to return it, the line was out the door and only one guy working the desk.

Came in a few months ago to get a key made for my aging father’s house. Waited 15 minutes and asked three CSRs for help before a fellow customer had to demand someone wait on me. He was waiting too and the reps were hanging out chatting at their stations Home Depot should be aware of how lax and rude their staff is at this location.

It is a 90 degree day and much to my surprise as I walked in this Home Depot was giving away ice cold bottled water and freeze pops. Above and beyond normal operations, nice work!

Although I have not personally experienced the issues I am going to «rant» about, the feedback I have received from others, including a situation that had occurred where I work, is enough to make me think «HECK NO» with all Home Depot stores in the area! I have heard complaints regarding work orders that have fallen through due to a lack of honesty when it came to promising a specific price, then raising the price with the claim that someone didn’t have their facts straight. False advertisement much?!
Prime example of this is where I work, which is a non-​profit organization. The employers were looking at putting in a floor, got grants to cover the floor, as well as approval from the Executive Director. When it came time to go set the order in stone, that «promised» price had increased significantly! Although they were willing to move the price down a little, they weren’t willing to reinstate their original price offer. Needless to say we went with another hardware store, and Home Depot missed out on making any form of a profit out of the deal!
I truly hope that no one else has to go through these ordeals, and that complaints such as this will be seen, heard, and improvements will be made. If not, well… times are tough and ignorance will only be their downfall in the end. Just saying!!!

I don’t shop in this location as ofyten since they open in Oxford, just ten minutes south. Though the selection in Oxford is sometimes smaller it is also far less busy.
I stopped in yoday because I was shopping across the parking lot at BJ’s.
Not sure why I got such a strange look when I asked if they had ice melt yet. Sure we’ve barely had the first freeze of the season but if you have snow throwers and all of your Christmas stuff on display, it’s not that strange a question to ask.