The UPS Store

Should have checked Unilocal before I stopped here. It’s all true. The man who works here is extremely rude with no customer service knack at all.

I would rate this place –1000 if I could. Worst UPS store ever. They refuse to tape up your package, I get that they don’t have to, but I have been to other UPS stores that are happy to do so. This place sucks. They would charge you for breathing the air in there if they could. Stay away.

If I could give this a zero I would. The store is supposed to open at 8:30. Someone (I believe the owner) finally showed up at 8:40 to open. I was there to drop off a package. I walked in, handed him the package and told him I had been waiting in the parking lot for 10 minutes. He said «That’s fine». I told him it was not fine, I was now late for another appointment. I tried to point out the hours on his door saying he opens at 8:30. He cut me off. Every time I tried to speak, he cut me off and then began yelling at me. He also told me, «You are just dropping off a package, you could have taken it somewhere else.» He then accused me of being rude. UGH! He would not give me a receipt for my package. We are business owner’s. If we treated our customers like I was just treated, we would have none!!! Please do not use this location! I have contacted UPS Corporate. I only hope they do something about this guy. I now see that there are many of the same complaints on here that I experienced today.

The guy at the counter is very rude and not very helpful. I was looking for a pen to write the fax number and he tossed his on the counter in front of my like it was an inconvenience for him. Watched 3 people come in and walk out to go somewhere else. Prices are high. I would do business here again.

Guy who runs this store lacks basic customer service skills. He also refuses to scan and give receipts for pre-​paid drop offs.

Worst customer service I have ever experienced! Guys at the counter was very rude and unhelpful! Avoid this place if at all possible!

Probably the rudest and most condescending person I have ever interacted with was working behind the counter. Possibly the owner? I brought in an Info Notice left by a UPS driver saying that I could pick my package up at that store location. I had tracked my package online… It also listed that store under «pick up location.» There was some conflicting information on the tracking website and it turns out the package is at the distribution center. But in any case the guy kept telling me «No, you are wrong! Wrong again!» when I said it showed the store as the pickup point. Ok, how about having a little bit of customer service and explaining the issue nicely instead of basically telling me I’m stupid for going there. You’ll never catch me in there again that’s for sure.

I have never written a Unilocal review in my life. Even if I recieve bad service I figure, «I’ve had days like that» It’s probably a fluke. Mostly, because I have worked in customer service for 15 years. That being said, I am a extremely understanding person. However, the older guy behind the counter is a total douche. He was so unnesessarily rude to me. Not to mention, his breath smelled like catfish vagina. I know what you’re thinking… and yes, I do know what catfish vagina smells like. I live five min from this UPS and I ship packages about once a week. I will never go back. I’d rather swim in shark AND alligator infested waters, while balancing my packages on my head in order to take my business elswehere. I will say, there has been a younger gentlemen (younger than catfish vagina breath at least) working there at times. He is a very nice guy from what I can tell. It’s clear that all of the negative reviews are about the same guy. He’s sending this place down the drain.

The guy is not friendly. «Not friendly» is an extremely nice way of me putting what I really want to say. Arrived at 3:59, they close at 4pm. I just needed to drop off a package. He tells me hes closed. Im like, oh, your door is open and I just need to drop this off. He tells me that hes closed and he’ll take it on Monday. Round and round we go. He could have taken the package and saved us both time, but he was a complete «not friendly» guy. I told him I would not be bringing my package back to him on Monday that I would be a patron elsewhere.

The guy was there was trying to charge me 2 $ for returning Amazon package and he start saying stuff cuz I say I didn’t want to pay that and he says if I didn’t like it to go somewhere else .!! Hate the guy never coming back.

Guy behind counter started cussing and screaming at me because I did not agree to a 2 $ charge for one piece of tape. This place needs to be shut down. Overcharging and ripping customers off. If I were ups or FedEx I would pull my name out of here.

The only reason I’m rating this location 1 star is because of the employee I encountered. It started out with trying to find a FedEx location that could print a label and ship something back to a retailer for me. The FedEx website I was on had a Covington address I tried first but there was nothing there. I went to this location per the website and obviously it’s not FedEx but this is where the website directed me. I wish I would’ve gotten his name (dark skin Indian guy) was very unfriendly and treated me like I was dumb, thanks! It’s a FedEx error of course but this UPS employee could’ve eased the pain a little and not treat someone so rudely.

Rude, didn’t say hello, may I help you, barley acknowledged I was there. Will not go back. Will use Fed Ex or pay the extra $ 10.00 for UPS to pickup.

I sent an email 3 days before going to make sure that they would have a notary available. The response said yes, someone would be there all day as all of the employees were notaries.
I arrived 10 minutes after the store was supposed to open, and found it still closed. We waited a bit longer than went to a different store (that’s a whole different review!) I called this place back an hour after their posted opening time and still no response. I continued to call other places for a Notary and accidentally called back to this location. They were finally open almost 1.5 hours after their posted times.
He didn’t speak much to us as helped us — eventually we found out he was on the phone with his tech support — he was carrying the phone around while he helped us. That in and of itself wasn’t bad, but the rest of the experience has me rethinking ever using a UPS store anywhere again.

Horrible customer service. Not helpful at all. I’d recommend driving to another store for descent service.

Terrible experience; VERY rude, unprofessional staff that are very condescending and act as if you are inconveniencing them with your requests. Don’t own a business if you don’t plan on having good customer service. This place doesn’t deserve the one star I gave them. Take your business elsewhere!!!

I am having a seriously problem with the UPS store in Auburn way, WA. they keep making excuse, in order to hold my package in their place, and charge me holding fee without any mention!!!
my package was ship back to the Shipper (UPS store in Auburn way), So i contacted the store on 8/​29, provide them my tracking# and asked them the price for reship and pick up. At that time, they answer that they did’t know the price, because they were having too many package, couldn’t find mine at that moment. So i left my phone number ask them to contact me when they know the price, and they said OK!
One week passed, I called again, asked them if they could tell me the price, and they said they were kind of busy to look up the price for me, then i asked them to contact me again, when they know the price.
few more day passed, no one called. SO I CALLED AGAIN. This time, they asked me to email them my personal info+ tel+ card number rudely (I don’t know what they want to do with my credit card). then i emailed them my name + tel + tracking number.
Finally, i got a reply from them, they told me that i need to pay like 140 something for the holding fee, I can’t believe they charge me the fee without mention. Also I am not the one holding the package for that long time, they keep skipping my question, in order to hold my package for a longer time, so that they can get more money…
they are really suck… never ever go to this store!!!

The owner of this place is soooo rude. I just dont understand how you can have a business and be that rude. I called to ask if ups notarized things. He yelled saying «if you want me to sign something you need to bring it to the store» and hung up. And when i went all i got was grunts and noises! I root for small business in the economy but he is just plain mean and rude. Plus prices are high! 10 dollars for a signature? That is expensive! I will never go again! Avoid if you want to stay happy!

The rudest owner operator works/​owns this. I’ll never go here again. Poor customer service is an understatement

Good selection of boxes and shipping supplies. They no longer enter email addresses for tracking of packages… now you have to go online and enter it yourself.
My mom has always enjoyed getting that message as soon as the package is at the store… it’s a small thing, but for the $ 6 packing fee you would think that typing an email addy wouldn’t be a big drain?