Bruegger’s Bagels

Best bagels in Newton! So many bagel choices and sandwich options that are all delicious. There is also a long list of unique cream cheese choices to choose from. The coffee here is not worth a try, on the other hand. The staff is either up beat and friendly or seemingly unhappy, I once overheard a staff member complaining about hating her job which isn’t the best thing to hear while they’re making your food… Besides this small complaint on my end the food really is very good.

Bagels sandwiches are really good, but slightly overpriced for how much they add to their sandwiches.
Their coffee is so bad I can never finish it. My friend got a vanilla iced late and she couldn’t even finish it. Yes that bad. I go to college right down the street from this location and even when I am in desperate need for coffee I need to go somewhere else.
Overall, I gave them three stars because their service is quick and their bagels are fresh.

This morning I ran into apparently a new untrained employee that couldn’t even slice the bagel she forgot to toast it and when I ordered it with veggies onit she didn’t even put them in.

Bagels were excellent it was the line that was crazy. They should have an express line for just a bag of bagels and cream cheese. You should only have to endure the long line if you want sandwich or something that needs more prep. That’s my 2 cents.

Fresh Bagels and yet people complain of the wait. Really… you get fresh food made ready to order so YES there is a wait. The price reflects the times and that’s not the employees fault they don’t make the prices & they don’t make a whole boat load of money I’m sure. The employees are working at 5am till close which is sometimes till 7pm and I’ve seen people be rude to the cashiers and the sandwich makers. If your sandwich is wrong then you didn’t READ the menu. As for the talent, that is a reflection of management and training so don’t judge. If you have a smile you will get a smile in return! Keep your attitude at the door and enjoy! Instead of complain,…

I’ve always loved Bruegger’s Bagels in the past when I lived in Boston, so when I recently brought my kids to town to visit with relatives, I really talked up this place, noting how great the food is and how I used to get bfasts and lunches from Brueggers all the time.
Well, we were seriously underwhelmed when we came to this restaurant for breakfast.
I was hoping to just get an egg. I know they serve eggs on their bagels in their various bfast sandwiches. I was told I couldn’t get an egg.
I asked for some Earl Grey tea. I was told they didn’t have Earl Grey but there were other varieties and I said ok, I’ll have another type. The girl at the cash rang up my kids’ orders and forgot to include my tea. Then there was a problem with this girl figuring out my change (I gave her extra coinage so I could get only bills back). This totally confused her. I think she may have been new there.
My kids said their meals were «okay». They ordered a bfast egg and cheese sandwich (on a bagel, of course) and a chicken Caesar salad. The food looked good and the kids ate them up.
As we were leaving (me, without tea and an egg. No bfast for mama! lol!), a gentleman entered and approached the counter by the cash, big bag of bagels in hand, and said he wanted to talk to the manager, he had a problem with the bagels he got and he «never had a problem with his orders until now». He sounded pissed off, and we didn’t stay to hear what the problem was, but he was obviously a regular and whatever he got, it wasn’t what he wanted.
Either this Bruegger’s is exceptionally sub-​par (compared to other Bruegger’s), or they’ve all gone downhill, or we just hit it on a bad morning. Not sure. But I wouldn’t return, when I next visit town.

Been so long since I’ve been here I can’t remember the last time. Menu has changed. But it has also gotten expensive. $ 9.50 for an herby turkey sandwich and Nantucket Nectar!

Pricey for a below average bagel or sandwich. Bagels are very small (I would even go as far as suggesting to maybe order two), sandwiches are not well crafted, and they put the thinnest egg they could find on a BE&C. If I were to go back, I would definitely not order a bacon egg and cheese again.

This Bruegger’s is in a very convenient location to my office and you kinda know what you are getting before you walk in. Most of the time I order to go and bring my bage sandwich, breakfast or lunch to the office and I dont have time to open the sandwich to see if it was made correctly. However, I feel everytime I order something– there is something wrong. For example, today I ordered an herby turkey sandwich and it came without the turkey –see photo below! Many times I get tomatoes with the yellows cores, or the wrong cream cheese! It’s just frustrating– but again — u keep coming!

There must have been a new girl training today. Came in after 2:00pm for a late lunch, and it took this girl 3 attempts to make a Tarragon Chicken Salad Sandwich.
Attempt 1 — laid the wheat bread on the counter and walked away for a moment. The «supervisor» (I’m guessing) proceeds to spread butter on the bread. 2 slices tossed in the trash when she comes back.
Attempt 2 — new bread on the counter — slathers it with chipotle mayo, a not so generous scoop of chicken salad, onions, lettuce and tomato. The supervisor comes over and says that she was only supposed to put the chicken salad on the bread, with lettuce and tomato, since the mayo and onions were already mixed in with the chicken salad. Into the trash that one goes! Honestly, I was so hungry I probably would have eaten it anyway.
Attempt 3 — Finally, she asks another girl behind the counter if they have any reference cards. (Good initiative, young lady!). The other girls says «Yeah, but I don’t know where they are» in a rather unsympathetic tone.
She finds them herself, makes the sandwich, forgets to cut it and wraps it in paper. I didn’t even care that it wasn’t cut. I just took it and ran.
Keep in mind, there were only 2 other customers in the restaurant at this time. I would think a little more «love» would go into a $ 7 sandwich, but it’s been a long time since I worked in food service.
This store seems to suffer from a deplorable lack of concern, training, and line management. I really hope that Brueggers sends Secret Diners into their locations, so they understand the plight of their customers.
I gave the store 2 stars SOLELY because the new girl took the initiative to get the reference cards for herself, and it was cleaner inside than your average fast food locale. I won’t be returning to this location.

Not sure about all these negative reviews, but my experience here has always been good. Different kinds and flavors of bagels and cream cheese! It’s pretty expensive though!

If you are in a rush… or not even, just have somewhat of a time restraint (like it’s 730am and you need to be at work, 5 minutes down the street) at 8am… don’t come here. Slowest workers ever. I went there the other day at 7:20am line was out the door. I stood in line for fifteen minutes… the line never moved. I ended up walking out because I was going to be late for work if I waited. It was faster for me to go to dunkins. All in all, their bagels aren’t bad, but their coffee is horrible… it’s watery and no taste. I like Dunkins carmel coffee… if Bruggers had flavored coffee that was as good, this would be a perfect place. But no… I prefer dunkins all the way.

I was delighted to walk into Bruegger’s this morning (on my 40’th birthday) and find that they FINALLY had salt bagels! And THEN the fellow who made my bagel sang Happy Birthday in Portuguese. He suggested I sign up for their eClub and get my salt bagel free for my birthday. Awesome.

10:30 on a Thursday should be a good time to get a quick bagel, right? Well at this location thats apparently employee goofing off hour. Line was out the door while three employees laughed and giggled with each other, one flirted with two customers by a table instead of working, and the only one even taking customers orders was too distracted to keep track of what people wanted. They individually and collectively made no effort to do their jobs, clearly more interested in having fun than doing business. I want 30 minutes of my life back, but will settle for never having to come here again.

Wow. Talk about poor customer service. Very disappointing this morning when I tried my iced coffee as I was leaving and it tasted off. There was another customer also complaining about her iced coffee and we both asked a cashier what could be done for us. I decided I would like a different drink instead of chancing it again with the coffee, since I wasn’t the only one, so i asked a shift manager if i could just have a Snapple instead. She looked at me and shrugged her shoulders, saying that there was a line out the door and that she didn’t know if she could do that. Um… Okay, you’re in charge, you need to apologize to your customers who are unhappy and try to make them want to return! She shrugged again and said I could just take the Snapple. That’s great and all, but we won’t be rushing back.

This is the slowest fast food restaurant on earth. Otherwise okay cleanliness Etc. But plan on 10 – 12 minute wait just to order.

Bagel snob alert!
The disclaimer needs to be there because I have high expectations for the holiest of all carbs! Bruegger’s Bagels is pretty decent. They are much better priced than any bagel joint in my old stomping grounds of NYC, but the quality and sheer amazingness are simply not the same.
When I’m in the mood to splurge, I’ll come to this location because it’s dangerously close to where I work. The problem I have with this Bruegger’s is that their staff is lacking in many ways. They aren’t friendly, they don’t listen when you order and ask you to repeat yourself about 2 – 3 times, and they don’t know how to manage the rush of morning customers.
Customer service is a make or break for me, and I always leave here feeling a bit cracked.

If I were comparing this to Dunkin Donuts it would have 5 stars but I’m not. I’m comparing it to every other place I could get an iced coffee and bagel in Boston. Bruggers seems a little too similar to Panera to make me choose the higher prices for a bagel.
One big con is that they are usually low or empty on at least a few bagel flavors at prime breakfast time.
One big plus is the man who’s been the cashier the past 3 times I’ve been here. He is friendly, welcoming, engaging and seems to remember all the regulars which certainly must help customer loyalty!
I will certainly be back here in the future but if things happen to me similar to the previous posts I will not be as loyal simply because there are so many other delicious bagel places around.

Terrible place! Admittedly, I still go there on occasion, even though I promise myself I will stop. It’s a bad relationship. I constantly get abused by them, but always go back.
Pros: The bagels are great. Cream cheese isn’t my favorite, but it’s passable. Sandwiches are ok.
Cons: Prices are high. Coffee is usually luke warm and never very strong, even the French Roast. Read what others say about service… it’s terrible. The sandwich makers are barely qualified to prep a bagel. More often than not, I find my bagel is only cut half way through, and still attached on the bottom side. Awesome.
They also wrap your bagel in a tiny, thin sheet of wax paper… and NEVER, not once, put it in a bag. This has twice resulted in my entire bagel sliding out, onto the parking lot while I got into my car. Fortunately, I learned, and I now take a bag from them and put my own bagel in it.
I saw a guy in front of me ask for pumpernickel with scallion cream cheese… only to get a Pumpkin bagel with Salmon cream cheese. or some mutation of his order. They royally messed up his order.
Also, the staff seems clueless, as they will stop in the middle of what they’re doing for customers, in order to communicate some mundane detail to another staff member. I told you what I want, how about you finish my order before you stop what you’re doing to talk to someone else about mopping the floor later. Now you have to ask me again what I ordered. It happens nearly everything I’m there.
It’s also expensive. Coffee and Bagel for almost $ 6 is a NYC breakfast, and bagels are better there. Coffee is $ 2+. I can get better, cheaper coffee at Starbucks.
Overall: If the staff was better, this place would get 3 stars. The whole process in there sucks. No bags to put your food in, terrible prep, and just frustration at the lack of attention to detail in any respect.

I like Bruegger’s, but this location is terrible. The people who prep the bagels and sandwiches are completely lost and are not qualified to prep sandwiches. I ordered a turkey sausage, egg and cheese on a whole wheat bagel. The young lady who was was making my order cuts the bagel in half with a knife covered in peanut butter. (good thing I’m not allergic to nuts), and then can’t figure out which is sausages are the pork and which ones are the turkey.
Then I go to pay and Jose at the register tries out his Cantonese on me by saying Né Hao Ma. Because I’m of Asian decent he assumes I am from China. I find that extremely offensive. He’s English is sup par at best, and now he’s trying to talk to me in Cantonese. It took me 2 minutes to figure out what he was trying to do and then he tries to educate me on the phrase he was using. Once again offensive.
I’m never going back to this store again.