Utopia Cleaners

I don’t know why all the negative reviews. We’ve never had any problems with the dry cleaning here, stuff always comes back clean and they’ve taken out stains from a table cloth and silk tie, fixed and hemmed my pants.
Yes, the owner (or the woman who runs it daily) is non-​native English speaker but she does her best, it feels a bit racist to see comments like «no English»…
And I’ve found that the woman is sweet and friendly to my son, who always asks to go in and say hi…

Save your clothes and your money and choose any other dry cleaner in the area. I brought my dry clean only dress (white with blue pattern) to be cleaned. Upon picking it up and being charged, I opened the plastic to find that the blue pattern on the dress completely ran all over the white and the dress was totally ruined and unwearable.
Upon asking her what happened, the woman actually tried to say that this was how the dress was when I brought it in to her. She then ignored me and continued sewing someone’s sure-​to-​be-​ruined pants. I told her I least needed my $ 20 back for the dress that was now ruined and she refused and continue to say this was how the dress was. I had to stay and insist for a very long time until she threw a $ 20 at me (I had paid on my card) and yelled at me to get out of her store.
I’m so upset that not only my dress is totally ruined, but that she denied the mistake, insisted I was lying, and was SO rude to me as her customer. Looks like I’ve had a similar experience to everyone else… not sure how they’re still in business!

I called here this week to verify if a shirt I planned on dropping off would be ready to be picked up by the time I needed it, the woman responded that it would. When I went to drop the shirt off the pick up date was three days later than the day she told me on the phone. When I verified she practically growled at me and changed the pick up day on the slip. I walked out with no confidence that my item would be done in time. Needless to say, I will not be back!

I brought a very expensive suit to Utopia. The fabric around my pant pocket frayed and I asked if she could do anything to replace the fabric. She said yes. When I returned she simply stitched over the area — a total eye soar making the pants unwearable. When I protested, she became belligerent and at one point refused to even return the rest of my clothes. My message to her was simple, she should have never accepted the job because the pants were wearable before. Now they are not and her attitude made things worse,.I will never go back… Anyone know a good tailor?

I brought shirts here last week and they came back with new stains on them — blood or something. The woman denied responsibility for the stains and refused to do anything about it. When I told her I was writing a negative review on Unilocal,she chased me out of the store yelling «thank you!» and threw my shirts on the ground in the parking lot. Needless to say, I will not be bringing any more clothes here. Terrible!

Uh, no thanks. Did you know that «Utopia» also means a place of non-​existence?
It’s easy to stop by and drop off the dry cleaning here, with its proximity to the bank, bagel store, and supermarket. But don’t get sucked in – while the on-​site staff is generally nice, they’re powerless.
A shirt came back with very visible black streaks, essentially ruining the piece of clothing. Hey, mistakes happen (although it’s hard to believe no one noticed the stains before hanging and bagging the shirt), but when asked about the damage, the person behind the counter said he couldn’t do anything without talking to the owner and they would give us a call. What, no standard damage policy? We’re still waiting.
Save your money and go around the corner to the place on Lexington.