Apple Store

I Made an appointment, got the text saying it was time, I came back like they said, and no one has helped me yet. Customer service sucks here!

God I hate Apple sometimes. But your devices are a necessary evil nowadays and I hate Windows 10 so being a creature of habit, I crawl back to Apple.
I was seriously annoyed this past Friday picking up my device. I came at the beginning of my appointment times window and waited… and waited… for 45 minutes. While people who were late for their times got helped and walked out before me. Seriously annoyed and wished I had the option of doing everything online. Except the one on ones. I’ll be missing those.

I came back here a few months ago to purchase the latest iPhone and sell back my old phone. I didn’t know you could do this until I talked to the Genius guy from my last visit. I got almost $ 100 for my old phone. So people when you want to upgrade try to sell your old phone before you purchase to see what you can get for it. The saleswoman I dealt with name was Gigi, I think. She was a doll with helping and getting me on my way!!! I was done with the buying process within 30 minutes but the setup time is another story. You know it takes a while to regain your old setting from a backup. This took some time but the setup employee, Denise said I was very patient for waiting as long as I did. She was great as well. She answered many of my questions that I had about Apple products in general. She knew EVERYTHING!!! I was flabbergasted, anything I asked she had an answer for. Apple does great training of their employees. I might look into getting a job with them!!! I did try on an Apple watch while I waited for my phone to do its thing. Those things are neat. It can do everything your phone can do, which is amazing!!! I never have any problems with the service from Apple when I come in and that’s a pleasure!!! Keep up the good work you guys!!!

Awesome customer service! I’ve been in twice in the past 2 weeks — John and Matt were very helpful. Great attitudes and great service!

During my visit I experienced outstanding service! I went in to have my kid’s IPad screen replaced and found out Apple doesn’t replace screens on IPads… Hummmm interesting… They replace the entire device, due to the possibility of internal damage. Then she mention said it would be $ 199… What??? (That’s how much I originally paid). She put on the brakes and saw I have Apple care and $ 199 morphed into $ 49… Whew sigh of relief!
As she set up the new device I ask her if she could do a diag on my phone, sure not a problem. If anyone knows anything Apple techs had to do diagnoses, they would take it to the back and erase all your data and come back out and ask if you backed everything up because it was gone… Not any more they do it over Wifi in front of you and post the results on their IPad.
So my phone had numerous apps that constantly crashed along with a hairline screen crack… She then informed me that my warranty covered this break and I’m entitled to a brand new phone… What??? New IPad and new phone she made our day!!! I wish I could remember her name she was awesome!

It’s the Apple Store. How can you be disappointed? Been a fan girl for a minute. Went in to buy my MacBook pro since the old one is holding my very large music and movie library. I preordered online but I wanted to be sure I wasn’t buying too much MacBook. I went in and had conversation with one of the geniuses as if I hadn’t made a purchase already. I told him what my needs were (pictures, need to run Windows on it for school, some lite gaming and possibly adding some of that large library later) and let him guide me. Turns out I know what I’m doing (of course I do) and I bought the right machine. He guided me away from the Airs. He didn’t try and force Retina down my throat but did let my know that my gaming and pics would be dynamic on those machines. He also didn’t try and steer me away from the 500gb ATA drive either. I let him know I preordered already and as there to pick it up but that I really appreciated his help. I’ll be back in September for that new iPhone I’m sure.

Customer service was lacking. Asked specific questions and was told we could get service here but then couldn’t and when the tech put the screen protector on it wasn’t centered properly even though we pointed it out. Made it more off center the second time and it kind of blocked the camera lens… Also the process to get a phone turned in is so time consuming. Had to come back the next day and everything only to be told they couldn’t do anything about it. We got the screen replaced by another company a while ago and they said they couldn’t fix our other problem because of that. Well okay then. That should be a standard question when setting up the appointment.
I still love apple products though.

As a former apple employee I am aware of how the store works and how apple employees should conduct themselves. Although the majority of employees I have dealt with at this store are exceptional, my most recent encounter with an employee was beyond bad. I came in on 2÷11÷15 to get my phone repaired and when I came back to pick it up around closing time I sat down with my computer at the empty personal set up table while I waited for them to bring out my phone.
While I sat at the table a blond haired employee (had a mustache I think?) repeatedly and rudely tried to tell me I was in the wrong spot and that I needed to move to the adjacent table. I informed him that I had already checked in, had spoken to several employees, and was merely waiting 5min for my phone to come out while I worked on an important email.
He continued to make comments every time he walked by and acted very childish about the whole situation, and kept insisting that I needed to move immediately. Apparently my presence in the store was very inconvenient for him and he clearly showed that he neither cares for his job or treating apple customers professionally. Not sure why apple hired or is keeping this employee. The store is closing, there are two customers left, it doesn’t matter if I sit at this table, that table, or at the bar.
Instead of being combative and creating an issue where there was none the employee should have gone to the back to check on the status of my device and told me that I was welcome to sit at that table until my device came out.
I guess one bad apple really can spoil the bunch.
Genius Bar guy was great though (Kudos to Justin Davis no doubt).
Update* The store lead called me and was very genuine in hearing my story and asking about how they could improve. I greatly appreciate that.

Was a little slow to be honest even though I had booked a specific time slot to be seen by the genius’s. There seemed to be a lot of representatives just standing around chatting and only two people helping on the Genius bar. Perhaps it would be good to train everyone in technical know how so if its slack say in the evening they could switch to helping other customers that want support rather than sales — Just saying.
When I was finally served by a female service representative, she was so helpful and went out of her way to help me. She explained all the options available to me for replacing a cracked screen on my daughters ipod touch. Absolutely superb service from her.

Few things about anyone in this store were helpful. We had to have multiple people in this store help us due to the fact that the original assistant disappeared for 30 minutes. Each time we would then have to explain to someone else what was going on with the broken iPad. One individual told us one thing and the next would come back with absolutely no idea what the other was talking about. At one point the person that was supposed to be helping us stopped to flirt with a fellow employee right in front of us while we were waiting. We left the store after the employee told us there was nothing he could do for us and recommended that we take it to a third party and hopefully they could help us. It was wonderful to see Apple stand behind their product.

Maybe my feelings would be different if I was not driving from Columbia, SC, or if my Apple Product is something much bigger than an IPod.
As of right now, Columbia does not have an Apple Store, so if you have any issues with Apple products, this is the closest store near Columbia. For me personally, the drive is not too terribly bad since I live on the SW side of Columbia, making this an hour trip along 20, but for something really minor (unless you have other things to do in Augusta), it’s a longer than necessary trip.
Anyways, been having trouble with my IPod, which I have had since 2009 (could be getting old) or the fact that in the past year and a half, I have been using three different computers. The laptop I originally installed ITunes on has been destroyed, along with my whole music library. Once I finally got my new (non-​Apple) laptop several months ago, knowing now what I need to do with my ITunes account. I figured it would be smooth sailing to get my IPod back up and running. No so easy. The 10 songs I had stored on my IPOd from the second computer I was using got wiped out (was sort of expecting that after I lost everything between computers 1 and 2). Only downloaded 1 song onto ITunes until I knew things were working correctly on my new computer. Keep trying to sync, and nothing happens, so essentially my IPod has no songs whatsoever.
So I decide to make a trip to Augusta. Now if you have not been to an Apple Store and need technical assistance, you more or less need an appointment. You can schedule ahead of time or just go to the store, but you would not be waited on right away (if you do not schedule an appointment ahead of time), as it was the case with my visit. (On a side note, they only schedule you for a certain amount of time. From a prior visit, we had to go for a bigger issue than an IPod, was nearing the end of our alloted time and the employee helping us said he had another appointment lined up and could no longer help us and we were then at the mercy of waiting for another employee to help us).
For those familiar with the layout of the mall, there is parking in front of the store. Since my visit was going to be on the weekend (and holiday shopping has started), I was not sure what the parking situation would be and has parked near the food court by the inner portion of the mall. Make it to the Apple store and was told the next available appointment would be in 40 minutes. Went and got me a snack before heading back to store. Got helped, but without laptop physically on me at the moment (was in trunk of my car — about a 5 minute walk to car and then back to store), employee said other appointments were available, but not for another hour. Really did not feel like waiting for another hour, not knowing how long process was going to take, and a fix might not even be an options, and then having another hour drive back home. It seems like they had more employees just standing around waiting to greet people. Maybe they need to reverse things and get more technical support people.
Maybe Columbia will finally get an Apple Store soon …

On the plus side, I DID get to take a selfie with my female friend using my superior Samsung Phone

Who doesn’t love the Apple Store? I dropped in with my sister. She’d just purchased a new phone at AT & T and needed some assistance retrieving her Apple ID. She forgot it and wanted to transfer many of her music and app purchases to her new phone. The staff was great. Helped us right away. They even put her new phone case on, which she didn’t purchase from them. However, the process for seeing or making an appointment with a Genius is kind of tedious, but I think that was because the first person who helped us was a little confused on what we were looking to have done.
The store is great. There’s always a lot of loitering. Lol! I usually don’t look around too much because I’m an impulse shopper when it comes to that store. So I’m always looking at accessories to enhance my current products. Parking is a little challenging, but it’s located in the Augusta Mall’s promenade area. However, there’s plenty or parking on the lower level and you can take the elevator up. Great place!

I am always greeted by everyone that is not with a customer. They are very friendly and knowledgeable, and even provide their own advice on their products. The store is immaculate and well kept, all of the products are shelved logically, and they have areas for new product synchronization and acclimation, as well as for their training and a kids area as well.
I could easily spend $ 200 each time I go in this store. Probably more once I really start getting my own place sorted out.

Friendly, smart, patient staff and they carry out Apple’s great policies.
I made an appointment on
the night before for a date with the Genius Bar. I hardly had to wait at all and they quickly resolved my problem that I thought would be time consuming and expensive. After 12+ years as a loyal and happy customer, I should have known better.
After completing my mission, I was browsing the accessories (it’s like a candy store in there!) and when they surprisingly didn’t carry exactly what I was looking for, they kindly suggested a nearby local business that might. Couldn’t have had a better experience!

The customer service at this Apple Store is top notch. They are always willing to help, and exchanges/​repairs are simple especially for those covered by AppleCare. This store is in a great area, and is always full of helpful employees. Even if you are only there to browse, it’s a good place to try out the newest Apple products…

Yes it’s a shiny Apple Store at the Augusta Mall! Location is pretty convenient considering that it is right in the new shopping area in the mall. Staff was nice, they didn’t bother us. We just browsed around and played with the iPads.
They even have Michael Kors and Kate Spade cases here, so pretty.

Since becoming an apple customer I will never go back, so long as their product remains top quality and user-​friendly. The feel of the store alone gives me goosebumps. I love going in and just playing with all the neat new gadgets. Apple is a company that delivers the «wow» factor for all of its products.
DOWN WITH PC’s!!!
:-)

Store is open and nice. Well stocked. Due to all the technologists’ in the area they try not to tell you a bunch of bull. I always enjoy just looking around. You can find the accessories they sell here elsewhere for much less.

Yea Apple. I’m a longtime fan and you guys & gals rock. Especially at this location. I have only been to this store once, but they fixed my Itouch in less than 5 minutes with a physical repair and my cracked MacBook case in less than 1 hour.
Plus the knowledge and assistance is outstanding.
Thank you Apple!!! Keep it up. Thanks for not forgetting your roots.