Autawash At Havana

Came in for the oil change service. Once again, excellent customer service! Thank you Aaron, Wade, Carlos and Damian!

So far so good, I have the fast pass and go every week. Been a customer for a few years and haven’t had a problem. Yes sometimes it’s busy, but if you go during the week it’s not too busy. Weekend are packed.

I went to get my car washed here for the first time today. Needless to say, I wont be back. I pulled up and no one was there. Score. The attendants greet me and we discuss what it is I’m looking for. I advised I wanted the car cleaned but was primarily concerned with the interior being detailed. Today is also overcast so I voiced my concern of washing the exterior. The attendant assured me I can get a 48 hour rain check and we decided it would be best to go with the $ 22.00 Wash based off my needs I expressed. I go inside and wait about 15 minutes. They announce over the PA System that the car is finished. I go outside, thank & tip the detailers and get in my car to head back to work.
Upon first glance, everything looks okay. Within a minute of driving off, I notice nothing has been wiped down inside, Essentially, all that was done inside the car was a vacuum job. A half hearted vacuum job. The seats hadn’t even been vacuumed. I was pretty frustrated that I spent so much money and got such a crappy wash. Specifically, when I mentioned to the initial attendant what I wanted and took his recommendation. When I got to work, to add insult to injury, I glanced at the rims and could still see a good amount of dirt on them.
I would rather have went to a Self Service wash and did it myself. At least it would’ve been done to a much higher standard and cost lest. Also seeing that I was the only customer there, it was disheartening to see the subpar job they did. Will not be returning.

Horrible service. I brought my car to get washed and cleaned. They half assed cleaned it. Also knocked my Chevy emblem off the tailgate. When I asked for them to re-​clean it. They came back with a rag and only cleaned one door panel. They also never gave me a straight answer about the emblem. Waited for 45 min and they just pretended like nothing they could do about it. I will never return!!! !!

Horrible service. Car looked like it was not vacuumed and dash and console not cleaned. Had wet spots I had to ask them to clean twice and the manager only said it happens and I will talk to the workers. Never come here

I was here on Sunday, I will never be back. This is not worth the 26 dollars at all. The interior they did a crap job on. There was still dust everywhere, cup holders not even wiped out. I have weathertech floor mats and everywhere else that I go takes them out and sprays them off, and they charge less! I am very disappointed in this place and their «quality control» did nothing. I am very sad that this must be, because my work is moving very close to there but you will never see me here again.

Today I selected the «exterior only» option because i was in a hurry. I mistakenly thought it would move faster, since it required significantly less attention from the attendants. However, the attendants simply ignored this line and continually processed cars from the other feeder lines. They definitely favor the «full service» lines. I’ve been waiting in the «exterior only» line for 20 min watching all the other lines move. They have processed approximately 5 cars from each of the other 4 lines, and have moved only 1 car from this line. There is no way to exit once you’ve queued in q line.
When I notified the customer service personnel of the discrepancy in wait time between the lines it was shrugged off. They’re was no concern for this ridiculous wait time. Or the inconvenience it caused myself and the people trapped in line behind me.
I will not be returning to this carwash & I wouldn’t recommend it to anyone.

I purchased their fast pass so that I can keep my car clean of all the salt during the winter. Well now that the snow came down they close due to weather? The car wash here is terrible anyway. I will be taking my membership elsewhere.

They deserve 0 stars! They did a horrible job! I had some tree sap on my windshield and on the rear view mirrors. They didnt cleaning it off before they ran it through the car wash so it was stuck on even harder.
The car wash manager was also one of the ones that was drying my car. She should have noticed that and took care of it immediately but did not! I left and when I saw my car in the Sun I immediately called. They said that the car wash manager would call me back and she hasn’t I have waited 5 days! My car is black so it took me sometime to fix the problem. I will never take my car back and neither should you!

Imelda the manager of the detail center here made sure I was taken care of. 2 months ago I got a spot buffed out on my new truck and they didn’t do a good job. Came back today with no receipt and she got me a wash and buffed out the spot on my truck. Great customer service and got the job done well. I recommend this place for your car wash

I use to like this place but since their renovation they have gone downhill. Twice I got the full wash with the protectant and the tire shine. Both times I had to remind them to shine the tires. Third and final time heading there I asked the cashier is there a way they could make sure I am getting everything I pay for. Her answer, «I am sorry but we have no control with what they do out there». Sounds like each section/​department has its own policy and work ethic. No guarantees you get what you pay for no matter which package you choose.
One more thing, if you decide to go here make sure they clean your rims…

Stay away from this place if you value your car and don’t want to have to clean it your self afterwords.
Decided to try a new place since my regular car wash place has been doing a poor job. So I tried this place.
Upon arriving I was greater so so.
The lady that was vacuuming my car ripped out why weather tech mats with force and threw them on my seats. Keep in mind that my mats were disgusting to being with. So dirt went flying everywhere.
My eyes almost popped out of my head! Who does that!!!
After paying
I noticed that my antenna was removed. The sign outside specifically said we will ask you to remove it no one asked me to remove it! Why did it get taken off without my permission?! It’s my vehicle!!! With them not properly removing my antenna it cause me to have to wait a half hour wait with siriusxm to restart my account. (This happened before at the dealership)
I came up to the lady who worked at the cash register (guessing the manager since no one has name tags). I brought up to her attention that no one asked me to remove my antenna and what the sign said. She tried to pull the whole «oh well carwash will break your antenna off»
Well that’s why you should’ve asked me to do it not have one of your employees rip it off.
She then asked me if the other carwashes have never taken off my antenna. I told her no, so she said well that’s not how we do it here. Thats fine but no one asked me to remove it also there were other vehicles entering the car wash wasn’t antennas way bigger than mine.
She told me that next time I come in I can remove it myself before I go to the wash. I told her I will never be coming back. She didn’t even bother apologizing.
As soon as my car got out of the car wash I went over to my car as fast as I could and told the guy needed my car back. He trying to spot me by telling me we just sprayed your windows. After I told him I did not care I got in my car and drove far away from this place.
I didn’t plan to spend my day cleaning my car out or chatting with the siriusxm for half hr.

I just left this car wash and am very disappointed! I got the $ 21.99 wheel express full service wash. When I got home I looked at the rims and realized they had not cleaned them AT ALL and are covered in grime. Had to take out a cloth and clean them myself after paying $ 21.99. Terrible service! Not recommended!

I went for full car wash. Its not worth 25 $ at all.
Doing it by your self is much better.

I will give them one more chance to get it right the first time. Paid for the ultimate wash and had to get the tires and rims done after they said it was ready. Standing water was in the cup holders, water spots on the windows and side mirrors.
If this happens another time, I will need to find another place as 24.99 is too much to pay if you have to do things yourself.

I had a free wash coupon here… wasn’t impressed. The staff were friendly enough. They took quite awhile, considering hardly anyone was there.
My interior came out dirtier than it went in. My exterior gets a better clean at the corner gas station. They removed my antenna; I eventually found it under the passenger seat.
I wouldn’t come back again, even for free.

I try my best to keep my car clean inside and out. I come here maybe 3 times a week. I have the $ 49.95 a month unlmiited washes… your choice. I get the $ 24.95 one and I do this 2 times a week. This pays for itself after one week. To me… it’s a good deal. Now do they do a good job cleaning my car. They do an adequate job. they sometimes don’t pay attention to detail and the very bottom of the painted portion of my car is incomplete. I let them know about it. Overall it’s a bargain and they adequately clean my car. Thats it! Until then!

These guys were fast and provided a great wash.
Other car washes Ive been to in the area have been a disappointment with lots of streaking and watermarks and even missed a few spots. But this place seemed to take a little more pride in their work and even have a quality check girl that inspects the wash before they let you drive off. This is my second time here today since I have 4 vehicles… may even come back for more!
Plus if you have a FIVESTAR acct you can add up points toward a free wash. You get 2 points per wash and get a free was after 10 points. Basically five washes.

FAST!!! I stopped in after work to have the car cleaned inside and out. The staff seemed friendly but I did hear them arguing with another customer and it was a bit one sided… on the cashiers part.
My car went in A MESS! I paid the extra 10 $ to get the seats whipped down. Kind of a pricy extra. I checked the car when it came out and asked them to vacuum again. They did, no problem.
I did also have to clean the windows when I got home.
I would say… the service was average.

The people here are RUDE and the Owner Barry was VERY UNPROFESSIONAL when I tried to explain what happen!!!
Never coming back!