Care Bear’s Pet Grooming

I have taken my dogs here for years. They had always done a good job, but I took my Lhasa there a month ago and she was groomed and shaved so close, her tail, body, ears she looked like a Japanese hairless Chin. She was home one day and started licking her tail and then her legs and stomach til they were red. I called Care Bears to see if it could be a reaction to the shampoo or conditioner and they told me no and to take her to the vet. The vet informed me that she had severe razor burn from grooming. She was white and the small amount her hair has grown out in spots is brown. I called to talk to Melissa and was informed shes a silent owner all girls are independant so Jodi the groomer left a message that she’d call me back. She didnt I called her a week later and she was grooming so she’d call me back. It never happened and I will never go back there again. My poor dog used to love to be groomed but Im not sure what her future reaction will be after this. BEWARE!

I’m done with this shop. I have asked not to have Kelly groom my dog but I always seem to get her. She never grooms my dog like I ask and my dog always comes home with an uneven and terrible cut. How hard is it to cut the entire dog to ½ inch? I ask for totally shaved face and feet and it is never done right. The only reason I go there is because they have coupons but they gave changed their coupons now so I have no reason to go back for the terrible cuts.

I am updating my review as I no longer work here. And don’t want to say anything negative nor positive. I am neutral. I will say ask for heather h if you make an appointment. :) have a great day!

After I posted my previous review, I spoke with Melissa the owner. She called me the next day and left a message. I called her back and we spoke about the grooming my dog received. Melissa was nothing but concerned and shocked. She told me they would make it right and they did. I took Rocky back in yesterday and he saw Kelly. Kelly did an amazing job and my old man looks how he is supposed to.
I want to thank Melissa for taking the time to personally call me and making sure I was happy. I have no problems with giving a company another chance and I will do just that with Care Bears Grooming.

This place was the worst they are the reason I have a hard time trusting anyone with my English bulldog. When I picked him his balls were bleeding and he was in pain and he was not that way when I dropped him off. I was so upset I just cried animals are like innocent children who can’t speak for them self. I am one very disappointed person.

I live really close to this groomer and was pretty happy with the quality of service for the price ($ 35.00 haircut, wash). I have been taking my Westie there for probably 3 years, but the last couple times have started to notice a decline in the grooming and the customer service. At the last appointment I dropped my dog off at 9:30 am and around 1:30 pm I started to wonder if something had happened. I called and was told that my dog would be done in 20 minutes. 30 minutes later and no phone call I just decided to go pick him up. When I walked in there was not a person in the building. I waited and called out for someone but it took a good 5 minutes before anyone came to greet me. The hair cut was just ok, pretty uneven in some areas. My biggest complaint was how he smelled. It wasn’t that fresh clean smell, rather a very strong perfumey smell. But what really worries me and the main reason I will not go back here is the fact that I could have walked into this business, grabbed a dog out of a cage, left and no one would have known because no one was in the building. I will be looking for a different groomer for my dogs next visit.

We made an appointment for our dog who just needed a bath and his nails trimmed. The appointment was for 1pm. We showed up at five til one and the gentleman who greeted us had no clue what he has doing. The shop looked messy and the groomer who finally came over to help us was not very pleasant. She took our information and then told us it would be a couple of hours. Two and a half hours later we still hadn’t heard anything. Again he was just getting a bath and his nails trimmed. My husband called and the gentleman who answered said he didnt know and he would have to call us back. We decided that we were just going to go pick him up whether he was ready or not. When we were turning into their parking lot we got the call that he was ready. When we went in to pick him up there were multiple dogs in one dog crate and our dog was in the back. The same fuy that didnt know anything when we called was on his cell phone the entire time, not looking up or acknowledging us. They brought our dog out to us. He had been bathed and his nails had been ground but not trimmed and he was covered in loose hair. We cannot reccomend their services.

I’ve been taking my dogs here for over 4 years. The prices are the best in town. Admittedly– it’s touch and go with the customer service. Over the past 6 months it’s seemed to get worse in that department. Not sure if they are under new management or something? Getting our dogs groomed is a luxury for us. It would be nice if they were a bit more pleasant.

I was housesitting for a friend and took the pups to Care Bear’s for a quick wash and groom before their parents returned from vacation. I was impressed with the cleanliness of the facility and the communication I received from the front desk attendant. I was able to run a few errands and meet a friend at Dry Dock for before returning to sparkling pups.

DO NOT TAKE YOUR PET HERE! I will not take my dog back here again. The last two times I have taken my toy poodle here he has come back with a LESS then professional looking cut and completely drugged. My dog spent two days throwing up and sleeping due to it. Had to schedule emergency visit to the vet and Although my vet could not prove it she is positive he was given something. The staff schedules early appointments and then shows up late leaving you standing outside waiting and they are also less then professional.

This is only our first time but I give them four stars because my Chica can be a nervous nelly and when she gets home she shows me how her visit was and she is eating and acting fine, which tells me Megan deserves four stars! And her ears and teeth look great, we will be back and I hope unlike the other reviewers that we get the same great service we got this time. Thank you care bear!

I’ve taken my dog to Care Bear’s twice. The first time, the groomer was very friendly and was attentive to his needs. They did a very nice job cleaning him up.
The second time, he was scheduled with a different groomer who refused to work on him until he was brushed. I took him home, brushed him the best I could, then two days later, my sister brought him back to be groomed. The groomer was snarky and had a bad attitude. My sister ended up leaving our dog even though the groomer was rude. I felt uneasy about the situation so I decided to pick him up (about 30 minutes after drop-​off). My dog was in the back room instead of sitting in one of the crates towards the front. The groomer didn’t put his collar and leash back on. Instead, she handed me the collar and leash, opened the gate to let him run out, and walked back to the back room.
It’s disappointing to find a place that does a great job but lacks customer service. I will not go back simply because the last visit was unwelcoming… and strange that my dog was in the back, not the front.

I have been taking my dog here for the past few months, and each time I have been really pleased. I used to go to a larger chain store for their grooming services, and I feel that Care Bear’s provides service on par or even better than the Big Store, and for MUCH less (nearly $ 30 cheaper here!).
They always do a great job on his haircuts, and are usually able to squeeze him in on short notice for a bath and brush and nail trimming.

I’ve taken my Flat-​Coat Retriever here 3 times. The first time they didn’t take off much fur and he looked great. Still looked like a Golden Retriever /​Flat Coat should. The second time I said to trim him exactly like they did last time. I went to great length to explain that I still want him to have his flowing long fur but shaped a bit, just like last time. I specifically said to not use clippers on him. Well… I guess because it was summer they decided that most people want their dogs cut short and took clippers to him. I almost cried when I saw him. All his feathering on the legs was gone and he looked naked. SHAVED! They agreed to give me a free service to make up for it. Alright, I appreciate that. Third time I went into great detail about what I wanted and he turned out looking great. They made up for their mistake and I decided I would go back.
I called to book him an appointment again and the girl wasn’t very personable. I was surprised at the prices not having remembered paying that much previously. $ 47 to «shape» my dog? $ 40 for a bath, condition, and nail trim? I said I didn’t remember paying that much and they pulled up my file. The girl said «well, your last service was free, I have NO IDEA WHY… that’s why you don’t remember paying that much». Really??? Is the attitude necessary? You SHAVED my long haired dog, THAT’S why it was free. The girl I wanted wasn’t available until next week and with the attitude I got from the girl on the phone I’ll look elsewhere.

I’m having to revise my review after my last visit to Care Bear’s. I’ve always known that I’m a stickler for manners and good service and lately I’ve been extra attentive to these things. I think it’s simple: if you want to keep customers coming back to your business, treat them well. I don’t ask for much.
I entered the shop with my dog and was greeted, not with a «hello» or «good morning» but a gruff «who is this?» I paused to collect myself and give the young girl behind the counter a minute to think about her rude greeting. I did not answer her question and instead said «Good morning!» She again bellows «who is this ?» I realize these types of transgressions don’t turn everyone off; however, I don’t take kindly to them. Since I have a choice where to spend my hard earned dollars and this isn’t the only grooming salon available for my use, I’ve decided to go elsewhere. I’d been a loyal customer for about four years and I don’t expect that type of greeting when I enter a business. If you can’t treat me well, how are you treating my dog when I’m not there to see it?
I gave a revised 3-​star rating instead of a 2-​star rating ONLY because I do like one stylist in particular at this location. She always did a nice job with my dog and she was not the person who exhibited such rude behavior.

I’ve taken both my dogs there twice. They are affordable and professional. They are going tomorrow to get carded and teeth cleaned and I know they’ll be well taken care of.

I took my dog there last week and I was really disappointed. Being our first dog and not really knowing what to expect from a groomer, I felt the quality was lackluster. I’m sure not all the groomers are like this but the lady that groomed our dog (MJ, I think) even forgot to trim her nails. We had to go back and another groomer had to finish the job. Some parts (ears, tail, etc) of our dog’s hair were still matted and was obviously not combed. We also noticed that under her left ear was shaved and the other was not. We don’t know if this is normal practice or if they just made a mistake and didn’t tell us about it. Although this has one of the cheapest prices in town, I feel that it wasn’t worth my hard earned money ($ 40) since the quality was poor. I guess if you do bring your dog here, you have to be very specific and really check the quality of the groom when you pick her up. I probably wouldn’t recommend it to friends and won’t be back.

I tried Care Bears to see if getting a professional groom would be worth it for me and my animals. I like to bathe my «kids» at least biweekly, if not weekly, and then fully groom them once a month. While Care Bears did the whole groom for about $ 30 (not bad, for a groomer), I wasn’t exactly thrilled with the quality of the groom. First, both dogs weren’t happy about getting a bath in a strange place (typical of dogs), and I really could have overlooked that to a point.
My female, Molly (half lab, half shepherd), is claustrophobic, so grooming her can be an interesting experience at best. She sheds A LOT, because she is half shepherd, and so a good stripping tool is a must. When I got her home, the amount of shedding was certainly reduced for a few days, but not enough to warrant four or five stars.
On top of that, both of my dogs’ nails were trimmed VERY long, so I had to then trim them again a week later, when I usually only have to trim monthly.
On the other hand, the products Care Bear’s used were good quality, so both dogs came home smelling great for days. I guess ultimately I would recommend Care Bear’s if your dog has been previously groomed and doesn’t shed much, because they aren’t so great with the stripper tool, if you don’t have the patience to groom your dog.