City Place Modern Dentistry and Orthodontics

I had a horrible experience a year ago. Went in for simple crown prep and left with nasty infection. Had to go to urgent care because on call dentist wouldn’t respond to my calls.
I swear that the «dental assistant» was pulled off the street, and the dentist never used any dental terminology. She literally used the word «thingmagingy.» That dentist is now working at the Green Valley Modern Dentistry due to my complaint to the CO State dental board. When I saw my current dentist to treat the gum loss from the infection and get the perm crown, she said that she had never seen anything like it when she removed the temp crown.
I’ve had A Lot of dental work done at a lot of different dentists and I’ve never experienced anything close to how bad this place is. This facility should be shut down!
One last note: Modern Dentistry pays to have negative reviews deleted from Google reviews.

Who likes the dentist? I just had adult braces with Dr. Nugyen (she’s married now so not sure what her last name is) but she was always amazing. It even took less time than we thought. Every time I had an appointment (which was every month) I never had to wait, and everyone in the office is super friendly. Also, my dentist is here as well again super friendly, quick, and reliable. They always tell you what they are doing and give you your options. I LOVE my smile now, thank you!

First, let me say that Modern Dentistry of Aurora off of Havana and Mississippi is fabulous.
This location, however, is underhanded and downright rude. Their billing is suspicious, they don’t share information between locations. AND as soon as I went in to question them about a major overbilling (and double charging for anesthesia) they sent my account to collections rather than fix their mistake. I had to appeal to my insurance company to have THEM contact Modern Dentistry to get them to correct the bill.
I wish I could give this place a 0. The only reason I even went to this location was because of the timing of a wisdom tooth removal appointment. I had a root canal at the Havana/​Mississippi location a month prior and my experience was lightyears better.

This place is awful. They are dishonest crooks. They charged me $ 500 more than I owed for a crown that had to be removed two months later. They went through three different and equally incompetent office managers while I was dealing with this bill. I ended up paying it just to be done with them even though it was their mistake. The dentist actually falsified my chart and wrote that I told him my crown was 5 years old when it was actually less than a year old. I asked to have it amended and they refused. Please don’t go here, they are dishonest and money grubbing.

Yes, everyone was really nice, but that doesn’t make for a nice visit.
I will tell you what happened and you can judge for yourselves.
I was told the appt would last 1 ½ hrs. Thought this was because I was a new patient. So I arrive at 11:45am to fill out paperwork. 11:51am a tech takes me back and starts X-​rays. All this «high-​tech» equipment and it still took 30 minutes. (the longest set of X-​rays I’ve ever had!)
Then the tech takes me to the room. 5 – 10 minutes pass and the Dr. comes in. He does a routine check, by poking my gums with the needle type tool, and I expect the cleaning to follow, well he says he finds some suspect spots with my gums and wants his gum specialist to come in and take a look.
5 mins go by and the next Dr. comes in. She does an examine, again by poking my gums with the needle type tool, and tells me that she wants to do a procedure on the gums around 2 of my teeth, so she’s going to send in the accountant to talk over the fees with me. At this point (12:45pm) I tell her I need to leave at 1:30pm to get to work.
The accountant, and the 4^th person I’ve seen, comes in and tries to sell me on a $ 500 laser gum treatment! I tell her «No, I am here for a cleaning and that is it.» So the gum specialist Dr. comes back in (at 12:55) and tries to talk me into the procedure more. At this point I tell her again I need to leave by 1:30pm and she starts the cleaning finally. With a manual scraper she proceeds. Then she polishes. Doesn’t floss them which is a huge surprise because that’s all you ever hear from dentists, «floss, floss, floss.»
I’m at the counter at 1:35pm paying while they’re still trying to get me to schedule for this laser procedure. The procedure is for periodontal disease. Unreal. This is unreal because I’ve never had a cavity, or any other procedures needed, my whole life. The cleaning was a farce and a sales pitch.