Cold Stone Creamery

Ordered a cake online, and it was great! Looked fantastic and was delicious. Added bonus, this location lets you order a custom mini-​cake (4″).

Great ice cream but poor service. The guy and girl working could barely contain their flirting to take my order. They just kept their conversation going… as if I was interrupting them to order.

Everything you expect from a Cold Stone, delicious, big portions, a bit pricey but a delicious special treat! This space is a little dated compared to other Cold Stones I have been to but we aren’t really here for the atmosphere just the ice cream. This location does have delightful service!

The staff is so friendly and I didn’t feel rushed when I didn’t know which flavor to taste. The establishment is clean and well kept. The cake assortment was running a little low, but can’t say anything bad about the ice cream!

Coldstone @ Buckley & quincy is the bomb!! The store manager & his crew are excellent at customer service. No matter what you pick it is made with TLC. I always feel right at home. This is our home base Coldstone. We love you Coldstone!

Hot day. going for ice cream. Going to get mothers day cakes to beat the rush. Also love the new champagne sorbet.

WORST SERVICE. Worst Attitude. Felt Discriminated cause we are Asian. My parents went there today to get some ice cream with the Groupon that they had purchased online. As they checked out, there were a lady and older man working there. It was the lady that checked my parents out, and as they handed them their Groupon, they scanned it and said that there was no balance available, that it was already used. My father repeatedly over three times said, it was a new coupon and hadn’t been used. So the lady at the register called over the older man (I assumed he was the manager) and we explained the situation, and the manager had agreed with the lady cashier that we had already used it. What was really rude was the way he spoke to my parents, just telling them to go as if he didn’t want to deal with it because there was a long line of people. Like what are we? Individuals to get free ice cream and argue over nonsense? My father had stepped aside to find PROOF on his phone that the Groupon was used at this Coldstone, at this time, and the price. and it turns out my father was right. He had PROOF and showed it to the manager, NO sorry, NO nothing, the Ice cream was all melted by the time this was resolved and on top of that he just said «to go». RUDE. NEVER EVER coming again. Can’t even admit their own mistakes and suck up their pride just to say sorry when it was clearly their fault.
smh.

This is the only coldstone we go to! Amazing service, clean and the ice cream is delicious! Love this place!

Absolutely ridiculous! The employees working where not wearing aprons or hair nets! The lady working had long black hair in huge messy bun the guy working was wearing a baseball cap! They lady make my ice cream I got two flavored side by side I asked to mix in toppings she rolled her eyes at me told me she can’t mix in toppings if I get two flavors side by side I told her I do that all the time she was so rude she than told me she can only put them on top! I told her to just leave it alone

The customer service we received here was great. I am a big proponent of visiting places with great customer service. Kudos to this place!