Moore Heating & A/C

I interviewed and received quotes from 5 different companies. I probably left messages for another 5 who never even got back to me.
James, Owner, came out personally to inspect and provide an estimate. I had them replace my old gas furnace and install AC.
Best quote by far. Did not try to «upsell» me. Got me scheduled and installed in less than a week.
VERY VERY satisfied!

We had a new high-​efficiency furnace with variable-​speed blower and a new A/​C condenser installed.
Initial installation estimate was well-​below other companies for comparable systems. James was very knowledgeable about what our house would need, even using descriptions over the phone.
The installation team was very professional, and did a good job of keeping us apprised of installation status. They cleaned up after the 2-​day install was done.
After installation, however, came some issues. The company uses a «call back» system if you need to get in touch with them. An operator takes your name, number, and reason for your call. At one point, I had 4 calls in over a 2 month period regarding the Excel rebate paperwork as well as a routine maintenance request. I was finally called back two weeks ago, and had the maintenance completed a week later. The person that came to do the maintenance was apparently told about my rebate paperwork, as he mentioned the home office was still working on it.
Overall, for the equipment and work performed, I would recommend Moore Heating & A/​C. However, a big part of why I chose them over other companies was the length of warranty (10 years) and «honesty and integrity» motto to stand by their work — although getting a call back from them for routine issues seems to be difficult. I hope I don’t have a serious issue with the equipment, for I fear getting someone to fix it will take quite some time.

Stay very far away! They don’t ever respond to your phone call, the owner doesn’t even have the time of day to contact you even if your work is under warranty.