Dillard’s

Cheaper than other Dillards in the area! I stopped by because 1) I have a gift card that was burning a whole in my pocket & 2) I was looking for some me time.
The selection is a little on the low side, especially in the Junior’s section. Miss Me bedazzled jeans and Levis aren’t really what I’m interested in… and when you travel over to the women’s sections, it seems like Dillards recognizes there’s a significant jump in women’s fashion. If you’re over 25, you may as well be dressed like a senior!
Now, I gave them 4 stars because of their great service. If it hadn’t been for that and their affordable prices, they’d probably get 3 stars in my book. The cosmetics counter was incredibly helpful and even though they didn’t have the perfume roller I wanted, she was still nice and willing to let me sample a few others that might have been a good fit. Still no sale on my part, but it made up for the downsides!

I love Dillards they have the best shoe sales s I know you can always go to Dillards and find something gifts something to wear that’s really dressy casual everything is there

This review is for Dillard’s BLACK FRIDAY SALE ONLY!
Poor selection & a waste of my time. All the good sales were actually on their website but I missed a few good deals because I thought the better sales would be in store.
A comforter was on their website for $ 56. That same comforter was on sale in the store for $ 140. Huh?
I love Dillard’s, but your BF sale stunk!

I purchased a dress as a gift for my wife. She tried it just once and after that we did not like the outfit/​color and hence we decided to exchange this for some other color/model.So I took the dress (shirt+pant) with the original receipt (within 30 days), tags to this store. And i met a lady representative in women’s section and i explained the reason for return/​exchange and she told me that they don’t take it even if it was worn once despite tags and receipt. i felt this is the worst store in terms of returns. I have been to several stores like macy, kohl’s, express, old Navy, NYC. etc and no where i was denied the returns. With this incident, i decided that i should never go to Dillards again with such a strict and worst return policy and especially to this store. Horrible CC service!

An evening of shopping at Dillard’s with my daughter. What could be better! We shopped the sale racks and a few that weren’t ! The gal in the fragrance department was especially accommodating.

I bought a Clarisonic Mia 2 at this store 3 months ago. All of the sudden it just wouldn’t take a charge anymore. Clarisonic offers a 2 year warranty on the product but you MUST have the receipt. After searching my home all night for the receipt I gave up and accepted that I probably was out of luck. As a last ditch effort I emailed customer service through the Dillard’s site explaining my dilemma and asked if there was any way they could look up my receipt if I gave them my information. I was informed my email was being forwarded to the store manager. The next day she called me in person and just said bring it in and we will give you a new one! I totally didn’t expect that outcome! I was fully willing to go through the hassle of sending it to Clarisonic and then sending me a new one, that is if I was even able to get a receipt at all.
Wonderful, just out of this world customer service. Had I bought this product at another department store I doubt they would be so accommodating. And I didn’t have to argue, throw a hissy fit or anything. All I did was ask nicely for help and what I got was so much more!

I think the shopping experience at the Aurora Mall Dillard’s is okay, but the hair salon is the worst I’ve ever been too. The stylist had to re-​do my color twice, and I was there for 3 hours. The end result was still not to my satisfaction, but I needed to leave for an appointment. I was wondering why the salon was so easy to get a walk-​in appointment, and now I know why.

Went shopping with the boyfriend looking for only a handful of things.
We went shopping in the men’s department and we found some great button down shirts for 50% off. The shirts look great on him. Totally his style.
On an impulse we also found him a good looking hat. It fits him perfectly and he looks really handsome. It was meant to be.
Everyone was really helpful, we had a good experience here for a Department store.

If I could give the Aveda salon at this Dillard’s a zero, I would. I went to Jennifer who clearly had no idea was she was doing. I was there for THREE hours! She had to re-​do the high lights on the appointment before mine because she messed up. She then tried to double charge the girl when it was the stylists mistake. She started my hair cut in the middle of the other girls appointment and had to stop 3 times to wash the other girls hair. When she finally finished my hair cut it was horrible. My bangs are ridiculously short and the layers are uneven. She attempted to style my hair and put in a handful of some greasy «shine» goo. I’m pretty sure the bottle says put in a drop or two. After she blow-​dried it, it looked like i hadn’t showered in a week there was so much grease. Then she asks me «You’re going to wash your hair tomorrow anyway, right?» Are you kidding me!!! After all of this she still wanted to charge me full price when I clearly was unhappy. I will NEVER go back to her or this Dillards!