Extended Stay America – Denver – Aurora North

I had a very nice stay here. The assistant general manager (cannot remember her name, a very helpful Hispanic lady) first told me to book online because it was cheaper than reserving at the front desk. I saved about $ 30 booking my stay through Priceline. I absolutely appreciated the honesty. The room we stayed in had all the amenities one would need (full size fridge, 2 electric stove burners, and a microwave). Then, the manager I’ve already mentioned bent over backwards to help me print my boarding passes to return home since I did not have a way to print them myself ($ 10 a ticket to print at the airport), this ended up being a slightly grueling process, (technologies fault, not the hotel) and the staff went above and beyond helping me print these passes. My one quarrel with this location is that it is VERY busy, and although the staff is friendly, helpful, and competent, they need more people! Hire more staff extended stay! Relieve some stress off of that front counter. Would absolutely stay here again.

This Extended Stay refused to give me the discount they emailed me. When I tried to reason with them, I was told is was being rude and asked to leave. After wishing the lady at the front desk, Rhonda a beautiful night. She informed me they would still be charging my card still. This was after being to the front desk for the third time and being on the phone with them for the forth time. I ended up paying $ 40 more for different room down the street, and it was way worth it, to not have the headache.

The first thing I noticed after checking in was the inside of the elevator. It was completely filthy. I got to the third floor and the table directly across from the elevator doors was stacked with empty drink bottles and trash. When I got to my room it was no better. The floor was not vacuumed it looked like someone had spilled something all over the chair and the ac didn’t work. I ended falling asleep to the sweet sound of little wayne bumping from the room next door.

The hotel and room was not as expected. There was only one person working the front desk and getting items needed for guests. I stood waiting for at least 20 minutes just to check in. There was one couple ahead of me and two others waiting after me.
Once I was able to check in the woman helping me was kind but it still took more time than I am used to to check in.
Once we got to the room it smelled VERY strongly of disinfectant. It was so strong that I tasted it while I was eating my dinner. There were no utensils, dishes, or microwave turn table. Or even a trash can in the kitchen. There were also opened bags of chips in the cupboard (not mine). The light near the beds was burned out and the bathroom light was extremely dim and it was difficult to see in the bathroom. The chairs at the table were spotted and the carpet was stained and rough in spots like there had been a spill improperly cleaned (hopefully it was cleaned). The rest of the room seemed mostly clean.
There were only 2 towels and washcloths for 5 people. There were no extra pillows. We had 5 people and only 4 pillows. There was only 1 extra blanket when we requested 2. We tried calling down to the front desk to request extra items and no one answered so we had to go down and ask, waiting in line again. Also, no linens for the pullout couch.
There are no kids channels on the tv and the reception wasn’t very good either. The TV was positioned away from the couch, kind of difficult to sit on the couch and watch tv.
We were grateful for a place to stay after spending all day in the car with 3 small children. The problems with the room and the extra long wait were really difficult on all of our nerves though.

Total disappointment! After a very long day of driving, we wanted a decent place to stay upon our arrival. Unfortunately, we were so tired when I made the booking, I didn’t check the reviews. We’d stayed at this chain before in other cities, but had never been to this one. I booked directly with Extended Stay and received an email confirmation. When we arrived at the front desk, our reservation was their but the Queen studio I had booked wasn’t available. They had a King one for an additional fee. The manager on duty told me that she couldn’t honor it and if we wanted a room this is what she had and if we were not satisfied we could take it up with corporate. I was appalled. I spent 27 years in hospitality, I’ve never seen such terrible attitude and no desire whatsoever to salvage the situation. I called the main reservation line and after a very surly conversation with the rep (I was told that «the hotel manager has the final say and central couldn’t interfere»), I asked to speak to a manager. By this time my husband had convinced the manager on duty to honor our reservation. The supervisor at central reservations asked to speak with her and confirm that our reservation would be honored.
The saga continues: in the room, there was no remote control and no towels.
In other words, Stay away.

Listen people. Do not stay here. Do not give them your ID or credit card. There is no such thing as customer service. Irma is rude and unprofessional, the shower walls are slimy, I was refused by Irma even the smallest convenience as a towel. Even after I took my used towels to her. Housekeeping? Where? They keep your private info on file for 30 days, including your credit card info, and they take the ID of everyone adult in the room and keep it for thirty days. Already she wants to charge me for my used towels. I give this a zero rating. I also urge everyone to complain to the service you used ie., mine was hotwire. Oh and Irma was sure to look at the rate I paid and tell me I got what I paid for, and I was free to leave. Corporate is no help either. I have yet to speak to the manager.

Made a quick trip back to Denver and unfortunately I stayed at this place again! But I wanted to give this place a second chance, but right from the get go I was treated horribly by Irma, she actually started using profanity at me. It was difficult for me to get upset at Irma because it was obvious she she had no management skills or people skills so I let the issue go. I figured maybe the place had changed? The exterior had just been painted the place was looking better, but was I WRONG!!! Toilet always backed up, sink always backed up, lights were broke, DVD player was missing, never had clean towels, cleaning was always a couple days late, may I add the cleaning process was a joke!!! So the new paint on the exterior was the only thing that had changed for the better! (YOU CAN PUT LIPSTICK ON A PIG, BUT AT THE END OF THE DAY ITS STILL A PIG!!!

I was a little worried when I got this hotel through Priceline due to the bad reviews. However, the new manager there is really nice and it looks like they’re trying to improve the hotel. Despite that, The hotel is not in good condition it all, it has the feel of low income housing meets a business that was just hit by a hurricane. A lot of broken signs, stains, furniture that could’ve been picked up from craigslist for free. also, there was banging on the roof at 8 AM as they’re remodeling outside. Not how you want to wake up. Hopefully they’ll be able to turn things around in the next few months.

We reserved a bedroom online that would sleep 6 people. When we got there our reservation had been given to someone else because another resident didn’t like their room.
The front desk attendant RYAN was awful, I mean awful. Ignore the fact that his customer service skills were completely missing, he had these crack head fingernails that go on for miles. It was disgusting.
Eric the manager on duty eventually got involved and took care of our pricing with a discount. We ended up with two separate rooms for all of us.
Once we got into our rooms they didn’t looked ready. There was a bag of potatoe chips under our couch. The other bedroom had a red stain on the sheets that we can only assume is blood.
Later on in the night We called the front desk requesting extra towels and sheets and when I went down about 20 minutes later our towels and sheets were not ready. Not a big deal, except the reason they weren’t ready was because the front clerk RYAN was dealing with another unsatisfied client.
Overall it was a horrible experience. With people that didn’t seem to fully know what they were doing.
I don’t recommend this place at all. Skippppppp

First off, if I could give this place zero stars I would. Stayed here on a travel assignment for work and thank God I don’t have to deal with it for an additional 4 months!
My very first night here I was greeted by a girl who was stoned out of her mind… I figured it was Denver so just go with it. She checked me in but couldn’t find my reservation, the one I had made a month in advance which also had me on the far cheaper 60 day program. So she charged me $ 40 for the first night and put me in the only room she had available. The next day they tell me I’ll have to pay more since I got put in a king room. Told them it wasn’t my fault they didn’t have my room available, pitched my argument and eventually had a sit down with the manager who sorted things out for me thankfully.
Meanwhile, there are drug dealers living out of the hotel and people doing cocaine in the parking lots, the hallways are full of trash and the smell is awful. The pool is absolutely disgusting and is filled with neighborhood kids that don’t even stay here. The people at the front desk are never there and if they are they haven’t the faintest clue what they’re doing or they’re so stoned out of their mind it’s impossible for them to function… I know it’s Denver, but come on now, do your job. The pictures that they have posted are definitely not of this hotel. My room has a «kitchen» but it’s straight out of the 70s. I seriously had to bug them 7 TIMES for housekeeping to come to my room… 7 times in 2 weeks. Supposed to get housekeeping every week but never once did I have a housekeeper knock on my door until I bugged the hell out of them, even though they said I was scheduled to have it on Saturdays.
The last and final straw was when they randomly charged my card over $ 300 without my knowledge, then even the manager couldn’t tell me why I was charged this. She told me it was refunded which I just found out was BS. Have a dispute open with my bank now since I think that’s the only way I’ll get my money back.
If you’re thinking about staying here for work or a long trip, don’t. There’s several others in the area that I’m sure provide better customer service than this one, and plenty of other hotels that aren’t sketchy!

My experience here last night was completely unsatisfactory. I booked a hotel room using Priceline’s Express Deal in the evening, knowing that I would be stopping for the night somewhere near Denver, CO. Of course, using this service on Priceline I was not able to know what hotel I was reserving and therefor not able to read any reviews online.
I am driving back to Boston from San Diego. After a long day (10 hours of driving), I arrived at the Extended Stay America in Aurora, CO. Checking in went fine. But when I got to the room I was in complete shock. It was disgusting. I have stayed in many cheap, 1 star hotels, and some of them have been pretty shabby, but this place was unacceptable and a danger to my health and safety.
The room was not just dirty, it was filthy. It had a couch that opened up to a bed. Being afraid of bed-​bugs in the bed, I thought I might open the sleeper sofa and sleep on it. When I took off the cushions I saw piles of trash.
After a few moments, I noticed there was a breeze in the room. I checked the windows and found them open, with no screen. The room was on the first floor. I closed to window and tried to lock it but the window frame had been severely damaged. It was obvious that someone has broken into the room and the window locks never repaired.
This room was a danger to my health and to my safety. I had been driving all day and could not drive any further without putting myself and others in jeopardy of a drowsy driving accident. Otherwise, I would have just left the hotel.

Can I give them 0 stars? I honestly went in with an open mind, esp. When I saw the 2.5 star rating, but I was greeted with overflowing trash cans when I entered the lobby. Yet I was exhausted so I thought the room must be clean. The carpet was visibly stained and soiled, the kitchen floor was sticky, silverwear dirty and missing the «full service kitchen» if it wasn’t bad enough the bed was hard as a rock and the outside door remained opened most of the night allowing the smoke to linger in my room. Needless to say, I switched to an extended stay on quebec and was extremely satisfied with the room I received there!!!

this place is a dump. nobody cleans anything exept the rooms. the pool has been moldy dark green for two months. I’ve seed dead bird guts and feathers in a corner for two weeks now on the third floor and still haven’t been cleaned. trash is everywhere. the staff are nice people but they are very lazy at doing their job. the beds are very old mattresses and feel like your sleeping on plywood.

The only major problem I had while I was here was a malfunctioning refrigerator. Bill (the night guy) and Kiersten were able to get that replaced quickly, even at 11:30 PM.
The room did smell slightly of smoke, but I don’t think that was because of the previous tenant — I suspect it was from people smoking on the walkway in front of the room and the smell coming in through the heater/​air conditioner unit.
The free wifi was low-​speed, so I was willing to pay to get an upgrade to higher-​speed access. Once I got that, I never had any major problems with it – about the same as a low-​end ADSL line, with ~3Mbps down and ~1Mbps up. I suspect that this is because most of the residents here can’t afford to have devices that include wifi, and so I was able to get more than my fair share.
Keep in mind that, if you’ve done your job right and you’ve gotten this place through a suitable discounted website like
, then you’re probably paying just $ 50 – 60 per night. On that basis, I have to say that this is probably one of the better values in the Denver/​Aurora area.
Do keep an eye out for Bill and Kiersten — they’re great!

Ohh what to say about this awful place…

Please let me rate this 0 stars. WOW what a dump… and getting worse!
Instead of describing this place in a paragraph, allow me to simply list the things that are wrong in my room:
The rooms smell like dust and cigarette smoke.
Alarm Clock speakers are blown.
Shower curtain rod is half hanging off the wall causing the curtain to not stay closed, which of course floods the bathroom (until I «fixed» it with binder clips)
1 AC unit completely broken.
Other AC unit blowing luke warm air.
Chair reclining mechanism broken.
Computer chairs covered in white stains (yes, really)
Pillow cases did not smell clean when I arrived.
There was a dried booger on my shower curtain at eye level when I arrived that is STILL there after they did their weekly cleaning.
The free internet constantly disconnects and is slower than dial-​up
The jacks on the television are broken so you have to wiggle the TV every once in a while to get a clear picture.
Dishwasher is caked with filth on the inside.
The freezer looks like it has never been cleaned properly.
The beds (my room has 2 doubles) are way past their expiration date and are the lumpiest beds I have ever seen.
Not even a mattress pad on my beds, just a sheet over the filthy mattress.
The cloth couch is GREASY! Yes, greasy cloth; like it has never been cleaned.
This is not isolated btw… I come here twice a year for business and my company puts me up here every time… that must be how they stay in business. GO ELSEWHERE!!!
P. S. Oh yeah I forgot the best part. The Army seems to send a lot of troops and the local prostitutes know when they’re coming… so if that’s your thing, just stroll the place for a few minutes on a weekend night and you’re in business.

This place is horrid. Stayed here for a few months and let me tell you unless you are just passing through and staying for max a night or two this place is a little piece of hell. Where to begin? Well first off lets start with the good. The hotel room is updated for the most part and at first glance was very clean. Another plus is that they have coffee every morning which was always needed. And decently wi-​fi cost a flat fee of 5 bucks which for a couple months was worth it.
BUT that is about all I can say that is good. First off… SPIDERS! I found at least one spider in our room every day… every day… whether it was on the floor or in a drawer with my clothes… yeah not so great when you are naked cold out of the shower and ready to throw some clothes on.
Second off… the plus of them serving coffee every morning in the lobby area is because the coffee maker in the actual hotel room SUCKS! I love the taste of hot water with the creamer I put in my cup. Just gross.
Third off… washing clothes. terrible. Yeah yeah you might think I am just complaining but when they charge you 4 dollars to do a load of laundry and you are staying there for several months. not okay. it is like their gambling machine where they actually make all their money.
Besides the above the maid service never actually would come each week. When asking for toilet paper or trash bags they would give you minimal amounts which when staying there for months was ridiculous because you would have to go back a couple days later and request more. The bathroom door in the hotel room didn’t close and so on and so on.
This place is terrible. Not including that people died on the third floor while staying here. Whether it was from natural causes or not I would say it was staying in this place that killed them. My skin is still itching from this place and I don’t know how many showers I will have to take until I finally feel clean.

Place is alright. I crashed here with a friend. Not great but not bad.

Beware the Bait and Switch. We reserved a Queen sized room but were given a tiny, tiny, room with a full sized bed, that they insisted was «Queen» sized. The desk clerk finally said that this was «their» «Queen» sized room but we could have a King sized room for an additional charge. This has happened to us again at another location so I assume it is their corporate policy, stinks.