Fireplace & Grill Experts Inc.

Nate and the gas pros have treated me so well over the past 3 years. Our first job with them was done a little bit wrong but they made it right and did so with very little pushing on my part. That earned them my loyalty and I’ve used them for several jobs since — all perfectly executed by great guys who I enjoy having in my home.

We were referred to this company by the company who sold us our insert.
Scheduling and getting information is quite a challenge given the person who answers the phone cannot answer any questions. She often has to get the owner and say they’ll call us back. That didn’t happen, I always had to call back — several times.
The work performed was great and the two guys were quick and tidy. They did a good job opening up our old masonry fireplace to place the new fireplace insert. No problems to date and were very happy with the installation and our new lower heating bill.

Over the last three years, I have had three different fireplace repair companies «fix» my gas fireplace. Fireplace & Grill Experts were the only company that really FIXED the problem. If you have a gas fireplace problem, this is the ONLY company you want to use.
My home has built-​in gas fireplaces that are now over 15 years old. When I turned the fireplace switch on, the fire would light, but shortly afterward the fire would switch off, then on, then off, etc. The problem has gotten much worse this year. Fireplace & Grill Experts was the only company to really FIX the problem. The fireplace works beautifully now, and Fireplace & Grill Experts have earned my repeat business because they have significantly higher expertise than the other two companies.

Highly recommend these guys — this week they were incredibly helpful solving problems that were not their doing. We’d been having problems with our fireplace for two years since installation (by another party) and the dealer referred us to Fireplace & Grill Experts. Scheduler was responsive — It took two weeks lead time to schedule their visit, since it is busy season, but both visits were made by knowledgeable, professional and courteous technicians. Excellent service all around.

The guy who is responsible for scheduling is not helpful and doesn’t care if a customer has a big problem — not his problem. This was the second time that the dealer referred me to Fireplace and Grill Experts. In both cases, they were a month or longer out. This time, the gas fireplace that heats half of our home wasn’t working. I couldn’t wait for them, so I contacted the manufacturer in Canada and the problem was easily solved in about 5 minutes. The Fireplace and Grill Experts service manager told me that he couldn’t provide support to solve the problem. I don’t understand why Colorado Hearth and Home uses them. Really disappointing and really, really rude.

Richard came out and worked on out patio heaters, grill, and fireplaces. These are the guys you want to del with for repairs and not have to worry about being up sold to new hardware. Expert. Friendly. You pay for it but it gets done right and you feel like they have your best interest in mind. Excellent service only company. Highly recommend.

I am extremely happy with these guys, they are honest and professional. I am from California, and not use to or familiar with furnaces and gas fireplaces/​inserts to heat the home. I thought I needed a whole new insert. My appointment was to get measurements to replace my existing fireplace insert and add a blower. The owner Jason is the one that came to do the measurements. After looking everything over, and checking the electrical (not hooked up). He first told me that I did not need a new insert, saving me approximately $ 4 – 5,000. Yay! Then told me to do the electrical, find a blower (my brand/​model fireplace has been discontinued), and install would be about $ 750, not bad, but then proceeded to tell me that I didn’t need all that either, my fireplace needed a maintenance, $ 125. Double YAY! Now it is October the busy time, my appointment was scheduled for the Tuesday before Thanksgiving, which I was fine with, I can understanding a lot of people needing tune ups at this time of year, I called back just to let them know if they had a cancellation I would be interested, they did, they came out did a full service, I now have a working and heat producing fireplace.
I am very happy with their service and honesty. Thank you Fireplace and Grill Experts! I am a very happy customer! Renae

I wish i would have seen the review before i hired these guys. I scheduled the appt with them to get a new gas fireplace insert. The owner JAson came out and was very nice and professional. HE advised me on 2 units to choose from and where to purchase the unit. He said he would send over all measurements so that the place we buy the stove fromwill have it all.
I specifically asked him about the existing opening and he said the surround would cover it. The only optional added piece would be for the bottom because it was a 3 sided surround on the fireplace. Which would be additional$ 250.
Long story short, when the install happend 3 – 4 weeks later the unit left a 2 – 3 inch gap on the existing opening! Thats the way the installers left it. No call, no follow up. WE were very unhappy. We had to pull the unit out ourselves and spend another $ 300 to raise the unit up with a custom hearth.
Fireplace and grill non– experts blamed us some how for the error. How, i still cant understand. They had several excuses. Not one of which was, «Sorry we messed up»
I hired them for their expertise, which we didnt get.
They certainly wanted their full $ 540 installlation fee, even though they basically stuck it in, and left us with it to be completely re done.

Was pretty impressed previously on their rehab of my Ducane BBQ but I called them last week because my gas fireplace wouldn’t stay lit. I figured it needed a new thermocouple (which it turns out it did). They quoted me a month out for an appointment and double what Tony Capra charged me. Tony Capra did it the next day for half the price. Screw these guys.

NOT! F&GE Charged $ 95 for a one minute «evaluation» of my grill, then quoted another $ 400 for parts and another $ 40 for repairs. I purchased all new parts myself, cleaned the grill, installed the parts for less than $ 50 and in less than ½ hour. F&GE promised to refund my $ 95 «evaluation fee» but only refunded part of it. Nice.

not impressed. we were referred to them by another company, that didn’t work with the fireplace insert manufacturer we had. we were replacing an existing insert, and had received the new insert as a gift. not knowing what went into the replacement, we needed someone that knew what they were doing. i spoke with them to arrange for a quote, and instead of visiting our home and seeing the insert to provide a quote, it was given over the phone with the information available.
the day the installation was scheduled for, when the installer arrived we found out that there were parts missing. they rescheduled for another day, and called with a new quote that was now $ 1100, including a $ 150 fee for the first appointment. we were rudely accused of wasting their time, providing incorrect information, and when we asked to speak with the supervisor /​owner, told the person we were speaking with, Nate, was the owner.
If that is how the owner of a company treats their customers, i want nothing to do with them.

This is review of 3 service calls over the past 2 years.
1. Our gas fireplace was «acting up». It did not always start correctly. The tech came in and fixed it. And, told us how to keep it working correctly so we would not have to call again.
2. Our Vermont Castings grill had some parts die. I might have have the cause of one of them as I left a cover on over lit burner. Might. Maybe. No confessions from me.
The tech made 2 visits. One for diagnosis and cleaning. Excellent.
Today (03MAR2011) he came and repaired our grill. It works perfectly.
In all cases, they call and confirm the appointment and they show up at the appointed hour.