Highline Vision Center

Great office they offer a free eye exam for children up to a year, which I think is cool and proactive. Recently scheduled an appointment and they were so booked up that I was looking at 2 – 3 weeks out, but they informed me of last minute cancels and I got in the next day. Always have good service with the docs and Justin was very cool and friendly. I always recommend them to people where I work. Thanks HLVC!

Myself and my family have been going to see Doctor S for years and years and SHE is TRULY AMAZING!!!
But… when I call to TRY and schedule an appointment with the front office staff and it takes 15 minutes that is a serious problem. What is even worse is when I call the day of my appointment to confirm the time I am told there is no appointment in the system for me. New employee or not (I am almost positive the woman who took my appt was new) I don’t believe it’s rocket science to sit at a computer and schedule appointments.

Wonderful staff. Great care to make you feel comfortable and explains all procedures. Caring Doctors. Eye selection is the best in the 80 016 zip code. Thank you Dr. Doyle.

My family has been going to Highline Vision Center for several years. My husband starting seeing Dr. Schneebeck probably 10 years go. I started going after I got out of the military. When our two nephews came to live with us, they went to Highline for exams as well. I have always been seen on time and my eye exam is always very thorough. I have ordered both progressive lenses and contacts and have been very pleased with their fit and the improvement in my vision. I have two small complaints: glasses purchased at Highline are very pricey as compared to other places you could go. Also, they can be a little pushy with their services. I’m not a fan of everyone turning into a salesperson lately.

I have been going here for several years and I think the doctors are top notch. The one complaint I have is they charge an exorbitant amount for contacts and glasses. I was recently quoted a price of $ 300 for 4 boxes of contact lens. I can get the same contact lens at Costco for $ 160. So if you get an exam here, get your prescription and buy you contacts or glasses elsewhere.

After moving to south Aurora I was looking for a new Optometrists, and I was impressed by the reviews and driving by their office (both their old location and their new one). My wife and I have been their patients for more than two years (so we are taking two years of service into account) the Doctors are first rate (which props up the overall rating) but the front desk and the customer service staff will be their downfall.
It’s strange the first people to interact with are the front desk staff and the act «Put Out» that you walked in the door. Appointments are always late (that might be because the doctors are spending more time with the patients than they are scheduled for.)
Both years the Customer service staff read our benefits wrong, messed up in ordering contacts and glasses, for my wife and I, they quickly ordered replacements and one year it took three trys to get the prescription correct.
I would recommend Highline IF you dont mind:
1. Waiting for your appointment.
2. The rudeness.
3. Have the willingness to make multiple trips back to the office to deal with the mistakes they make.
In summary, after more than two years my wife and I are done with Highline.

I’ve been going to Highline for 5+ years now and would highly recommend them. Super courteous and very very professional. Whenever I have an issue I walk right in and they immediately attend to my needs. I’ve acquired 3 sets of glasses from them over the years and I’ve always enjoyed the experience. The glasses are always in 3 to 5 days ahead of schedule.

Ask for Dr. Anderson. her name isn’t on the door yet, but she is the best. My appointment was on time, service was great.

Doctor Schneebeck and her staff were outstanding. Dr. Schneebeck is very thorough; you will be in great hands in her care.

I wasn’t impressed with their customer service skills. The front desk staff acts like you are a burden, and yes the appt time is not the actual time you will be seen. I had to call and set up another appointment to try a different pair of contact lenses and the person who answered the phone was RUDE, asked me what was wrong with the current ones I am trying.
I am not going to base my opinion on ONE pair of contact lenses, I would like to try a different one and compare the TWO before buying a full year’s supply!

Hands down one of the best experiences I’ve ever had, optical or not. The facility is INCREDIBLE, the doctor was amazing and the staff was one of the nicest I had ever seen. I was seen as soon as I walked in the door and I will be referring everyone I can to them!

As a former multi-​year customer of Highline I feel qualified to review them. I no longer go there for two reasons — #1, I got tired of waiting for an hour or more for my appointment to actually begin (hint — go early in the day, they don’t have as much time to get behind). #2, I have had to return repeatedly since the glasses they had made for me were often incorrect (wrong prescription, missing options, etc). I haven’t regretted going elsewhere.

Terrible customer service! Also, the lady who helped with me eye exam had no idea what she was doing. She got my prescription wrong the first time. They refused to do anything about it and after I kept complaining they said they would give a new exam. It turn out they typed my prescription wrong in the computer! I would never recomend this place. Go somewhere else!

Dr Schneebeck was so knowledgeable and friendly! I was very impressed with the customer care I received. I love my new contacts and she helped me with the dry eye issues I have as well! Call them! Your eyes will thank you!

The doctor’s and staff at Highline are outstanding. We have been going to Highline for 4 years and have never once had anything other than exemplary service from every member of their team. My entire family goes to Highline and they have treated and solved many issues with our sight, including getting our 9 year old into a treatment program that has virtually eliminated the worsening of her sight. They have treated us for regular exams as well as eye infections, injuries and eye therapy that improved our sons reading speed and comprehension. I would recommend Highline with no reservations.
NOTE: They have moved to 24 200 E. Smoky Hill Road (just east of the Smoky Hill and E-​470).

If you want the very best eye care available from doctors and staff who truly care, this is the office for you. My entire extended family all go here and wouldn’t want to see anyone else!

decided on this place since i moved and it was close. and covered by my insurance. decided to go w/​dr. schneebeck for my exam.
definitely the MOST extensive and thorough exam i have ever had. granted she had an intern so probably had to cover a lot of ground, but nonetheless great exam. staff is ultra friendly and informative. i have medical background and know when someone is BSing me. they admit when they dont know something but are knowledgeable about what they are talking about.
have had allergy problems with my eyes. no optometrist has ever been able to solve my problem. but dr schneebeck did. all a matter of solution i was using. that simple. but goes to show she knows what shes talking about.
no issues with insurance and in the end great price for the awesome exam, retinal photos, and years supply on contact lenses. great place to get an eye exam, friendly staff, convenient location.