M Burger

Great service and freshly made burgers and fries. Love the «Chicken Betty», so juicy and super flavorful.

Didn’t expect a steak house, girl at the counter had what I would consider unfriendly attitude but I came there for food and not to get hugs, after sitting down I’ve noticed that the same women walked into the ice cream area to make shakes, she never washed her hands (remind you she was dealing with CC and cash a second earlier), spilled some ice cream and wipe it down just to go back to register right after, not sure what sanitary training M Burger provides but I won’t be coming back to get sick. You are violating basics of serving food to the public and you are doing this bluntly in front of everyone, terrible.

There is a somewhat long but justified reason behind my 1 star vote. So if you are interested, then stay with me.
Lets start by saying that I think the burgers are really good. But that is where it ends.
My first couple of visits were pretty typical but there was always something that bothered me. I noticed that the cashier was also handling food. which I found odd, but I guess it didn’t bother me til, I saw that the cashier was wearing gloves and handling money, and not changing gloves. He literally had just handed a gentleman his change (coins), and then proceeded to handle my food, and I mean he directly touched my food with the gloves on that he just handed money to someone with. I said something to him about it, and he apologized and provided me fresh food. I later discovered that he was a manager. On my next visit a worker who was brooming the cook area wearing gloves, immediately changed positions and starting plating food (again, gloves did not change. This Time I contacted lettuce entertain you, which is the corp. that owns M burger, and I aired my concerns. They assured me that they would go over procedures with the store and they were kind enough to provide me with $ 20 in gift cards that could be used at only M burger.
Well today I went back, and boy was it interesting. My wife and I ordered, I ordered a double M burger, and she ordered a double cheeseburger. It took about 5 minutes to get rung up since apparently nobody in the store had ever seen a gift certificate like the one I had (which was no big deal, it got handled without incident). I picked up my food when my number was called, and went back to my table. My wife looked at her burger and realized that it didn’t seem like what she ordered, FOLLOW ME HERE, THIS IS IMPORTANT. I picked up the burger and opened it a little and realized there was only one patty (obviously the wrong burger). So I took the entire order back to the counter and let the guy know that I thought we had the wrong order. He took it and he and another employee took a look (without touching anything and figured out that My burger was correct and they simply grabbed the wrong burger for my wife. they had her burger waiting right there at the cook station. I got my food and that should be where this story ends. BUT NO. I made a point to keep watch and see what would become of the «wrong burger». That’s right!!! they plated it for the customer that ordered it, and gave it to them (they were unaware what had happened with my order). THAT FOOD HAD GONE TO MY TABLE AND I TOUCHED IT. I am a clean person and did not do anything weird to the food, but holy hell!!! I assumed they would have trashed it and made a new one for that persons order.
MORAL OF THE STORY FOLKS… EAT THERE IF YOU WANT, BUT BE SURE TO WATCH EVERY STEP THAT YOUR FOOD TAKES. CAUSE YOU NEVER KNOW.

You HAVE to put this joint on your list of to do’s!!! Amazing burgers. Homemade cheese sauce is da bomb. Thank you to the staff… Jennifer, Rocky and Michael for a great lunch.

These burgers are fantastic! I am a burger lover. I love trying new burgers in Aurora. When you walk in the door, the restaurant is very clean. The décor is edgy yet simple. The menu is also simple but contains something for everyone. I went for the M burger. It was very good. It is on my top 10 list of best burgers in town. The fries were fresh and crispy. They menu also included chicken sandwiches, a non meat burger, and a Cobb salad. This little burger place is a gem in the brand new part of the Aurora Outlet Mall

Stopped here while I was out shopping and it was great. Similar to a Five Guys with burgers, fries and shakes. The food was fantastic and the service was quick. Would highly recommend!

We tried this place out while checking out the new areas of the mall. Burgers were great and are similar to In ‘N’ Out burgers. Staff was friendly and quick with service. Menu is not overwhelming and the prices are reasonable. My kids loved the Cream Soda Float. Will definite come back here to try out the rest of the menu.

Why has no one reviewed here? They’ve been open for weeks. On weeknights there’s easy, close parking right in front. Ok I’m impressed– one of the few burgers in the western suburbs that reminds me of In’N’Out on the west coast. Great fries, floats, & sundaes. Great service, clean, streamlined interior dining room.