Pizza Hut

Called ahead. Pizza still wasn’t ready. She first said they put too much cheese on it, so they’re remaking it. I told them that was okay, I’ll still take it. Then she corrected herself and said «Well actually, we put BBQ on it by accident so that’s why it’s being remade». Which is it? They never get anything right in this place. No apology. No making up for it. No nothing. «It’ll be up on about 12 more minutes». I think this place owes me compensation for all the times they messed up my orders. #Ridiculous

I can honestly say that this is the worst pizza I have ever eaten. The crust was like cardboard, the cheese almost non existent, the pepper and onion topping was sparse, and to add insult to injury, the pizza was barley warm when it arrived. You really would be better off running to the grocery store and buying a frozen pizza. If you want edible pizza, look elsewhere

This place is a joke. Or more accurately the delivery is a joke. I am a teacher and for years I have ordered from this place for pizza parties that the students want to have. Each time I have ordered, I’ve requested the pizza be delivered at a certain time or window. I always get the response «no problem». And the MAJORITY of the time, they deliver an hour early with some lame excuse! Normally having learned from my mistake of not trusting their timing, I would go and pick up the pizza. However I was unable to with my teaching schedule this time and shock!!! They did it again.

Pizza always cold when delivered even through we live walking distance, like. 2 minute drive. Order always wrong.

Delivery driver was arguing that he was at my apartment but no one was answering (wrong building, wrong number, but the receipt clearly shows the correct address.) Food arrived with crushed boxes and sauce leaking everywhere. Do not order from here if you don’t want a bad time.

Wish I could give 0 stars. Delivery took over 2 hours, pizza was completely wrong and cold. The delivery driver was bitching about his co workers to us. I don’t have high expectations for Pizza Hut but holy moly. this place sucks!

I’m a loyal Pizza Hut purchaser. I’ve had bad after bad service, but this is the first time ordering in this location. I ordered what everyone is seeing on TV… Hot dog pizza… Hotdog pizza… Hotdog-​pizza… Hotdogpizza! I got my conformation email saying «Your order will be delivered (in 30 mins)». I got excited because that was a rarity. :) Everyone knows when you order food you’re already really hungry! So I’m waiting by the phone at the 30min mark & nothing… Gave them a 15min window to be nice. I called & «pressed 3» because I had an existing order. Got a gentlemen that said «its on its way out. I’m sorry about the delay here’s a code for $ 3 off please give it to the driver». So I gave it 15 more minutes being nice because I’m in the customer service industry. Called the store again because I’m starving at this point of an hour after I ordered. A women picked up & said the guy I talked to must have been from a call center, hooray for me. She apologized a couple times but didn’t sound sincere. She also told me it is on its way, the drivers had some car issues. I understood that so I didn’t take it out on his tip because I used to live on tips. BUT It took another 30 mins to get to my place. The manager didn’t seem to take initiative. Didn’t do anything about my order being 3x my estimated time. She could have given me a call saying they are a little behind, or here’s a little more off we are very sorry, or I’ve seen you order wings before let me throw some in for you, free soda, dessert. Options are unlimited to offer a continuos costumer. THE WORSE PART IS I LIVE 6 MINUTES FROM THIS LOCATION.

This by far is the WORST Pizza Hut I have ever been to. Wait times are always long, even when you phone ahead or order online. And once I waited on the phone for over a hour and nobody ever picked up to take my order. Which is ludicrous. And when I spoke to the manager to make the situation right he said there was nothing he could do to compensate me for my time. Last night a guy waited for over 45 minutes after calling in for carryout and the manager gave him a $ 20 credit for his next visit. So clearly the other manager I spoke with was lying because they do give discounts for having to wait a long time. They need to shut this place down. It is giving Pizza Hut a bad reputation. I will be taking my business elsewhere.

This has to be the most consistent horrible place I have ever gone to. The staff is completely unorganized and can never handle an order in person or get an order right. Order from any other pizza Hut if you want mediocre pizza done right

This place is the absolute WORST.
First time my boyfriend and I ordered here (for carry-​out since we live close) we arrived a few minutes after the stated order completion time and still had to wait 15+ minutes along with a few other folks on a snowy evening to get our pizza. Okay, fine. It’s snowing and other people had the same idea we had.
Well, yesterday being Super Bowl Sunday, we decided to order from this place again at around 6:30pm and the app said it would be done (for carry-​out) at around 7:50pm. We get a call at around 7:30pm saying that they don’t have the pan pizza crust and that they could make it a hand-​tossed, which we agreed to but it would take a few minutes more. You would think that they would prepare for Super Bowl weekend… Boyfriend leaves to get the pizza at around 8:10pm and comes home about 15 minutes later and tells me that ONE OF THE EMPLOYEES CANCELED OUR ORDER.
Pizza Hut has always been my go-​to, cheap pizza chain (over any other) but after this second experience It’ll be hard for me to go back. I cannot comprehend the incompetence of these employees. And yes, WORST. SERVICE. EVERRRR.

This is by far the worst pizza place & WORST Pizza Hut on the planet! Poor customer service is an understatement. Adrian the manager cannot handle stress & cussing at customers when he is unable to control his feelings & workers. Waiting 4 hours for a pizza. And still haven’t heard from a GM from last incident with Adrian.
DO NOT ORDER FROM HERE!!!

WORST. SERVICE. EVER.
I send in an online order at 6pm, and was told it would arrive at 8. Two hours later, no show. I call them and they say it hasn’t left the location yet because all the drivers are out making deliveries. I wait an extra hour and still no show, I call again only to hear the same thing. Suddenly it is 10:30 and still nothing. I call them for a final time just to cancel the whole thing and find out that they «couldnt find or lost my order.» WTF. This is unacceptable and by far the worst delivery experience ever. If you like waiting an extensive amount of time for food that will never come, this is the place for you. Honestly if there was an option to give this place no stars or even less than that, I would in a heartbeat.

Waited an hour in store after ordering online 20 minutes earlier. That’s all that needs to be said.

I order here all time. But the last three times I’ve ordered, the pizza came cold or the wings. The pizza looks like it was old as well. They always forget something and the drivers are rude. I’ve complained about the service many times and nothing has changed. I refuse to order from this location any longer. They suck.

Good Pizza. Great Wings. So-​so Customer Service.
Recommended with caution and patience :-)

Sooo apparently they were completely out of, «everything except thin crust» 9:45 on a Sunday night… It sounds like to me that they were trying to get out on time an if I dared ordered anything I would be sorry. Who hires these people???

We ordered our pizza on a Sunday night about a week ago. Still haven’t seen that pizza. Seriously though… We called about 9:00 pm to check on it. They said it still had not been cooked and would be the next one out. They were backed up apparently and told us they would give us a discount of some sort. Pizza still hadn’t arrived by 10pm we called and said forget it. No apology nothing… just okay bye! After calling Papa Johns and telling them about our dilemma and that we were starving Papa Johns gave us a sweet deal on our pizza and had it to us in about 20 minutes. While we were finally eating our pizza at 10:30 the phone rang! At 10:30pm. Some girl asking if we had cancelled out order from PH. Are you kidding me??? Never again.

I just ordered a pizza 2 hours ago … This has never happened to me. It never came. Imagining ordering delivery that never comes??? My address is fine and correctly written, and I called pizza hut about an hour ago and they said it was «already on the road.» I can’t believe that this is happening right now. Two hours later I made sure I left and hopefully they came to my house while I was gone. I had provided a contact number that they could have called me on, but never got anything. It’s Monday night for God’s sake, not a Friday or Saturday night. Thank you all at Pizza Hut for a wonderful experience. Unbelievable.

Biggest bunch of ignorant people answering the phone I have ever encountered. STAY FAR AWAY FROM THIS LOCATION. If I could give it a negative, I would.

My experience was eerily similar to Dave F. the other reviewer. I had a simple order of a large pizza for pickup. I arrived about 5 minutes after I was told the order would be ready for pickup. When I pulled into the parking lot, almost all of the employees were right outside smoking in front of the restaurant.
The inside of the Pizza Hut was packed full of people waiting for their orders, standing, and sitting, all brushing shoulders with each other. As instructed by the cashier, the remaining customers were waiting in the parking lot, and told that their orders would be delivered to their cars when they were ready. I decided to wait in the parking lot, hopeful that my order would come soon.
Nearly an hour after my order was supposed to be ready, I walked back inside to check up on what was going on. There were several irate customers wondering what was taking so long. When the orders were «ready», the customer would inform the cashier that it wasn’t their order, or it was the wrong order. Chaos continued to ensue. More customers yelling about how they had been waiting longer than any of the other people picking up orders.
To the cashier’s credit, she recognized that I had been waiting a while and asked for my order receipt. I supplied the receipt, and she attempted to find out where my order was. After 10 minutes of opening what seemed to be every pizza box looking for my order, she finally found it.
I got out as quickly as possible and never intend to return. Employees smoking on the job, then returning to put their smokey fingers in my pizza dough is not appetizing at all. And waiting nearly 2 hours for an order is insufferable. Better luck elsewhere.
Also, my first 1 star review on Unilocal,but again, Pizza Hut, you earned it.