Sears Auto Center

I have been coming to this Sears Auto Center for years. I purchased my tires from Sears, had my brakes done and get my oil changed here. The pricing is always fair and I’ve never had any issues with the work they have performed on my car. Today, I received exceptional service. There was an issue with my online appointment, but Jim found a way to get me in and have my tires looked at. Jim always takes good care of me and my Toyota. He’s always so nice, greets each and every customer who walks through the door makes sure we have what we need. More auto shops could learn from Jim. Thanks for making it a great day!

I took my husband’s car here to check on a tire after hitting a pothole. The tire pressure light came on, and I saw a bulge on the sidewall of the tire, but the tire never went flat. I came in as a walk-​in appointment, and told them the issue. I went to shop in the mall, only to find that a majority of the stores were pretty ghetto. I get a call 80 minutes later that the car is ready. When Lori helped me out, she reported that the suspension was fine. I said that’s great, but wondered how the tire was. She looked at me with a puzzled expression on her face. She suggested I watch the tire pressure gauge, and come back in a couple of days if there was still a problem. I walked out to my car, and immediately saw the bubble in the tire. I went back in the store and asked her to come look at it with me. She immediately declared that my tire needed to be replaced. I’m not sure how the guys in the back could have missed that!
I went back the next day to get my tire replaced, hoping for a better experience. After about an hour (they estimated it would be 45 minutes), the guy asked me if I had the Nissan. I said no, and identified my car. He said, «oh, that’s done». Really? Thanks for telling me.
The only positives where that they gave me a good price on the tire, and they were quickly able to have it sent from another store (it’s kind of a specialty tire). They were also nice, and somewhat apologetic. That’s not enough to keep my business, however, and I will not be returning. What if I had continued to drive on that tire and it ruptured or something (I don’t know if that really happens – even more of a reason I need a tire company I can trust).

Bought tires from a different location that is no longer around. Thankfully Sears still honors its warranties from other locations. My guy keeps telling me that I need to have my tires rotated, I decided to pop in.
Turns out that Sears no longer takes you on a first come, first served basis, as is what I’ve been used to for years. Now it’s by appointment only. I stopped in and learned that they could rotate my tires, for free, but with an appointment. As we were headed up to the mountains that weekend, I was able to make an appointment the next day.
I came at my appointed time and since I had an hour to kill, I asked if they could call or text me, as I wouldn’t be in the waiting room. They verified my phone number, sent me a confirmation text and then texted when my car was ready. Color me impressed that Sears was in the 21^st century. The service took about an hour, as promised and was for the low, low price of free. Can’t beat that. I think I’ve bought tires from Sears since I’ve owned a car (in the 1990s). I love the Road Hazard insurance/​tire warranty.

This place is terrible, they couldn’t even reset my TPM (Tire Pressure Monitor). On multiple occasions they have never been able to just do simple checks my tires and car. I’ll never buy tires from Sears again

Early November in Colorado is a good time to mount your snow tires. I went to the Sears Auto center at the Aurora Mall. I noticed empty bays as I went inside. When I asked if they could do it, they asked if I had an appointment. I said that I did not but the appointment board showed they had no appointments for the next three hours. She said I would either have to wait 3 hours or make an appointment for a future day. I declined either. Discount tire got me in and out in less than 45 minutes. Don’t bother with Sears Auto center.

The worst technicians and managers I have ever seen. I thought sears were professionals, I was wrong. I took my company vehicle (2001 Econoline Van) in for a front end alignment because it was wandering a bit on the higway. The tech told me that it needed new upper and lower ball joints.(around $ 500 or $ 600) So I had them do it. When I took the vehicle o n the highway after this it seemed even more out of alignment pulling to one side and shaking violently at 75 mph and still had way too much play in the steering wheel. When I took it back to sears the tech told me it needed a new steering gear box and a bent rim and this was the reason for my new problems. So I had them put the new gearbox ($ 600) on and paid sears for a new $ 280 rim. Vehicle still pulled to the side and wandered. When I picked up the van for the third time I noticed that the new rim didn’t get installed and the wandering was still there. I went back for the fourth time and asked about the rim and the manager (Thom) looked around and found the new rim sitting on the shop floor. I left the van again so they could put it on. When I came back that evening it still wasn’t on. They had the wrong rim and said they needed to order it. The next week I noticed that the front wheel was at a huge angle and way off camber it looked like it was going to fall off the vehicle. So I had the van towed to Sears for the 5TH time. They told me that someone left something loose during the alignment and the new ball joint was now cut and needed to be replaced free of charge. So they supposedly replaced the ball joint for the second time and did the 3^rd alignment on it. When I asked about the rim they said was on order and the guy who took the order was on vacation so it might be another week or so. I take the far sometimes for work and two days ago had a long day trip to to make. The van was still shaking at 70mph and didn’t feel very safe on the highway. I pulled into a gas station and noticed the wheel off camber a little bit. I looked at the «new» ball joint and the rubber dust boot was cut and damaged! So I took it to sear for the 6^th time! They called me and said it was re-​adjusted again and was ok when I looked at the ball joint it looked like someone had taken a knife and cut off the rubber boot that was damaged and tore it away! When I asked the managers about it all I got was shameful looks and pointing of blame towards technicians. I asked the technitian about it and he told me right away he would pull the van back in and look at the ball joint. So supposedly after that the 3^rd new ball join has been installed in about 6 weeks and im not sure if they even did the 4^th alignment or not. 6 visits and many hours wasted and Sears still doesn’t have the new $ 280 rim that has been paid for weeks ago. I really cant believe they would lie to me with something you can easily see just by looking under the vehicle. If you ask me these guys are CROOKS and incompetent ones at that ! Im so glad I havent taken my personal vehicles here or spent my own money on their services.

The younger mechanics are nice and helpful. The old guy in customer service is NASTY. They need a customer-​service training program like Starbucks. I walked in to an empty service center and it took a long time to get waited on. I went to the garage and was told to go back to the service center. I went to hardware looking for help. When I expressed frustration, the old guy got really NASTY with me. What do you think happens when customer frustration is met with angry words from the customer service rep? Sears needs to die off. Don’t go there!

I go here because I had a bunch of coupons for oil changes. But they always take forever, and it’s on a first come first serve basis. And ALWAYS at checkout, it takes at least 20 minutes… minimum. When my coupons are gone, I will find somewhere else to go.

They always do a great job with my vehicle and take extra special care of it.

Came here to get the boytoy’s car a new battery. Came away with a broken open hood latch that was not fixed but they showed us the useful trick of reaching your fingers up and pulling on the wire to get it opened. Told it would be 45 minutes for the procedure. We walked around the old broke down mall that wasn’t even fabulous 20 years ago and came back around the time we thought it would be done. Waited in the waiting room for them to call us on the phone to tell us it was done. 20 minutes after that, I decided to look outside. The car was in the parking lot and not in the garage. Asked at the counter if it was done and yes it was. Never got any call, never got anyone to ask if we needed anything as we wandered around the store. Stay away from this place if you can afford to go elsewhere.