T-Mobile

The store has incredibly long wait times. Will take you an hour or longer to see someone. Once you do see them, they are courteous and helpful.

My Hot Spot died so I went in to check if they could tell me if it was replaceable or fixable.
Unfortunately, I am a year into a two-​year contract and it was out of warranty. One of the sales people looked at it and thought that the battery was defective so he suggested checking at a nearby Batteries+Plus before I replaced it. He said if they couldn’t help, to check Target or Wal-​Mart because it would be cheaper to purchase it there.
He could have tried selling me a new Hot Spot but suggested a cheaper alternative. Thanks!

This T-​Mobile store is located inside the same, huge shopping center with TJ Max, Target, etc., on the corner of Austell Rd and E-​W Connector. On my Google Maps Navigator, it says it’s in the middle of the road. But it’s in that shopping center. You can find near 5 Guy’s Burgers.
I got a new phone that I wanted to activate with their Pre-​Pay service. Due to a bug in T-Mobile’s Web-​site, I got stuck mid-​way through the sign up process. And it wouldn’t accept my sim card anymore when I tried again.
I had a horrendous time dealing with T-​Mobile Pre Pay Customer Service over the phone. Their call quality sucked, couldn’t talk loud enough, and had a thick accent. Not only that, the rep was curt and rude to me. Basically, I had to go to the store to get my sim card fixed.
Going to the store felt like a different experience. The guy who helped me was a white dude with moppy hair. I can’t remember his name. Anyway, he was friendly and helpful. He did everything for me, got me a new sim card, called the right people to fix my number porting problem, and did everything to get stuff fixed. I came out of here pleased.