Affordable Home Protection Services

Austin, États-Unis

1.1

Fermé en ce moment

10 avis

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Contacts

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Téléphone :
+1 877-581-4049
Adresse :
2009 Ranch Rd 620 N Ste 310, Austin, TX, 78734
Catégories :
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Informations professionnelles

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Oui

Aujourd'hui

Aujourd'hui 9:00 – 17:00
Fermé en ce moment
Heure locale (Austin) 08:51 jeudi 22 mai 2025

Horaires d'ouverture

lundi 9:00 – 17:00
mardi 9:00 – 17:00
mercredi 9:00 – 17:00
jeudi 9:00 – 17:00
vendredi 9:00 – 17:00
samedi –
dimanche –

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10 avis sur Affordable Home Protection Services

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Évaluation du lieu : 1
Cedar Park, TX
just got off the phone with these people. the warranty plan doesnt detail the exclusions for each item you want serviced. they have there own service rs where u pay $ 60 up front before a call is entered. right off the bat they are wanting your credit card information, that to me is a warning, so i cancelled the service on my dishwasher. after reading all the complaints im glad i chose not to use there service. i also had added to my plan septic tank pumping only to find out that i had to have septic people inspect my system twice before they would come out. dont use these people and dont waste your money on any of there plans.
Évaluation du lieu : 1
Cedar Park, TX
We have had nothing but problems with this company. It took them forever to schedule our evaluation, and when you call to talk to someone they either don’t answer and don’t return your calls or the people that do answer don’t know what is going on. Extremely slow and frustrating!
Évaluation du lieu : 1
Pflugerville, TX
They received a repair quote of over $ 500 to repair our Sears front load washing machine. They first offered me $ 250 cash settlement and I told them to fix the washing machine and the gentleman said they aren’t required to fix it they can make a cash settlement. I told him $ 400 or court he agreed to the $ 400 and now 2 months and no returned calls or check. Going to the office tomorrow and if I don’t get a check we will go to court and it will be a lot more than $ 400. Affordable Home Protection Services is a nightmare.
Évaluation du lieu : 1
Austin, TX
by all means, please read the filtered reviews for this company.
We have been trying for almost 2 months now to get a claim settled on one of our covered appliances. Calls are not being returned, and the promised settlement check has yet to arrive. Each time we have called, the representative is not available, a voice mail is left, only to have the call not returned. Dealing with the receptionist (?) is just as bad, as by this time we feel she is deliberately fielding the calls and is quick to throw us into someone’s voicemail. And again, no returned calls.
I hate leaving a bad review, but if it helps others to steer clear of this company, then it is worth it. They are a bad business and don’t deserve your hard earned money.
Évaluation du lieu : 1
Plano, TX
Absolutely the worse home warranty company in the market. They authorize work and then don’t pay the contractors. AHPS is a scam. RUN don’t walk. get with a company like Home Warranty of America! Bruce and Jen will take your money and then you get to pay the contractor who did the work too. They don’t pay the workers so the workers will not put priority on working for you as a customer. this company is in financial ruin according to the Texas real Estate Commission. BAD IDEA. Bad bad company.
Évaluation du lieu : 2
Austin, TX
They offer After-​hour Service — I tried that on three different weekends: Someone answers the phone and says «Tyrell is on call and will call you back shortly» — I got never a call back.
To be fair, the one time I called them during the week they sent a technician that was ok and did a good job fixing my A/​C but I expect emergency service from a home warranty.
Évaluation du lieu : 1
Wylie, TX
Steer clear of AHPS for a home warranty. I went through 6 repair services they recommended, $ 100 in service call fees AHPS charged, and multiple unanswered voicemails and emails. I finally found a repair provider on my own to fix the $ 123 problem. AHPS said they would reimburse me almost a month ago. They never returned my calls or emails. I actually had to go through the Better Business Bureau to get them to finally contact me. If you can actually get someone on the phone, they sound ok and reputable. But when it comes to actually getting them to act on a claim, just prepare to be frustrated and finding yourself posting bad reviews for this bad company.
Évaluation du lieu : 1
Arlington, TX
Beware! We had work done in January 2012 and I got a call today from the AC company that Affordable contracted out asking for money from me because Affordable is not paying them due to cash flow problems. The AC company is threatening to take me into collections and put a contractor’s lien on my house. They said that we were not the only customers of Affordable that this is happening to.
Évaluation du lieu : 1
Austin, TX
Like the previous reviewer, we’ve had nothing but frustration in trying to get quality service or repairs out of this company. If you’re looking for a home warranty company that will not return phone calls or emails, and has generally terrible customer service, look no further. Otherwise, save your money.
Évaluation du lieu : 1
Austin, TX
Still utterly unresponsive. I’m amazed at the audacity of this company and its management. I’ve placed phone calls to the owner, asked for responses on their Facebook page, emailed, etc… I cannot get a returned phone call or even an email. I’ve sent them video of one of their technicians stating that they should send out a reputable repairman, pictures of the problems that continued after three visits, and tried to call the owner. All without so much as a returned email. If you’re to un-​business-​like to retunr phone calls then you could at least respond to an email.