Austin Investments

To echo the review on Austin Investments below– do note that Austin Investments are very hostile should any issue arise. Should you come to them calmly to resolve a situation they will immediately be on the offensive and the last thing they would ever be is helpful.
A tree branch on a non-​stormy day fell on my car and cracked the bumper. I called calmly and professionally to discuss the matter and management dealt with me rudely, harshly, and coldly.
I even stated the tree was a detriment and that could have fallen on someone and seriously hurt them to which he responded «I wouldn’t be liable.» He also refused to send someone out to trim the tree.
Overall very unpleasant.

hi friends, fellow austinite here lauren-​here to warn you about austin investments. i’ve never wrote a review before, but i thought this was necessary. i want to save you the trouble if i can. please read my review so i can help you save yourself a big mistake.
craig coffee is the owner of austin investments. seriously, the guy turns off his ears during a complaint of an issue and repeats himself saying his famous quote «well, we’re not gonna do that» meaning he’s not going to fix ANYTHING! i lived in my house for 9 months and broke contract because i was so unhappy. he let the yard grow (not kidding, we measured) 11 feet tall. he was mad because his secretary included lawn maintenance in our lease while he was away on vacation and so he decided he wouldn’t regularly cut our yard. mold, no hot water, fleas, fencing problems… etc. etc.
my main complaint and the main reason i left is because this a$$hole blamed me for my dog’s death. i lived at 2903 west 45^th st. which is directly next to loop 1 aka mopac. i made a complaint about the fence prior to moving in. he did fix one piece of the fence, wait i’m sorry «fixed» the fence… but one portion he left untouched. i had to put a piece of wood to block a certain hole. as it weathered, i didn’t think to check on my ghetto fix and my dog escaped one night out of the blue. he was an indoor/​outdoor dog and had never (on his own) tried to escape. well one night he did and i found him on my own on the side of mopac dead and not in one piece. he was my world. i mourned for 3 months and still deal with the tragedy. the worst part about all of this besides me loosing my lovey, is when i informed craig, he pointed the blame on me and told me it was my fault my dog escaped and that the fence was fine. he actually stopped listening to me mourn and turned on his ‘repeat button’ saying ‘we’re not taking responsibility for your dog’ and ended up literally SCREAMING at me like i was his child or something. this depressed me even more as i was already dealing with normal guilt of hexum’s passing. he literally said it was my fault people. if you still want to rent at this point, you’re in for a real treat… =/​
craig literally yelled at my roommie and i each two different occasions to where we had no choice but to argue and yell back. all 4 conversations ended up with us hanging up on the douche bag. his secretary, katy is his right hand douche. i was trying to get a roommate replacement and she had the nerve to say bad things about me to the new roommate. luckily the new roommate was my friend, so it didn’t matter, but i was appalled when i found out she was exploiting me as she was. she didn’t like that i demanded things to be done. nor did he. but they wouldn’t do shit otherwise, or really even after demanding. they don’t do ANYTHING, EVER! i ended up calling code enforcement on them a couple of times, it helped a little.
i spent my whole time there with out hot water in the bathroom and a flea infestation in the backyard, neither issue he took care of until the last week i was there. but he always would refuse the flea problem. i also remember when my water heater broke, he told my roommate i complained too much because i found mold in the house and the water heater broke. i complained of these 2 issues in the same week and he said i was quote «demanding». i demanded the yard be taken care of, and he never did. the yard was cut a total of 3 times the entire time i was there from aug-​may. ps… we had BAMBOO!
i’m telling you no matter WHO shows you the house/​apt DON’T DO IT!!! there is only one matenence guy who does all the properties because CRAIG IS A SLUMLORD AND A HALF, so you won’t get shit fixed!
WORST EVER, HORRIBLE COMMUNICATION AND MANAGEMENT SKILLS!!!
CRAIG AND KATY OF AUSTIN INVESTMENTS ARE TOTAL DOUCHES!!!
save yourself now! don’t do it!
hope i could help,
Lauren