Austin Modern Dentistry and Orthodontics

I found them through my insurance website (A is near the top), and they were well reviewed so I gave them a shot. Prior to seeing them, I hadn’t been to the dentist in well over a decade and had some pretty serious issues. They were extremely friendly and gentle, and the whole experience was smooth and easy.
They explained my options very thoroughly, and I felt like I had several reasonable choices. Each option (including the pricey ones) was presented with both pros and cons, so I didn’t feel like I was being upsold or cajoled into getting treatment I didn’t need. Appointment availability was good, and there was little wait time.

My first visit was on 12-​29-​2015. The lady at the front was very polite and helpful. The girl who took x-​rays didn’t smile nor did she seem friendly. The dentist didn’t seem too friendly. She was digging in my gums with the sharp tool. She didn’t care that I was squirming and acting like she was hurting me. She didn’t care one bit. I went back the next day 12−30−15 to do a «DEEP CLEANING». Well, that didn’t go well either. I had to get injected with a needle into my gums to numb them, The dentist who did that was very aggressive. Not gentle at all. My upper back side of my jaw was in pain. I finally got back in there on ¼/​2016. They had two appointments that I could choose from which was 3pm and 4pm. I chose 4pm. The guy up front (very nice) needed to check with the dentist. He came back to the phone and told me that she would prefer me coming in at 3pm. I get there on time just to get seen 20 minutes later. The guy up front apologized. He said that the dentist was finishing up with someone. I went to the back and was explaining to her what was going on and she tried to make seem like it was my wisdom tooth because it has a beginning cavity on it (some of the same stuff I’ve read in a lot of these reviews). Then she said that it may even be from the injection. She also said that the injection could have been injected wrong (by her). She just seemed really nonchalant. I had to stop her right there and tell her AGAIN the purpose of my visit on this day. Needless to say, she prescribes me some hydrocodone.
The only good things I have to say about this place are that the smiling faces you see when you walk in are very nice and helpful. The young lady broke it down to me and explained everything I had questions about. She was really informative. Thank GOD for the front office staff. I had some other appoints schedule but I don’t think that I will be keeping those.

Wow! Some of these reviews :/​. Well I can’t speak for anyone else but I can speak about my personal experience here. I was referred by my mother who had a wonderful experience here. I know a lot of people are saying that this place will try and make you pay for unnecessary treatments. Well my mom had been to two dentists prior and was told that she had two cavities that needed to be taken care of as well as a crown that she would need. Well she came here and they told her that she did not have cavities and she most definitely did not need a crown! She was very happy with the customer service so I thought I’d give it a shot. I took advantage of the $ 59 special! I was very surprised and impressed with the customer service of this place. Before even going to the exam room I was able to sit down one on one with Dr. Mobley to discuss my concerns. She was very caring and reassuring. I did end up having to pay a little more for a rinse that they had to use, but I know it was very MUCH needed! I had not seen a dentist in two years, so no big deal. Also, upon looking at my X-​rays Dr. Mobley informed me I had 4 cavities. One of which needed to be taking care of ASAP since the decay was near my nerve. I start a 10 week training at a new position next week and will be unable to miss any days until February. With a lot of effort they were able to squeeze me in this week to take care of that one cavity! They worked with me on my payment. Everyone was extremely helpful. They do get pretty busy at times but the service didn’t lack because of it. I ended up having to go in again the same day they fixed my cavity for a bite adjustment and although Dr. Mobley was extremely busy I was still able to get seen and was in and out in 15 minutes. I was definitely a needy patient and they were able to meet all of my needs. So for that they get 5 stars! The only thing I will say is that it can get super cold in there! I will remember to take a sweater with me next time :)

I called to book an appointment with my Dentist and they told me they were crazy booked but if they booked me as a new patient I would be able to get in faster. (they failed to mention that my dentist was no longer working there). As I get to my appointment I walked passed a man smoking a cigarette in the back of the building and think «Not cool smoking next to a dental office». When I got to the front desk they told me my appointment was with a different Dentist. Not happy but needing to see the Dentist, I went along with it. I sat down and in walks Smoky Mcgee from out back, «he must be here to get his teeth checked out» I think. «I’ll bet the Dentist tells him that smoking is bad for his teeth and that he should stop… or at least not smoke before his exam». Then good Ol’ Smoky walked right passed me into the back without checking in. «Hmmm… That’s weird».
Yep, you guessed it, turns out Smoky Mcgee was my Dentist. He chomped some gum the entire time he was jabbing at my mouth and then tried to sell me on a crap load of stuff I didn’t need. Additionally, I gave them my updated insurance when I walked in and last week I got a letter from a collection agency stating that I owe them 100.00 for my exam. I NEVER RECEIVED A BILL, PHONE CALL OR E-​MAIL! Now I don’t even have the option of fighting it, I have to deal directly with collections. THIS PLACE SUCKS! I wish I could stand outside and tell everyone that goes here to run the other way.

I went here after having a filling fall out and having a crack in my back molar. They got me in super easy and fast, which was really nice. What wasn’t so nice was after the shortest exam ever and a fumbling dental assistant who had to repeatedly retake X-​rays and stab the inside of my mouth, the doctor came in to announce that my back molar needed to be pulled and I had a cavity that needed a root canal and crown.
After receiving this news, they promptly brought in the benefits coordinator who quoted me for over $ 2000 just to have the cavity taken care of. The tooth being pulled would have to be done elsewhere and at another time so lord knows what that cost would be. After quite a bit of pressuring to get me to commit to something almost immediately I told them I would be going to my family dentist in a few days to get a second opinion before committing to anything. After this announcement, they couldn’t get me out of the office fast enough.
I feel like this practice is preying on very vulnerable people who are taking whatever they say as the only choice. And I say this as someone who just came back from my family dentist who fixed my back molar without extraction and fixed my cavity WITHOUT the root canal and crown they claimed I so desperately needed.

This office was my default provider through a DHMO. I looked at reviews for places my insurance would cover, and thought this office sounded like one of the best, so I scheduled my intake appointment and a cleaning, which was easy.
The first visit (March 2015) was quick for all the X-​rays, cleaning, etc. The X-​ray tech and hygienist were friendly and explained most of what they were doing. The dentist said my teeth looked great and that I didn’t need anything done, not even the fluoride treatment many offices might try to up sell you on. I left feeling great.
The second visit (October 2015) was quicker than the first because no intake or X-​rays were needed. The hygienist did her work quickly and with care. The dentist was a different friendly woman, inspected my teeth (they looked good again), and left the fluoride decision up to me. I left happy a second time.
I take good care of my teeth, and these professionals recognize that. I don’t feel up sold or like they push any extra work. Scheduling three appointments (with reminder emails) has been easy. I have recommended this office to others, and will continue to.

We’ve been going to this Office for a few years now.
Pros — Joseph… Might be George (I’m terrible with names, sorry) is awesome! He took my x-​Rays as well as my 4 year old & cleaned my 4 yr olds teeth. He is genuine down to earth kind of guy that was super cool with my kid. (Smiles all around) Tonya — hygienist. Super friendly, amazing memory, fast at cleaning.
These two are the reason we will return.
Cons — I have never seen the same dentist nor has my child. The front desk employees seem to have a high turnover rate as well. It’s hit or miss. Front desk is either amazing or completely uninterested. Today was a hit. Great group — keep these guys.
See ya in 6 months!

Always friendly! The staff here are always pleasant and helpful. When I bring my daughter in they make her feel comfortable and ensure she has a positive experience. I also have never waited for more than. Couple minutes for any step in the process. I’ll be going here as long as I’m in Austin!

I found this place when searching frantically after a tootsie roll/​crowned tooth debacle, and don’t foresee myself going anywhere else anytime soon. The front office staff are nice, helpful and seem to genuinely care about the patients experience. They are the reason I won’t search for another dentist anytime soon. I’m taking away a star because on several occasions the contracted oral surgeon has been and hour (or more) late and resulted in two of my appointments being cancelled after I’d a already taken off work. Though, in all fairness, it seemed to be out of his control and the staff were always super apologetic and helpful.

I found them just doing a Google search, I trust the reviews. They were great. I have lock jaw caused by my wisdom teeth. They scheduled me immediately. The front desk was great with me. The hygienist was nice and friendly but also professional. The dentist explained the next steps very well, why he choice that procedure and scheduled the next steps for my wisdom teeth removal for the following days. They even said they would call a different office to see if they could do it today, but I choice to still with them. Overall great practice. Definitely recommend

Run. Run fast.
I haven’t had any cavities in over twenty years. I’m new in town and was looking for a dentist. At this office, they took some x-​rays and looked at my teeth for about 90 seconds and declared that I have 4 cavities and also my two baby teeth need to come out and have a bridge put in. I was shocked. The financial person came in to give me prices — it was all rather bizarre.
I went for a second opinion elsewhere. This dentist said that I have no cavities and that my baby teeth — which I’ve had all these years — are perfectly fine, show no mobility, that one day they’d come loose probably, but they are just fine now. He also said the cleaning I received was mediocre at best.
I was still a little nervous so I went to a third dentist. This dentist said the same thing as the second dentist, and he also looked this place up and that said at this sort of clinic, THE DENTISTS ARE PAID ON COMMISSION! And that there are all sort of incentives for calling for unnecessary work. He said it is a new model of dental clinics that are cropping up all over.
I’ll tell you what breaks my heart. This is a clinic for people with HMOs or people with no insurance — in other words: not wealthy people. These dentists are taking money from poor people, calling for more expensive treatment than is necessary, precious resources that these people cannot afford. It’s immoral, it’s disgusting, it is probably illegal.
Go to a real dentist. Not these unethical hacks.

This was my third visit and this place has been great. The work has been really good. Everyone I’ve come across has had a great attitude both friendly and helpful. Jennifer in particular has been very kind and helpful every time I’ve visited. Glad to have found a good dentist since I recently moved to Austin.

Usually dread going to the the dentist but Austin modern dentistry has completely changed that for me. The receptionist SARAH is always so sweet and welcoming and greets me as I come in. TONYA the hygienist is amazing, never in any discomfort during my cleanings and she remembers everything I talk to her about and my family even with 6 months in between appts! I recently had my WISDOM TEETH removed by DR COCKRELL and wow, zero pain or pain medication whatsoever was needed I was amazed because had heard complete horror stories from my friends about experiences with there oral surgeons. Long story short this is a wonderful place to be apart of and I highly recommend for any dentistry!

I just moved from Wisconsin to the Austin area and was badly in need of a dentist. My experience at Austin Modern Dentistry was great! I don’t really like going to the dentist I have a lot of anxiety but everyone was so great and very patient with me. Amanda helped me and made me feels so comfortable and Dr. Majors was so understanding and patient! I highly recommend this office to anyone in need of dental work. My teeth look great!!!

Dr Majors is very understanding and conscientious to explain everything as you go along. She’s totally flexible and patient with this of us that are wimps.
They always fit you in quickly and have a great friendly staff. Clean and modern facilities.

Dentistry is not fun. This place is professional and clean and it’s apparent the doctors treat you as they would a friend. They are empathetic. Again dentistry is not fun. It involves tears due to $$ usually or being overwhelmed. They take HMO, the doctor is an advocate for you! They will make a plan and take care of the major things first. Our family of 3 all go here now. The doctors prefer to use higher quality materials. Metal is SO bad as it expands and contracts. Costs less but in the long run costs more. I now have to have 2 root canals RE-​Done due to metal. So frustrating. Payment plans available. I am very comfortable with the hygienist, the doctors and billing staff.

Booked an appointment for a cleaning, they were able to get me in next day. The office was clean, people friendly, and there was not a long wait. I got a full panel of x-​rays, a cleaning, and a checkup in about an hour. The hygienist didn’t even hurt my mouth!
Solid dental office. Recommended.

Reason for visits– Dental Cleanings
The only encounter I’ve had with this dentist office are for cleanings, so my review is purely based on that. The receptionist there has always been really friendly and welcoming, however my last visit I had someone different that may be new? And she was not as warming as the other ladies.
Tonya is the hygienist there and she is amazing and ultra friendly and sweet! She’s gentle on the teeth and is really quick at cleaning!
I’ve only met once with a dentist and she left the office a while back so I dont have any insight on the dentists there.
Office is clean and staff are pretty friendly. Wait time for me every time is really small and it’s typically easy for me to get an appointment.

I’ve been going to this location for over a year now. The front desk staff is always very friendly. Tonya is my dental hygienist. She does a great job at explaining what she is doing which makes me feel empowered and smarter about my teeth. My first visit was very different than any other dentist appointments because she taught me so much about my teeth and gums. She is very easy to have a conversation with which is a huge plus!

I’m an orthodontics patient here, and I’m writing this review a little more than halfway into my two year treatment plan because there are a few things I wish I’d known when I signed up. One of those things is that they don’t keep an orthodontist at this orthodontists office. So while I’ve come in and not been seen for 20 minutes, I’ve also called in about being 20 minutes late and been told that my appointment would be rescheduled for three weeks later. Why? Because the orthodontist isn’t in the office again for another three weeks. Needless to say, this shakes your confidence a bit. Life happens. Just know going in that you can’t get off schedule here because 20 minutes could cost you a month of your time. Btw, No, i“m not regularly kept waiting 20 minutes.
Another thing I wish I’d understood was that this office is a chain. So I was sold on the place by and placed all my confidence in an orthodontist who left about a year into my treatment. Again, this is an issue of confidence and trust. I do like the new orthodontist, and he seems great so far, but I’ll update this review at the end of treatment on how it all goes.
One last thing I’ll mention is that as an adult I need more assurance that things are going as planned and what I can expect next than a kid might as far as treatment. I realize that what you do next depends on what happens just before, and you can’t predict that because everyone is different. I just feel like I tend to leave the office with only a hazy idea of what’s happening with my treatment. That might be part and parcel of ortho treatment, I’m not sure. I just prefer being informed.
I can say that the office staff is really nice. I am just used to smaller, more cozy general dentists. I realize that ortho is a different ball game, but I’d feel better about the whole experience if there was an ortho in the office more than once or twice a month and if I was with the same one for the entire course of treatment.
I will definitely update this review at the end of my treatment on how it all ended up going.