Austin Rent Way

It almost felt like they didn’t want repeat customers! We rented a bobcat to move some dirt around so naturally it got a little dirt stuck in the tires and because of this I was gouged for a $ 50 cleaning fee. Never have I ever been charged to clean machinery by any other yard in town. Worse yet they insisted my 2014 tundra 4×4 could not tow the 6k machine «you need a ford f250 or better» belched the grease covered yard attendant lol — my truck has a trailer tow rating of over 10k pounds and I am a very experienced contractor that would not risk my new truck by overloading it. I tow a 20′ trailer all day that we own and I even have a brake controller. Basically stay away from this low brow run down fail of a rental yard at all costs.

Sad to give Kevin even one star. Absolute horrible customer service!
I own a landscaping company and always rent equipment. Figured I’d try them out for a job down south, so I rent it for a day.
At 4 on my way to return it I had a blow out on 35, get out, nbd right? No. No spare with a rental trailer??? I don’t mind paying for the tire, but you don’t even have a damn spare on the trailers???
After a huge trip out of the way when I came back to get it later in the morning I pick it up and get pulled over for a railing out and expired trailer registration!!!
I told them do not bill my card for a second day, yet 7 days later Kevin hits my card for a second day. And I bought him a brand new tire!
I called and talked to him once, he said he’d look into it. I’ve called and left messages 5 times since and the coward won’t pick up the phone.
DO NOT GIVE KEVIN YOUR CC INFO!!!
He is a scammer!!!

I’ve rented many, many times from Austin Rent Way. It’s a shame that most people only review a non-​restaurant on Unilocal if they have a terrible experience.
Over the years I’ve rented Bobcats, trailers, forklifts and pallet jacks. Their prices are a little high and the equipment is sometimes not the newest (to say the least) but they:
1. Always have items in stock without needing a reservation.
2. Pretty helpful about loading equipment and explaining how to use it properly.
I needed to use their delivery service for a Bobcat this week. It is $ 85 delivered and picked up (not including tax). It isn’t the cheapest but my delivery was waaayyy outside their 20 mile delivery range and they did not up charge me. I am a loyal customer so I guess that helps.
I always call Austin Rent Way before calling similar business like Sunbelt because they seem to have better prices and customer service.

i have never written a negative review before but felt compelled to warn people about this company. Similar to the other reviews of this company i had a horrible experience. I rented a trailer, and had driven the trailer about 20 miles on the interstate when a tire blew out. I was driving next to a tractor –trailer at the time, and the trailer started fishtailing across the interstate. I managed to get the trailer under control without causing an accident, and went to a tire repair company. They pointed out that 3 of the 4 tires were bald to the point that the wire bead was showing through. I called Austin rent way, and they told me to take a picture of the tire, buy anew one and return the trailer. I met with the owner, showed him the bald tires and requested that he reimburse me for the bad tire. He refused, and pointed to the contract that stated I was responsible for the tire.
For safety reasons alone DO NOT RENT from these people. They are obviously not maintaining their equipment, and endangering renters and everyone else on the road.

I rented a plate compactor here yesterday. I got it home and had a friend from work come help me unload it. Cranked it up and the handle snaps within 5 seconds of having it running. This could be related to the fact that they use a bobcat to pick the compactors up by the handle to load then in vehicles. Whatever, I’ll sort of let that slide because they can’t predict when it’s going to break. the other problem was that the motor in the compactor ran like absolute crap. after it warmed up, it would just sloooooowly put put along. I know what you’re thinking and no, the choke was not on, I know how to run an engine. It ran so poorly that I was only able to get about ten minutes of work out of it in total and ended up hand tamping most of my patio. When I brought this to the attention of the desk person upon returning the equipment, he essentially just ignored me and I got to pay the $ 75 for a rental of non functioning equipment.
Stay away.

I rented a trailer from them over the weekend. Had no issue with the trailer, worked fine. They helped hook it up for me. The problem can after i returned the trailer. They kept charging my credit card. $ 422.88 in extra charges. I called and spoke with them and they said they had no record that it was returned. And there system says it was still out. I was told they’d look into it. I called the next day for an update. Was told it looks like the trailer was still out. I asked for a refund and was told he would have to find out what happened to the trailer. I haven’t heard anything in two weeks from Austin Rent Way. Started the process with the CC company to dispute the charges. Too big of a headache.