Bee Caves Pediatrics

I’ve been here many times and I’ve had good experiences here. Sure, there’s wait times and the doctors are quick but they do treat the problems and know how to talk to a child who is about to get pinched! good job

I don’t even know how to start this review because I am so mad! I recently went in for a well check for both kids (which is covered by insurance once a year). Later I received two separate bills for the well check. When I called to ask why, I was told it was also coded as a sick visit because during our well check I had question and concerns about puberty… WTF! That is a concern I should be allowed to discuss during a well check! Then for my other child (who has been diagnosed by them with ADHD) they charged me for just talking about is ADHD during his well check. This is insurance fraud, because neither of my children were sick during the visit. I don’t understand how they can run a practice this way. They also charge me 10 dollars to pick up a piece of paper prescription for ADHD medication. I have contacted other pediatricians who do not charge this fee. So after all of this I decided to switch doctors and now they are charging me $ 25 dollar per kid to transfer their medical records!!! Basically this place will nickel and dime you for everything!

I have been considering changing pediatricians due to several reasons recently, but after today’s experience we will be changing for sure. When I walked in today with my daughter for her 12 month check up I was told to just take a seat. I asked if I could check in and was again told to take a seat. I checked back at the desk 15 minutes later and was finally able to check in. Her appointment was scheduled for noon and at 12:30 I checked at the front desk to see how much longer I might be waiting. I was told not long. 15 minutes later we still had not been called back. I understand running 15 minutes behind, but 45 is a little long. Trying to keep a well toddler entertained for nearly an hour (we arrived a few minutes early) is next to impossible no matter how many snacks you have. Not a huge deal, but this experience in combination with the fact that I have never seen a doctor clean their hands before dealing with my child (there is no sink or hand sanitizer in the rooms… I guess you just have to trust they clean their hands) and not being happy with how my daughter’s urinary tract infection was handled a few months ago, we will be finishing a new pediatrician.

We waited over an hour for a scheduled appointment, the whole hour my sick infant was crying in pain. They sent in a nurse practitioner, not a doctor, to see my baby and the nurse spent about 3 minutes examining my daughter. She diagnosed an ear infection and prescribed antibiotics even though she said it was probably viral. Antibiotics only work on bacterial infections and don’t help with a virus. I gave my baby the antibiotics that were prescribed and she had an allergic reaction and got severe hives and needed to go to the ER.
I think the nurses here are poorly trained, do cookie cutter one size fits all treatments. The wait times for a scheduled appointment are unacceptable at this place.

Went in for a wellness visit and the doctor asked if there was any other concern or questions. I asked about my daughters lazy eye and the doctor handed me a business card for an eye doctor and changed the wellness visit to a sick visit. Which the sick visit is a charge. I have never had a doctor do this and was very upset. Someone was suppose to contact me about this but still have not received any calls. I agree with the other reviews about the rudeness of the office staff and the high turnover with doctors.
If you are looking for a doctor please keep looking don’t stop here…

What can I say? We have been patients there since 2002 I was recommended by a coworker whose kids were already well into their 20’s; We had the blessing to have Dr. David Ruiz as our pediatrician, then he retired when I had my second child He was so awesome, old fashion and cool and he spoke Spanish and was down to earth doc I wish he comes back. Now on my 4^th child and even thought we live in Pflugerville, we find the trip there worth it. I just wish they’d accept Medic Aid so I can recommend my clients at WIC. Great staff, love them!

Down, down, downhill. We have been coming here for 9 years now with two girls. High turnover, you see a different doctor sometimes three times a month. Recently our daughter caught whooping cough from a fellow choir mate. She passed it to our other daughter who went to Bee Caves a full month before properly being diagnosed. Full blown and they did not prescribe anything to our other daughter who now has it. Poor communications, improper training, and general patient mill of a place. Think twice before starting here it used to be great now I would not recommend to anyone

The level of care, customer service, and individual attention are unmatched. You are never rushed, always taken care of, and the doctors really care about your well being.
I loved my old doctor in Round Rock but always felt like cattle going through the chute. Not here. Bee Caves Pedi makes you feel like your child matters and that means the world.
The have an in-​house lab, do in-​house allergy testing, among other things. Go check them out, you’ll be glad you did.

Have been taking my son here since his first check up. Still going after nearly two years.

I’ve been coming for 3 years and about to switch. Sadly the front office staff is constantly rude. They charge $ 25 if you miss ppointment due to an ill child. Waits to see a doctor or nurse can run over 45 minutes.

We’ve been going to Bee Caves Pediatrics for several years now and I have nothing but good things to say about the doctors and the quality of care our children have received from Drs Norton, Ruiz and Grier; however, when you go to a pediatrician’s office, the few minutes you spend with the doctor only make up a small portion of your experience. The majority of your experience is comprised of dealing with the nursing and office staff. It’s here where Bee Caves Pediatrics is starting to fall so woefully short, that we are actively looking for another pediatrician because I just can’t deal with them anymore.
Our experiences with the office staff includes:
*rudeness (mainly on the phone)
*lost or not called in prescriptions (and total denial on their part, i.e. basically being told that you imagined a conversation in which you asked for prescription and they said one would be called in) – and no, showing them your phone history which clearly shows you two shared a conversation doesn’t count, apparently.
*an office policy that includes a surcharge for PICKING UP a prescription for Schedule 2 drugs (ADHD medication). This is not seeing a doctor. This is having an office staff member hand you a piece of paper. You will be charged for this. This may be a standard procedure in some offices, not just Bee Caves. It is still BS.
* getting a collections notice/“We’ll stop treating your child” notice for a $ 20 copay that is less than a month past due. (3 weeks) and oh by the way, is only past due because the office person failed to swipe your credit card correctly when you handed it to them (I have a paper receipt from them).
Just one of these things wouldn’t necessarily be a dealbreaker in and of itself. The combination of all of them and the growing collection of issues every time I visit is just getting to be too much. I am sad to have to leave the only doctors my kids have known since birth. I don’t feel like I have any other choice.

I am so happy with this office. I really like that they have Saturday hours. My kids enjoy all the doctors and my son is happy that there is a male doctor — Dr Grier. We feel lucky to have this office and have even been to their other location in Lakeway. Highly recommend.

I am thanking very much doctor who sees my daughter’s children when I go. These children can be noisy. They will always not sit still! Many times I tell them to stop jumping. I cannot think with all the jumping and running. The doctor laughs and makes us smile. My daughter says I ask too many questions. The doctor is happy and answers. Doctor says my many questions are good. I like doctor and am thanking doctor for answers.

We are very happy with this group. The doctors there, particularly Drs. Norton and Ruiz, are personable and thorough, and I love the nurses. They are totally patient and understanding — good with my special needs kid when he’s fighting off the swab for a strep test. Their onsite testing is quick and easy. We go to both of their locations and are happy to have a choice. My kids are always happy to go to either office. I highly recommend this practice.

I cannot express how happy I am with Bee Caves Pediatrics. Dr. Norton is a wonderful doctor, very knowledgeable and personable. My daughter loves to go to see her and always feels at ease. I have recommended BCP to many friends who are thankful that I referred them. We just recently had another baby and Dr. Norton has been extremely accessible in answering all of my questions. 5 stars!

We still use Dr. Norton and are very happy with her. We now have a second son and she has been just as great with him as she is with our first. We have had to see other doctors there a few times in the last few months and they are all great. Love this place!

We’ve used Dr. Garcia for years now and at both the 360 location and now Lakeway (yeah!!) we’ve never waited for more than 5 minutes. The nurses are perfect at their jobs and you can tell Dr. Garcia was born to work with children. My kids BEG to go see the doctor and although I rarely take them (another yeah!!) if ever we have reason they get so excited to go see Dr. G. I’d HIGHLY recommend this practice to anyone looking for a pediatrician in a clean, loving environment with easy parking and little to no wait time.

I took my 3 year old here on a recommendation from a friend. He had flu like symptoms and I was looking for a Dr. closer to my house. We got right in and the Dr. that saw us was lovely. I thought we had found a great new pediatrician… until we went to check out.
We have Blue Cross Blue Shield PPO plan. At our normal Dr. we would pay a $ 25 co-​pay and be billed for the reminder after they submitted the claim to see what was covered and allowable. Not here! They made me pay $ 350 on the spot for the visit and strep throat test. (i knew already this was way too high). I let the lady know that we always pay a $ 25 co-​pay and I would pay the rest after they billed me, but she said that was not their policy. I paid.
Month later I get the claim from BCBS showing they allowed $ 200 for the visit. I then had to call and explain to the billing people and fax over the EOB. Had to follow up for over 2 months to get a $ 150 check from them.
Way too expensive, and a huge waste of my time!
FYI– we know go to Dr. Adeni at Lakeway Pediatrics. She is awesome! We can get in easy and she is no nonsense Dr. If you call in after hours she is the one to call you back and doesn’t charge you for the call! Also, they don’t even make me pay the $ 25 co-​pay at the visit. Their receptionist told me they bill BCBS first then send me a bill after they see what is covered and allowable.

Dr. Norton is great, and when she was out, Dr. Ruiz did a great job in her absence. Dr. Norton is a great listener, and is open to alternative vaccination schedules and as little intervention as a parent is comfortable with. We are happy with the Bee Caves Pediatrics practice and would recommend them.

I still love Dr. Norton. I wish she had her own practice though. Bee Caves flu shot clinic left me feeling completely SCAMMED out of $ 90 (for two children). They are getting to the point of being so busy that I can never get an appointment.