Bridgehollow-Point South Apartments

I love living here! The staff is great, Allie actually called me yesterday to see if there was any maintenance issues I needed help with. Who does that?

Lived here for couple of months already. I would definitely recommend moving into Pointe South; it is way more kept up with than Bridge Hollow. I had rats, bugs (a ton of tiny roaches) and various roof leaks in my previous apartment living at Bridge Hollow and after months of complaints they moved me over to Point South and have had no problems. They really need to get their rat situation under control at Bridge Hollow. I overheard another resident speak about a rat problem in her Bridge Hollow apartment while in the office one day.
On a lighter note, staff is very friendly – the maintenance men go above and beyond for you if you treat them with respect. The office staff is very kind, too. Marc tries his hardest to make sure you’re happy! The only downside with staffing is the property manager, Susy, who never once replied to my countless emails or called me back during the whole rodent ordeal. She does not care about her residents and did not take ownership of her property. It seemed very unprofessional and negligent. It’s unfortunate because the rest of the staff is very friendly and always willing to help.
Overall, Pointe South is a decent apartment in a great neighborhood. Lots of families live here so it feels safe and its so close to Downtown. Austin is getting very pricey for housing so considering that Pointe South isn’t too bad at all.

After living here for 7 months, the status quo has leveled out. The office hasn’t bothered me with silly demands, and I leave them alone as much as possible.
The rent is cheap comparable to Austin. The maintenance is finally being done in a timely order. And correctly i may add.
My biggest pet peeve is still their laundry. They actually had a «upgrade» from coins to credit card this week. However, they didn’t update the actual machines and 2 of the 4 washers already have out of order signs on them. They’ve been out of order for months. PLEASE JUST PUT IN NEW MACHINES AND STOP SENDING THE MINIMAL WAGE REPAIRMAN WITH A STICK OF GUM AND WD 40. It didn’t work the first 40 times, it’s not going to work next time. (This is in reference to the tiny laundry facility tucked in the back, 1902, that they don’t show you during the official tour.) But I guess paying 30% less rent then luxury apartments means driving over to Spin City to see to all of my laundry needs.
In the end, you get what you’re paying for. This is a quality apartment in the cheap end of downtown, but it still is Riverside and I did have my locked bicycle stolen a couple months back. I now have to keep my new bike inside the apartment
Would I recommend it? Yes, if you’re looking for a cheap place close to downtown. But don’t expect luxury, or a good paint job ;)

Well I’ve lived here for going on three years and I’ve never had a major problem here. Never had a problem with maintenance getting done, or issues getting fixed. There was one time when I thought I payed rent online but then found out it didn’t go through or something but it was eventually resolved. I will say that the online rent payment system doesn’t work too well. It glitches a lot, I just pay by check just to make sure nowadays. Haven’t ever had an insect or rodent problem in my old apartment or new one.
The first year I moved into a 2 BR 2 BA but ended up not being able to keep the roommate I had, luckily it was a just a friend and they weren’t even on the lease & I was perfectly capable of paying for the place my self. Actually I’ve come to find out I prefer living alone now, but that’s a totally different story. After my first lease was up I downgraded to a 2BR 1BA and management was very flexible with finding the right apartment I needed since I didn’t need two bathrooms but still wanted a 2 bedroom so that I could convert the other into an office. They found one with all the specifications I needed. I renewed by lease here and they gave me a really good deal on the rent. It only went up $ 9 and I already didn’t have any issues in the apartment so I preleased for 2016.
The parking is so so, in my old apartment which was closer to the main gate, sucked very badly. I could never find a parking space and it was irritating as hell. When I got to my new apartment however, it was tucked away in the back so I didn’t have any through traffic and never have had a problem with finding a spot in front of my apartment. If you do move here make sure its in a tucked away building towards the back otherwise your gonna have problems with finding a spot after 5pm. The main gate also is not an exit, I’ve always seen people trying to exit through it only to watch the gate do absolutely nothing. I just brush them off as «newbs», when I see this. I did it the first week I moved here back in 2013, but never after I learned.
They upgraded all my appliances in my new apartment to black stainless steel and fixed the washer and dryers to only accept credit cards which made it sooo much easier to do laundry. Before back in 2013 the machines would always mess up by not drying and/​or washing thoroughly and I eventually just gave up on them and did laundry down the street at Spin City. This past couple months however they got new machines and they were so much better than the old ones. This was definitely a plus to me, since I live right next to the laundry facility.
Lastly, the wooden fence towards the west side of Point South facing Oltorf always has people jumping it. Now I get that its annoying when you want to walk to the store and have to go all the way to the front just to get there. If there was a gate their it would be much more accessible to Oltorf but thats more or less a «being lazy», thing that most people correct by jumping the damn fence rather than walking to the front. I’ve never had problems with my neighbors or with anyone here so I’m happy with my stay. Cheaper than those places that charge $ 1200 + just for a 1 bedroom and less square footage. Those types of places are right down the street. I definitely am not going to be paying more for less at these so called «luxury apartments».

A warning to anyone thinking of moving here:
Over a month ago, my roommate dropped off veterinary paperwork for the dog he adopted in person to the leasing office, as well as a check for the additional pet deposit.
Several weeks later, the leasing office contacted us about an outstanding balance due on our account. Turns out they lost the pet deposit check. My roommate then dropped a personal check off via the night drop slot to cover the pet deposit — they lost that, too. Then, they applied our rent payment to cover the pet deposit, charged us a late fee on our rent which they refused to waive, and my roommate made another payment online to cover all their b.s. fees and the remaining balance due.
Today I get home to find an unauthorized pet warning letter with a demand to remove the dog within 24 hours, and reference to additional fees.
I have never in my entire life lived in a place with such a terrible management company. If you’re thinking of moving here, do yourself a favor and don’t. The money you save on rent is not worth the aggravation of dealing with this management company.

My 2 roommates and I are currently living in a 2 bed/​2 bath apartment at the Point South/​Bridge Hollow Apartments.
When we first moved our thermostat was broken. It was in August when Texas is 90+ degrees. Our apartment read 62 degrees and it felt like 80. When they checked our place they said «the temperature says 62 and it is set at 62, the thermostat is not broken». Anybody that would walk in (except the office and maintenance of course) would say otherwise. Luckily we got an Austin Electric rep to come out and replace the thermostat without having the office contact them. At first Austin Electric said they couldn’t come out until the complex contacted them but after explaining our office issue, they did. Sure enough, Austin Electric said it was broken.
A month later we realized our disposal wouldn’t work and our sink kept clogging even without putting solids down the drain. We said we needed a new disposal, but all they did was snake the drain. After the fourth+ time that they came out to do it, they finally replaced the disposal. This problem took up to 3 months.
Two months ago we started having a rat problem. It has pooped in every room, we find new poops every day, has eaten and scratched through furniture, food, walls, rugs, bags, etc. All they have done is put traps but nothing has helped. Only until a month after it began did they get a professional company (ABC pest control) to come out. We haven’t been compensated and they haven’t offered a permanent solution to the problem. We are still dealing with the issue. There is little to no correspondence on their part, we have had to track them down, make all initial phone calls and emails in order to proceed with the problem.
Besides these problems the neighborhood is not very safe. Overall I do not feel safe, and the apartment complex does not help with basic housing concerns. It isn’t worth saving $ 100 a month living here versus other apartments where you will feel safe and know your rent is going towards a facility where your problems/​concerns will be solved.

I’ve enjoyed my stay here so far. It’s very quiet which I love and I like the fact that I hardly hear the neighbors especially ones on the 2^nd floor. I love that they actually maintain the yard very well and that it’s a gated community. The floorplans are spacious.
Another thing I like and appreciate is the fact that the office called me to make sure if any maintenance that was done was all in order and if I needed anything else fixed. Other apartments I’ve stayed in never did that so that’s a plus.
Theres a very nice pool and a volleyball sand court if your into that. I’ll only give a 4 star for now, I’ve still got a while to go so I’ll see what happens later on in the year and review it again.

Be smart and pay extra to live somewhere else. My lease just ended a month ago after being there for two years. What a waste. The only convenience in the area is the closeness to downtown. Other than that, DON“T MOVE HERE.
The front office acts like they are nice and willing to help but all they really do is bend you over without a meal even. They also inform you that half of the $ 400 pet deposit is refundable upon move. IT IS NOT, and they use it towards the final balance, which is guaranteed to be astronomical. They boast a «quiet and safe» community… NOT! Get used to ghetto people using the pool, jumping the fences and rummaging through your garbage. It’s also sooooo loud from the surrounding apartments. The website is an apple rotting from the inside; looks visually nice until you take a bite and your mouth is full of worms. STAY AWAY!
When we moved out, the apartment was spotless. It looked better than it did when we moved in. I even went the extra mile and patched the nail holes in the walls and painted them. Let me tell you, I’m glad I didn’t get charged for more repairs but they really screw you over with the costs of cleaning (I vacuumed TWICE the day I moved out and was still charged for vacuuming). If you make the foolish decision to move here, walk through the apartment repeatedly and look extra hard for ANY flaw upon move in. They will charge you up the ass for anything. It’s bull shit. The kitchen countertops are really terrible, the appliances are old and I had a problem with my AC leaking every few months that ended up ruining my wedding dress. There’s also zero lighting so we had a ton of lamps around. I could go on and on about the lack of professionalism, shitty apartments, etc. What everyone else is saying is correct, basically. Make the right choice and stay away from Zavala Management!

Do yourself a favor and stay away from here. I had a better time at Forest Hills, even with the roach infestation.
There is very low security. The only time I ever came in contact with a security guard here was a time in which I was questioned for being out at 3 AM with no jacket during the winter while I was crying my eyes out. Obviously, I was more of a threat than the people climbing the fence across the way? Makes sense.
The walls are paper thin and you can hear everything. I felt AWFUL for my poor upstairs neighbor who continued to send in noise complaints on my roommate and my guitar playing. We don’t have an amp and we are hardly learning, therefore it wasn’t that loud to begin with.
Also, they try to charge you for things that make no sense. Our drip pans were NOT missing from the stove, I know this because I was the one who cleaned the kitchen, and the vanity lights that were out have been out since we turned in the 48-​hour sheet upon move in. They are extremely disorganized and seem to only care about what they look like on paper.
And to top it all off, every time we sent in a maintenance report, it would take days for them to come fix it, and almost EVERY time, they walked in without even knocking. Which twice resulted in us being exposed in a very naked way to people we’ve never met.
Be warned: If you do choose to live here, get two disposable cameras. One for the day you move in, and be sure to document every square inch of this horrendous place and one for the day you move out, because otherwise you can’t tell them they’re lying by charging a shitload of money.

Worst apartments I’ve ever lived in & being a veteran I’ve lived a lot of places. I signed the lease before I moved here because their website had great pictures. Little did I know the neighborhood I’d be moving in to.
At first glance the area doesn’t seem too bad. Driving by the apartments from the outside you would think these are pretty decent looking apartments with a nice community. Well take a look around you and what do you see? Run down apartments all over the neighboring streets in a run down area populated with run down people.
—The very first week I moved in to these apartments from Washington state I had a 400 dollar package stolen from my front door.
—Half of the time I go in to the laundry room all of the drier doors are open as if someone had been rummaging through peoples laundry. One time my roommate was doing his laundry and noticed the same thing (all the drier doors open) and while he was changing loads some crackhead walked in and became startled and promptly turned back around after asking him for the time.
—I’ve seen people hopping over the fence and walking in between the fence and cars looking inside of cars. After yelling at them asking what they were doing they quickly jumped back over the fence.
—My roommate’s driver side window on his truck was chipped recently with what looks like the indention of a phillips screwdriver.
—There’s been two instances where I’ve heard gunshots inside of these apartments. Being a former Marine I am very familiar with what a gunshot sounds like.
—Just today my dirtbike was stolen from the parking lot. It was chained and locked and someone took bolt cutters to the lock last night and jetted off with it.
Since I’ve moved here I’ve asked management to do something about the security of this place SEVERAL times. I’ve suggested increasing security patrols or installing cameras. They just tell me they’ll bring it up to their management. Nothing is ever done.
So if you want your shit stolen… Move here.

terrible place to live

The apartment manager said that they would not do anything to compensate me for my time or the situation they put me in overnight dealing with this terrible situation that they let happen.
She said if I had a complaint I could contact their management company, Zavala management. But the contact number is the apartment complex and the address is also this complex. So, there is no where to go and no one to talk to about this on an escalated level. All checks and balances are off and there is no accountability for their actions. That is a terrifying set up to live under. People looking to rent at this complex, please beware that this is what you’re up against.

I was pretty happy there, though my car was broken into twice. The management was pretty friendly. This changes when i moved out, and they added really high charges for cleaning, although they said the place was fine on the walk through. I wish i could say better things about them, but I’m feeling kinda like I was scammed. If you do move in there and move out, be sure to take photos of what you cleaned and get them to sign something. Otherwise it is your word against theirs.

This place is ghetto. Seriously. I mean, the rent is hella cheap, but that’s only because they skimp everywhere else.
There was a really bad roach problem (I can not STAND roaches!) and even though they would come every once in a while to spray (after I badgered them nonstop for a week) it really didn’t seem to help… if anything it was actually encouraging the roaches to come.
Whenever it rained out front door would swell and we wouldn’t be able to get out of the apartment. I would go down to the front office but they never seemed to care and it certainly never got fixed. God forbid I be outside when it rained… I wouldn’t be able to get in and would have to spend the night at a friends house.
The neighborhood is real shady and we once saw someones car getting broken into in the parking lot behind us (it was in a different apartment complex, but still).
The bills utilities are divided up amongst everyone, which didn’t see very fair to me because I shared a 2 bedroom apartment with a roommate and our next door neighbor had 7 people living in her 2 bedroom place… why am I paying all this money for water I’m not even using?
I would definitely do some shopping around before coming here. I mean, at least it’s close to ACC but know what you’re getting into before you sign that lease.

The Manager of Point South Apartments is an evil, money hungry snake! My car broke down in the process of moving and I arrived to the offices of Point South at 1:30 pm to return my keys. I was there with my two toddlers pleading with the woman trying to explain my situation and my desperation, but the manager could care less. She looked at me and told me that i would be fined for not returning my key before noon as the lease states. i pleaded with her and told her how i was moved out the day before and that the situation was out of my hands but it did not matter to her. $ 150 dollars for being an hour and a half late. My money and that hour and a half would have been better spent on a hooker on 12^th and Chicon than on Point South. I doubt that they are going to use my money for good. The entire time i lived there, my refrigerator did not work i called maintenance down and they «fixed it» but still all of my food went moldy within a few days of purchase. The toilet in my bathroom had a slow leak making the bathroom stink of urine no matter how well or often it was cleaned. Their policies are outrageous. The apartments are ghetto and outdated.
My cabinets fell apart. The doors to my closet would not stay on. The AC did not work. The Dishwasher did not work. Often i had to run double or triple loads to get my dishes clean to wash them by hand BEFORE putting them in. They stole my screen and charged me for it. My car was egged in the parking lot. It was noisy all the time. The neighbor who lived right by my bedroom window could be heard beating his wife and kids at all hours of the night, got the police called on him, ran around with knives threatening to kill the other residents.
The staff is not helpful. They will smile for you when you sign the lease then stab you in the back when you need anything or are ready to move out.
A few months after leaving the apartment, I get a $ 900 bill for «damages» Yes $ 900 because I did not vacuum the carpet before leaving, because the ceiling fans were «dusty» and because they stole my outdoor light and then wanted me to pay for it.
Do not sign a lease with Point South– it is equivalent to signing over your soul to the devil

I mostly had a decent experience living for one year in these apartments. The management was always quite responsive in addressing any issue I had. For example, when I first moved in, there were roaches, but management was pretty aggressive and proactive in taking care of the problem. They told me right away they were aware, and had sprayed, and would continue to spray weekly. Still, it was a bit of a rude shock when I first moved in — to find this was a problem. I’ve since moved away and haven’t experienced one bug. The place was really quiet. And I enjoyed having an apartment that faced a well maintained and attractive courtyard area. It definitely wasn’t a very social building, as I never really met or talked to ONE neighbor. People kept to themselves, which was a plus or a minus depending on how you look at it. The biggest issue for me was that my apartment was EXTREMELY dark. I highly recommend that you know the EXACT apartment you will be renting, and spend some time in there during the day to see how much sunlight it gets. Mine literally got ZERO natural light. It was a cave. I had no idea how wearing and depressing this eventually becomes. This is really the primary reason I moved away. The one bedroom apartments have a nice layout and I felt it was reasonably priced for what I got.

I moved in here the summer of 1999 because it was cheap and I knew a group of girls from UT that lived here and always had fun parties. Those seemed like good enough reasons for me. I never felt unsafe walking from the bus stop to their apartment, it was gated, and the ride to and from UT was pretty fast on the shuttle or city bus.
My big mistake was that I should have actually talked to them about living in the complex before signing the lease. Soon after signing, I spoke with one of the girls and I can’t remember what all she told me to watch out for specifically, but I immediately regretted my decision to move into Point South.
I moved into one of the loft-​style apartments. The one they showed me on my initial tour was very well maintained and in a nice area. The one I ended up renting had cracks along the walls and the foundation was so bad the door sometimes would not lock. Several times I came home and the door bolt was so stuck in the lock my key would break off. The door frame had shifted or expanded and there was absolutely no way to budge the lock open. I filled out maintenance requests on this problem constantly and (of course) maintenance could do nothing about the problem. As I lay every night on my bed that year, I’d watch as the roof slowly sank closer and closer. I don’t know if it was a trick of the eye, but it honestly seemed to sway lower and lower each night.
Another big problem I had here was sugar ants living in my bathroom, but, strangely enough, not in the kitchen. I remember watching them crawl up the bath wall as I showered, wondering where they were all headed to. The management had the apartments sprayed about once a month, if I am remembering correctly, but they never went away.
The last problem I had was that the place bred an air of «who gives a shit». Your neighbors are having a party on a Sunday night so you kindly tell them to knock it off because you need to wake up at 6:00 in the morning to go to school and work and as he’s turning up the volume on his stereo your neighbor replies, «Who gives a shit?». You tell one of the management monkeys hanging around the office that it’s unacceptable that your door wouldn’t lock or that your AC is down again and the look in her eyes says, «Who gives a shit?». You see your neighbor passed out every night drunk on the sidewalk with his front door open and a thought passes through your head, «Who gives a shit?». Maybe that’s why I don’t give a shit about Point South. It was really the most depressing place I’ve ever lived.