Elevation Apartments

I have lived here at the Elevation Appartments since Sept 2015, I’m lucky to have found the place, treated with respect and have had no problems thanks to Daniela, Mayra, Christin, and Manager Amy. Hats off to a great team… Max

Daniela made my life very easy when trying to lease here! She remembers me every time I walk in there! Very refreshing to have an office staff that actually seems to carr

I have been living here since December 2015 and all of my requests have been handled in a professional and timely manner. I am renting a renovated apartment and it is great. The complex is older but they are making a lot of changes and upgrades. I deal mostly with Daniela in the office if I have any requests and she has always been nothing but professional. Daniela is a great!!!

I work with the staff at Elevation all the time. They are very friendly and helpful. You can tell they are doing their best all the time.

First of all, the user named Slade, that posted a review, is the Regional Manager for this property. He doesn’t even live in Austin.
I have lived at Elevation for a year now. Throughout the year, I have been in shock at how poor this apartment complex is. I have lived in a lot of places during my college years and a few places when I first moved to Austin and this is by far the worst.
We went 3 months this Winter without heat. My roommate had to stay in a hotel and I had to use the oven and shower for warmth for the months of Dec, Jan, and Feb.
The AC was out for 3 weeks in July.
The roaches are unbelievable.
I found a used needle on the ground the other day.
The dumpsters are over flowing with trash.
My mailbox lock was broken for over 2 months.
The water is turned off at least 3 – 5 times a month
They do not update your rent leger and then charge you for late fees
The office does not get back to you when you have any issues
There is a huge list of issues that I’ve had with them but do yourself a favor and look elsewhere.

I’ve lived here almost two years. I’ve had numerous issues in the past, both with maintenance and management. The past several months have been much better. I think it’s due to a much better staff. The new manager, Amy, and leasing consultant, Daniela, are fantastic! The property is being managed and maintained in a much better fashion. Last summer, if I had been asked to renew my lease, I would have promptly refused. But, just last month I did. Repairs are being handled promptly, and I have much more confidence living here now.

Management just recently changed the staff. The new manager is friendly and seems to be on top of what’s going on. Work orders are being handled in a timely manner. If it takes a little longer, management at least follows up to tell me why. The property is in a great location and close to just about anything.

Overall the recent changes at the property, have been great. The view from my patio is amazing. My issues have been resolved timely and everyone is so helpful in the office. The location is east Riverside, so convenient. I love the granite and size of my apartment. Good value for the money.

Do not move here.
Truly incompetent office and maintenance staff. Response times to maintenance requests are days or weeks — or in my case, MONTHS. During my stay there have been four property managers, so for any ongoing issue I’ve had to explain it more than once. The communication in this office is nonexistent.
I’ve lived here for 18 months (since Jan ’14) and haven’t swam in the pool ONCE. It was only filled for the first time earlier this year, but it isn’t open. There’s a sign up that says the pool has been closed by the City of Austin Sanitary department… gross. Don’t know if I’d swim in it anyway.
Throughout my 18 month stay the water continues to be shut off for hours during the day for repairs. This has happened since I moved in and has showed no signs of slowing down. Luckily I’m at work during these times (typically 10:00am-4:00pm — yep, 6 hours of NO water) but if you work at home or nights or are staying at home raising a family, DO NOT move here. And somehow through all of these repairs my water bill is consistently ~$ 80/​month. Ridiculous!
Laundry facilities are functional but subpar. You use your actual debit/​credit card to pay for their use (no coins) and there is an error that comes up constantly «bad pull». There is constantly standing water in the laundry room so it smells pretty gross in there too. Not to mention the mosquitos that feast on you when you’re in there…
The «gym» is a joke, but there are functioning machines (i.e. treadmill, elliptical).
A lot of people who live here do not care about the grounds so there is a lot of garbage and beer cans lying around. I also have some nice (sarcasm) graffiti to look at every day that says, «Mexican people suck 8==D». No joke. I’ll put a picture up.
COCKROACHES. THEY’RE EVERYWHERE AND THEY’RE NOT GOING AWAY NO MATTER HOW CLEAN YOU ARE. Trust me! These apartments are 100% infested. I’ve attached pictures of what I’m talking about. It’s not just just a few of them. I’m not being dramatic.
I broke my lease successfully and have never felt more relieved. More than ready to get out of this complex and neighborhood.

*Good job getting the office staff to post fake 5 star reviews to try and help the rating. What an honest, upstanding business.
I had hoped that after spending the last month of my lease without a functioning refrigerator (not an urgent or memorable issue according to the office. Same with a heater during December, in case you were wondering), I would be done with this hell hole.
It has now been 6 months since I moved out. In that time I’ve called three times and gone by the office at least two times a week since the beginning of the year attempting to get my deposit back. I have dealt with four different managers, a rotating cast of office staff who don’t understand the concept of taking messages/​making appointments and cannot make telephone calls, and a consistently useless «assistant manager.» Considering my original check was «lost» and input into the system incorrectly upon my move in so I was only getting a fraction of the original amount, you would think it would be a relatively painless process to get it fixed. Not at the Elevation! And don’t worry, the main office staff in Dallas can’t seem to figure out how a telephone works either.
Seriously, save yourself the trauma and keep driving past the horrendously tacky inflatable animals trying to con you into living there.

ATTENTION! Slade W, the most recent «reviewer» is the regional manager of Presidium and we have actually met and spoken twice. What a bogus review…
Thinking of moving here? Don’t. I dread coming «home» so much that sometimes it makes me want to cry out of frustration. Here’s why…
My roommate and I moved in on November 1^st 2014 enticed by the convenient location and great price. But we quickly learned that you get what you pay for. Since Day 1 it’s been a total disaster. We have put in work orders for numerous issues and it has taken MONTHS for simple requests like connecting our dishwasher to be addressed. Sometimes, they’re completely ignored. Some of the issues include the following (Trust me, you’ll want to read through all of this):
1) Both bathroom’s linen closets are painted shut! Fine, not the biggest issue, but still an inconvenience and is a representation of how lazy and half assed everything is done around here.
2) Poor electrical wiring throughout the house. Lights don’t turn on, and others actually don’t turn OFF.
3) The lining in both bath tubs are peeling because of the shoddy job that was done to re-​surface it.
4) The entrance and exit gates are open 99% of the time because they are constantly broken. Pretty pointless.
5) Property is littered with beer bottles and cans, and trash. Lots and lots of trash. I found a garbage bag thrown over a car port next to the maintenance workshed where it stayed for over 2 weeks! I don’t understand how anyone can be so filthy and treat where they live with such carelessness.
But hands down, the worst thing…
7) RODENTS AND FLYING BUGS!!! Rodents have chewed through the boxes in our pantry, eaten our food and left droppings everywhere. We’re still waiting on maintenance to seal the open areas where the rodents are coming in. There’s also a plague of tiny flying bugs very similar to fruit flies. We absolutely do not leave any food or fruit laying out, take out the trash regularly, and are very clean people, so this should not be happening. The little bugs have even managed to make it into our refrigerator and we’re no longer able to store food anywhere in our home. Now they’ve made their way into my bedroom (also impeccably clean). How disgusting to be laying in bed, having to swat them away from my face and arms all the time. Elevation Apartments charges us a fee every month to cover any pest control costs, but we have yet to see where that money is going towards.
8) UPDATE 8÷10÷15: I came home on Wed afternoon, 4÷22÷15, and found that my tub had been dismantled. There was zero notice that maintenance would be coming into our apartment and they did not leave a note informing me of what repair was being done. Completely confused, as I did not put in a work order for any bathroom repairs (other than the lining mentioned in point 3), it took the office 2 full days to figure out and update me on what was happening. Apparently, there was a leak and their bright solution was to destroy my tub and leave it half assembled, just enough to where I can use it. With this company’s ethics, I will not be surprised in the least if they try to take that out of my deposit.
On top of all of this, when we signed our contract, the incentive included a $ 400 VISA gift card that we have still not received. Both my roommate and I have called on a fairly regular basis about when we can expect to receive the card. They keep giving us excuses– «Oh, it’ll be here in two weeks… Presidium is sending it in the mail… Presidium is hand-​delivering it… We’re distributing them in batches… etc, etc.» We’re actually more than halfway through our lease and no $ 400 VISA has materialized.
Good luck getting a hold of anyone in the office. They never answer and screen the calls. New staff, old staff, whatever. They’ve all been incompetent and have a knack for lying to their residents.

Don’t get a flat tire here either. Because my car was sitting for three days ‘THREE DAYS’ on a flat because I work all the time and haven’t had time to fix, it got towed. Everything up to date, but it had a slow leak on the tire and heaven forbid they have anything that looks broke down be seen because they have all new cars in the office and have no idea about struggle. My car got broke into twice ‘TWICE’ and the person stole the faceplate off my radio. It’s a 91 Corolla, you should know I don’t have that much money.
So the apartments towed it. Everything for my job was in that car and now I have to cough up 2-​$ 300 because I had a flat. F@ck this place and f@ck these people who run it. As soon as my lease is up I’m out.

Do yourself a favor and DO NOT LIVE HERE!
The bottom is my review I wrote after 2 months of living in the complex. While I was there many things went wrong with the building. It was an absolute nightmare and the people in the office were unwilling to do anything about it. I cannot even count how many mainetence request I made about my air conditioning leaking from are ceiling onto the floor in the hallway to my bedroom. At first it leaked a little bit, enough to fill up a pint glass. By the time I moved out it had began to leak so much that it was filling up a huge mixing bowl twice a day. I would look online at the mainetence request and it would say it had been taken care (to ALL 5 different requests for specifically it) of even though no one had ever came. I would go to the office and they said they would send someone to my apartment within an hour each time and no one ever bothered to show up. So unprofessional. Also, my roommate and I lived on the second story and for over 6 months the light in the stairwell was out, you literally were not able to see a thing at night half way up the stairs let alone when you got to your door and tried to put the key in. My roommate actually ended up falling down the stairs because of the lack of visibility. When I ask the office when this would be fixed the horrible woman in the office said the lightbulbs were being sent that next week, yet 4 months went by after this without anything being fixed. Oy vey I could have ran that place better better by myself than any of the people working in that office put together. My advice, do not waste your time or money here.
«When I read all of these reviews I wondered to myself if their apartments had been renovated yet or not because I have had no issues what so ever with this complex. It is like heaven compared to the student living apartments I lived in last year on riverside. I will agree that the people in the office are not the brightest staff ever but they are helpful and quite nice. I have had no bug problems what so ever, which is surprising seeing as that our main air filter has still not been come to be fixed and we requested maintenance the day we moved it which was august 1^st and it is now almost 2 months later. Not a huge issue though, we have tried to put it up several times ourself but the screw itself is messed up and needs to be replaced if they ever come fix it at all. Driving through the complex you will see at least 5 people outside their apartments talking on their cell phones (I think it’s a Mexican thing) at anytime of the day and occasionally men riding around on golf carts that work for the complex. Keep in mind, all of the men on the golf carts are complete douche bags. They fly all around the complex not looking at all where they turn and then park in the last parking spot available next to your building. When we moved in we were told the pool was just waiting on the city to come be inspected and should be finished by the end of the summer but last week I was awoken to jackhammers plowing out the whole pool, not sure what the deal is with that but I honestly don’t care about the pool and like to go to the Greenbelt anyways. As for the inside of the apartment, I love how big our living room is and out kitchen is small but not horrible because of the open bar facing into the living room. I can tell they were rushed in renovating all of the apartments in time though because the paint job on the cabinets are horrible and you can tell where the paint was too heavy and began to drip down in streams of paint. Also, the granite is not cut straight, I don’t think a normal person would even notice that but I am quite picky. When you move in you should check the top of the cabinets in your kitchen because there with be tons and tons of paint chips, dust, and other debris on top that you will need to vacuum up unless you want to breath that in. We decided to go with the bigger 2 bedroom floor plan so we have the walk in closets which I love; they are spacious and shelved on top for other things you might want to put in there. If you live on the second or third floor the bigger bedroom in the 2 bedroom will have a small balcony as well as the one in your living room. This is not shown when they gave give you the tour so that was a nice little surprise. I will complain that the bathroom in the bedroom is tiny but tolerable. I just love the bathroom sinks though. All in all this complex is not the best yet it is not the worst either. I will give them a little credit on their flaws because they are just getting started and have a lot of kinks to work out.»

Great location and nice, spacious apartments!

I totally agree with Valerie, these guys need to be audited (with interviews of residents) and arrested. We haven’t had half-​way decent water pressure since January. So many pests. Horrible maintenance. Horrible communication. I have lived in Central America and Brooklyn and many complexes in this area in Austin, and I have never experienced such disgusting conditions and incompetence on the part of management.
They don’t care about existing residents, all they care about is getting people in the rooms. Once you sign, you’re just like the rest of us. They will feed you full of BS and tell you repairs are coming and then they never come. I have had a busted patio door since the day I moved in. Complained for weeks to no avail (please don’t rob me).
And the water bills are astronomical considering we have no pressure. They are charging residents for their repairs to the water mains (they call it «allocated water» which they say means that everyone is paying the same with the office covering a percentage but what it really means is we pay for the shitty contractors to waste water throughout the whole years long process of repairs. Seriously I have seen large amounts of water leaking from pipes that they are working on OVERNIGHT FOR WEEKS. This city has shortages almost year round and this is inexcusable.
And the pests. We have had everything. Mice. Roaches. Tons of flies. No matter how much we clean, we can’t get rid of them. And instead of bringing in pest control regularly for free (like every other place ever!), you have to order it weekly and they charge you every time. $ 5 a week adds up if you need it every week, and they don’t even actually come each week! They tell you they will and then they don’t. PLUS they only come on Fridays during working hours, so if you have a pet and a job, they definitely won’t come in unless the pets are locked up or away. So I have to calculate in dog care every time I need pest control (or repairs, and shit has added up).
And with all these serious structural issues being such a mess, they spend money on a bike share (seriously?! have you SEEN the hill up the parking lot? And you bought cruisers?)? Keeping the parking gates working (which is pointless and the thing is constantly broken and doesn’t actually provide any actual safety, but that’s a problem a lot of complexes don’t seem to realize)? Adding COVERED parking (without asking ANYONE) and NO ONE uses it so there is never any space for actual residents. We don’t have bad weather, covered parking is a useless amenity in this city and its a bullshit revenue generator and is just a misleading symbol of luxury). Then the landscaping which I am sure was pricey and they haven’t maintained it so it looks like shit after only a month or two. The murals? How much did that run you guys?! Maybe bring in pest control for FREE if your buildings are so infested and just use normal paint. Or fix the pool or the common area above the leasing office so that people can actually enjoy living here rather than adding new patio furniture and awnings in a space that no one uses.
All they are doing is putting lipstick on a pig.
They should have closed the place down for rehab and construction, used alternative funding to preserve housing affordability for the income levels of current residents, and then reopened after a few months. I blame both the managers and PRESIDIUM. Terrible work.
So aggravating. DON’T MOVE HERE.

The reviews are all true.

Let me start off by saying if I could give this place zero stars I would. DO NOT MOVE HERE YOU WILL REGRET IT. 6 months ago These apartments were known as Austin View Apartments and even back then they were in the competition for sketchiest apartments in south austin. Since then they have been bought by a new company in an effort to cash in on riverside real estate boom much to the dismay of residents. It’s hard to believe but things have gotten worse under the new management any cries for maintenance fall on deaf ears. Over the summer my AC went out two separate times in July and August for a total of a lil over two weeks. both times I had to go to the office everyday to complain and everyday they acted like they’d never seen me before each time took over a week to fix it. in the meantime I had to stay at a motel and the management made now attempt to appease me. I asked to switch units, to pay my way out of my lease or for a reduction on rent to help cover the motel cost they wouldn’t hear any of it I was expected to pay full rent and just deal with it. The management is extremely rude, difficult and unhelpful and prefers to treat everyone like a snot nose kid or a fresh off the boat immigrant it is blatantly disrespectful. A few other things to know before you decide not to move here 1) maintenance is horrible there is broken glass in the parking lot and trash all over the complex all the time 2) the water service is bad your water is randomly turned off without notice for extended periods of time not to mention the water bill is unusually high under the old management it was 20 – 25 $ a month under new management 55 – 60 $ a month and if you are late with the bill they threaten eviction 3) the laundry machines do not work they have been out for a few months and show no signs of being fixed any time soon 4) the pool is disgusting 5) no security gate
Please do not be fooled as I was when I first moved to austin by the new paint job, slightly cheaper rent and slightly larger floor plan it’s not worth it. As someone who has seen riverside change firsthand I know there are plenty of brand new apartments just down the street that would be a much better choice avoid elevation and their sister property Solaris at all costs. Another note is that given the crappy nature of theses apartments the old management was very loose on background checks which has resulted in an unusually high number of sex offenders in the area so be aware.
And John Dawson do not even think of replying to this post with some BS about come by your office or that you guys will address these issues because with the number of times I’ve been in your office and you have disrespected me to my face for you to get on Unilocal and act at all as if u cared or are concerned is completely offensive.