Broadstone Arboretum

After six months of having a corporate apartment here, I’ve finally decided to do a review. I’ve had some ups and downs, but thankfully more positive than negative.
First, I have had no issues at all with the staff at Broadstone. From the leasing office personnel to the maintenance crew, they are all great, responsive, and friendly. I really couldn’t ask for a better staff in an apartment complex. I’ve submitted six maintenance requests over the past few months and all were resolved within 24 hours.
The primary issues I’ve had were with the construction noise and constant fire alarm issues the first few months I was here. I also had issues with cockroaches and mice, but those issues were taken care of quickly after I submitted the maintenance request After treatment three months ago, I haven’t seen a single cockroach or mouse.
I can’t stress enough how great the office staff and maintenance personnel are and have been at this property. They are the best I’ve ever experienced in an apartment setting like this.

The office staff at Broadstone is great and very friendly. The maintenance crew is utterly fantastic in their timely responses and going out of their way to help you fix/​install/​change appliances in your apartment. The apartment is very dog friendly as are all the residents who live there. Minimal noise complaints and great location. Overall, very happy with my decision to move in here.

First I’d like to clarify that I am not a tenant and I’m speaking strictly on my experience trying to move into the complex. The reason I give this three stars instead of one is based the leasing staff and because at first glance the apartment’s look great. I was looking forward to moving in. Ashley and Thuy were very helpful in trying to address my situation. My dismal rating would be for corporate.
I’ll say this. If you are an INDEPENDENT CONTRACT OR 1099 EMPLOYEE, WALK AWAY. They don’t want your business. W-​2 employees can probably disregard my review as you will probably waltz right in regardless of if you’re living paycheck to paycheck. What I had to do to prove my income and financial ability to pay was borderline humiliating. I exposed all of my financial information to the leasing agents in hopes of speeding up process and placating the folks in corporate. I’ve been renting at their sister property for a year and a half. I’ve rented with positive experiences for 14 of the last 15 years. I doubled my income last year and had the statements to prove it and still had an initial rejection and then an escalation to a regional manager who after a week did not get back to me. My current living situation at that point in time had me trying to move in ASAP and it was explained to the staff that helped me from the get go. I did everything they asked from me within minutes or hours (same day). I even had electricity and homeowners insurance activated on the unit the day I signed the lease, as is required to move in. Ashley said to go ahead since we thought there wouldn’t be any issues. I waited a week (I called to check in every morning for updates; there were none) and to this day never heard back. Finally, I had to call on Monday (a week after turning in paperwork) to tell them to drop the whole thing. I was so close to moving in that I even had packages delivered, but they placed them in front of the apartment. So I had $ 750 worth of merchandise that sat in the complex hallway for a day or two. I’m pretty lucky they weren’t swiped.
Point is, if you want to feel what it’s like to buy a house in order to rent an apartment, give Broadstone a go. I’m pretty sure I could have closed on a house faster than what I was getting back from their Corporate.
Ashley, Thuy, thanks again for all of your patience and help; I wish things had worked out differently and that your corporate offices were as professional with me as you were.

So far so good. Even though sometimes problems come up with the toilet or air conditioner or trash picked up, the leasing office or the engineer reacts really fast and solves the problem. They also gives us the feedback about the problem, which I really like.
We saw bugs in the hallway but never in the apt, I guess maybe because we live on the fourth toppest floor.

One word– cockroaches! Our unit has had FOUR incidents in two months. I know of five other homes infected. This doesn’t count the roaches found throughout the hallways of the complex as well. They won’t take serious steps in addressing the clear infestation of all buildings within the complex. You’ll get excuses instead. Stay away.

I’m writing this review in response to the fire alarm and smoke detector issues residents have been experiencing the last couple of weeks or so.
My fiancé and I moved in the last week of August and everything was fine for the first couple of weeks. We experienced one random smoke alarm going off for a couple of seconds but thought to ourselves, probably just a glitch and just ignored it. About two weeks ago is when the problems started becoming a common occurrence and have gotten worse as time has gone by.
The building fire alarms have gone off at least once per day in the last several weeks and the in unit smoke detectors have gone off more so. Its great waking up in the middle of the night to the blaring sound of 3 smoke detectors going off in your apt and then having to hear the even louder building alarm going off outside. And this is not just a single occurrence but multiple times per night.
You would expect management to send some kind of notification to its residents letting us know what’s going on and what they’re doing to address it but we haven’t heard a peep which is completely unprofessional and unacceptable. What’s equally concerning is that this has already became a ‘boy who cried wolf’ scenario where if there were a real fire, no one would care or doing anything about it because it just another false alarm. This does not sit well with me or my fiancé at all and the fact that management doesn’t seem to be doing anything about it either most likely brings up some legality issues.
There are other issues as well like management not properly notifying residents of when work is being done on the property or lack of response entirely when trying to communicate with them through email.
There are good things about this place but I’m not even going to mention them because the fire alarm and smoke detector nonsense far outweighs any good thing this place has to offer. If things improve I’ll update my review but until the fire alarm issues are fixed, this place gets one star. If you enjoy your sanity, stay away.

First off: brand new apartments, which means that there will be a few kinks to work out (our dryer was not drying properly, and we had a leak in the ceiling — both addressed promptly).
The bad:
— they steal bikes! Even management acknowledges that there is a bike problem (they sent out a warning email where they suggested something along the lines of «well, since you can’t have your bike on the patio, rent a storage unit») but has done nothing to address this. Our bike was stolen and their suggestion: «claim it on your homeowners insurance». If you move in here and have a bike I suggest you get a low deductible because, since our deductible was $ 500, we probably won’t get paid back. The bike problem stems from a design flaw in the garage: bikes are kept in the garage, the gate is open during business hours (makes no sense because they have guest parking outside the gates) and even if the gates are closed, anyone could just jump over the very short wall and exit (exit is not controlled).
— have been under construction forever, the main garage door is never locked
— fire alarm will go off at random hours (day/​night/​weekends)
— there are bugs and crickets in the hallways, and while I understand that we are outdoors, they could at least sweep dead bugs and dust
— we’ve had to re-​sign our lease at least 3 times (we’ve been here for almost 8 months now)
— summer is almost over and the grills have not been installed
The pros:
— maintenance is super responsive and they’re great guys
— great location with great space
— comes with washer & dryer
— very dog friendly

I’ve lived here for a few months now and I must say this has been the best place I’ve lived in central Austin. Great place to live (everything is new), awesome neighborhood and really good amenities. The staff is also great, Keith and staff kept us informed at all times.

I’ve had a great time since moving in. The complex is beautiful and it’s within walking distance of good food and a movie theatre. Can’t wait for the community events!
There was an issue with the lease that caused a few problems. There is an automatic charge of $ 50 for not entering in your account information correct. This is not a charge for insufficient funds, it’s a charge for a typo.
Maintaince is very responsive and helps out when they can. Overall it’s been a good experience.

First off Staff who lease apartments are great, just wish upper management were understanding and helpful to find solutions to these issues residents are having. Guess once you sign a lease the smiles subside and you have a uphill battle in living within a livable environment.
1.) Good location for Thieves. There have been several bikes stolen during the DAYTIME within the past several months, due to the Garage gate being open during all hours. Many of the security cameras don’t work. When trying to obtain solution with Property Manager the issue is pointed to the tenant on why they locked it up at bicycle racks (that their staff members recommended to park when moving in). Issue has still not been solved.
2.) Doors within hallway slam creating loud echo noises at night. Issue been presented several months ago to Property Management but nothing has been done to solve them.
3.) Elevator breaks down once or twice every week due to construction using or breaking them from what staff has told tenants. If you need to carry grocery or suitcases after a long trip up the stairs, you’ll be getting good exercise.
4.) When presenting issues to corporate for all residents, since nothing is being done, the corporate phone number placed on Alliance website says ‘it is disconnected”. What kind of corporation is running when all phone numbers and contact info is incorrect?
Contacted Alliance main corporate office and their information for contact info is incorrect also…

I was the first to move into this new complex and there were a few growing pains but that’s expected with a new property. The staff is amazing and are quick to fix an issue if it comes up. Very dog friendly.

Got denied the application, which is fine. But they still held on to the refundable deposit, which makes no sense because we wont be staying here or even initially got past the application process. So, I see no reason they should handle the deposit for so long. Accounting never gets back to me and the reps never seem to want to get back to me. I offered to pick it up in person but they wont do it. Broadstone didn’t even have to mailed back to the right address, so I had to change that, luckily. A week goes by and its still not here; they don’t even know when it’ll be here! What a terrible policy!