The Arboretum at Stonelake Apartments

Review pending based on current circumstances.

I am really surprised at the negative reviews. This is the best apartment complex I have ever lived in. Great location, quiet, responsive maintenance staff and office staff. Everyone has always been helpful and friendly. The two current front office staff members are the best they have had.

This is the worst apartment community I have lived in so far. The reception/​management people make it a very bad experience for the residents. The apartments have very cheap components. Be careful about what you are touching, you may damage that. It took them three months to replace a broken racket ball wall glass. They don’t organize any community events (never). The communication is really bad. Look around for some good apartments before you make decide. I have been referred by a friend and he was denied the referral bonus and the reason I was given was I didn’t mention his name when I first visited. Very slow in fixing issues. Good luck.

Jay V, their 10 year employee told us that they will do prorata on the rental fee for month-​to-​month lease. He was saying that they are not allowed to charge us for the rest of the days if we move out in the middle of the month. Based on this information, we extended the month-​to-​month contract to the end of February. However, when we informed them that we were moving out on the 7^th of Feb, the manager of the leasing office denied the prorata rental and said we have to pay for the full month. What is better is that Jay is no longer working there and no one would be responsible for this.
I would not be surprised or angry IF their employee told us in the first place that there is no prorata policy for early termination of the lease. In that case, we can arrange our moving at a different time, or extended the lease to the middle of February (as we moved in the middle of November). However, what they have done was simply lying in front of our face and refused to take any responsibility!
After all this was happened, the manager of the leasing office said she has contact the corporate and gave us a number saying that we can try to complain there. Obviously, we did not get any contact from either the leasing office or the guy on the phone said they will call us back.
My lesson is that be extremely cautious when dealing with these people and do not take any good news seriously from their mouth. If they say something, let them sign a paperwork. Otherwise, they will just shameless deny everything and evaporate!

I have been a resident at this complex for over ten years, and there’s a reason I’ve stayed this long. The location of this complex can’t be beat, and the layout and construction is superior when compared to the cookiecutter complexes in the Domain. Maintenance is always responsive, and the office staff (especially Jay) make dealing with the realities of apartment life as painless as possible. Most of your fellow residents will be youngish professionals, and in the horrible Austin rental market, you really won’t find a better deal for the same level of residential experience.

My wife and I have lived here for over a year now and could not be happier. The apartment is modern, clean, and quiet. The grounds are always kept up and I would challenge you to find a location in North Austin that is as convenient to everything as this complex is. Management is great, front desk staff is friendly, and maintenance is fast and clean. I have lived in apartments all over the world and I will defiantly miss this place when we move on to our next adventure.

I have lived in this apartment complex since March and have had nothing but issues. The staff does not fully address any issues they have they simply do the minimum to make it look like maintenance issues have been addressed. They have a gate system that you must use to get in and out of the complex yet they never work so you are either stuck inside the gate driving around the complex to find out what gate works or stuck parking outside the gate and walking around the pool area and back just to get to your building. If I was not locked into a lease I would have long been gone. I have reported this complex to the Attorney Generals office, The Better Business Bureau, and The Multifamily Housing Complaint line.