Buildasofa

So we went in there because we were looking for a sofa and noticed it right across the street from Torchy’s. It’s not a big place but it’s packed with a whole lot of sofas of various sizes and styles. I just can’t believe it was this easy and this affordable! We found a sofa style that we liked and he told us that we could basically customize it in any way, from the height of the back, to the fabric. It took us about 20 minutes to decide on the options (fabric, cushion styles, attached ottoman and a loveseat). The sales person was helpful, friendly and didn’t try and hard-​sell us on anything. Great Experience. A month later our sofa arrived exactly as we wanted it, and all for a price that was reasonable considering it was totally custom. Check out their website first, it will give you some ideas when you visit the showroom.

First off, the store has excellent customer service. We had some problems with our sofa within the first month or two of purchasing and they were totally on top of it and resolved our issues. The furniture arrived on time per their given production timeline.
The furniture design itself is great, I love how you can customize everything and they have different styles for different tastes.
The reason I cannot give five stars is that we are a little over two years into owning our sofa and it is looking pretty worn. In the past I have purchased from big box retailers as well as had custom furniture made held up for 8+ years. Our sofa is pilled, the cushions are shifting and it is starting to look threadbare. We don’t use our living room very often so the fact that it has not held up that great is disappointing considering we are only 2.5 years into owning it.

Our experience with Buildasofa was stellar from start to finish. Working with Brad was so refreshing compared to the several other furniture retailers we visited. I don’t know how else to put it– their sofas are truly beautiful! They’re sharp looking and well made, but still extremely comfortable. He took the time to explain how they make their products, which gave me such piece of mind. The sofa we purchased was not custom, we found a floor model we liked that he had in another color in the warehouse. Best of all, Brad’s delivery guys had it in our apartment the same day! And I appreciated that he gave us a call the next day to make sure we were happy and it all went smoothly– top notch customer service. Thanks Buildasofa!

I cannot say enough good things. The level at which you can configure your sofa is unbelievable. You cannot get that anywhere else. Also the customer service is unheard of when compared to chain furniture stores. This is a local business and you deal with the owner directly. I had been having a helluva time with West Elm when I discovered this place and I am thrilled with it. The sofas are excellent quality and made in the USA (which means quick turnaround)! All of this and the prices are still competitive with other furniture chains. Highly recommend!

Brad and his wife were extremely pleasant to deal with. My girlfriend and I searched high and low for a living room sectional. After months of searching we found BuildaSofa and we couldn’t be happier. The custom oversize ottoman turned out great. I highly recommend BuildaSofa!
JRH
San Antonio

Buyer beware! Floor models are «as is» which in our case meant that MULTIPLE seams gave away on separate cushions within 3 weeks of delivery. Too bad. It is sold «as is» and the quality is horrible because a floor model should not mean «ready to fall apart.»

A friend of mine with a great eye went in to help us pick a sectional for our family. I was so excited when she told me that the BuildaSofa salesperson shared there was a storewide 20% off sale.
When I went in the next day, not only did I get the hard sell, but conveniently enough, the model I wanted was not included in the sale, because ‘it is our most popular model.’ Nice.
As much as I wanted the sofa and was ready to buy it then, I had budgeted for the 20% off, and couldn’t swing it. That mattered, and I had such a bad feeling about the way I was treated. I was disappointed. Bought our sectional elsewhere.

I purchased a lovely 2 piece chaise style sofa for my downtown Austin apartment from Build a Sofa and love it. After 4 years it was time to get the cushions upholstered so I called Brad at Build a Sofa for assistance and I cannot thank him enough for his excellent service. Being a single lady I was extremely grateful to him for taking the time to help me with finding a local upholstery shop as well as helping me with delivering the large cushions to them. I highly recommend Build a Sofa to all of my friends and family. Not only for there excellent service but because there prices are dramatically lower then most furniture stores and the best part is that you get to build the sofa to your liking. I love the fact that I got to choose from 100’s of fabrics or could bring my own. What a deal! Thank you Brad and all the friendly staff at Build a Sofa. I will buy my next sofa from you guys.
Jenny Stanley

Thank you so much for the amazing delivery last week. This leather sectional turned out far nicer than I had imagined. It was a pleasure to work with your company and I look forward to my chairs that I just ordered for my sunroom!

I dropped by BuildASofa a few times to consider all the choices. I wanted a down-​free sectional in a custom size. Bryce was patient and explained the ordering process to me, then showed me lots of related pics of previous orders. Originally I wanted a sleeper sofa built in, which would have been a larger order for him, but he was honest and explained why that wasn’t the best choice for me. Eventually I realized they had the same exact fabric as a Crate & Barrel sectional I was considering, but could get it done faster and to a better size through BuildASofa, so I placed my order.
My order was delivered exactly five weeks later, which was the time they quoted me. After two months of use, I haven’t had any problems yet, and my friends seem to like it. I’ve had a few crash on it already, and I’ve even slept on it once myself. Design wise, I’m pretty happy, too.
All in all, probably a better experience than the other guys, but faster and at a better price. Next time I need a sofa, I’ll be back.

Visited Build a Sofa in 2012 and placed an order. Pricing was good, build time was good, delivery was not as good. Disappointed that after 3 years of non-​daily use, the fabric is showing wear. Wrinkles and pulls have taken over. While it is almost 3 years, usage puts it at around half that. I would probably not return to purchase another sofa since the quality for price paid did not meet my expectations. For comparison, I have a sofa purchase 2 years earlier for about 20% less $ and it receives daily use and the sofa looks better– less wrinkles and better condition.

Bought our first nice sofas here and I loved them! They worked with our budget and we’re super friendly. Highly recommended!

BuildASofa is awesome! I had such a positive shopping experience there. Brad was so helpful and nice, and I am extremely happy with the sofa and price I ended up getting. Also, they are currently having a sale on floor models up to 70% off. Definitely worth checking out.

If you are looking for remarkably well-​built, customized home furnishings then you’ll find it at BuildASofa. Chris and Brad were informative, communicative, and super helpful. I purchased a full-​sized sofa with a ½ chaise. that fits the room just right. I got email updates and a phone call when it arrived well within the quoted ETA for delivery of 4 – 6 weeks. I couldn’t be more pleased with my experience despite my skepticism going in, and the guys over at BuildASofa make it incredibly easy to get you exactly what you want at the same price (or less than) you’d pay for a mass-​produced piece of furniture. I’ll definitely be going back.

After having our sofa sectional for about a month we noticed the cushion on the chaise side of the sectional was not as stuffed as the other cushions. After contacting the store I was told to bring the cushion in to see if there was anything they could do. They determined there was nothing wrong with the stuffing and delivered the cushion back to my home with a small tear in the fabric as well as not fixing the cushion. It is at least 3 – 4 inches lower than the other cushion and it is sagging and not comfortable. I would not recommend this store or product to anyone. We paid a lot of money for our sofa and would expect more out of the product and wished they had been able to fix the cushion. If anyone would like photos of the sagging cushion and the small tear in the fabric, will be happy to share.

Drove past the storefront while furniture shopping, and decided to take a look. What a breath of fresh air! The staff was informative and friendly, not at all pushy, so we were able to look at our leisure. The quality can’t be beat, and the prices are amazingly reasonable for the high level of quality.
Our biggest concern on this shopping trip was to find something comfortable and durable. We’ve been through too many sets of the made in China garbage that looks good for a few years, but then breaks down. The quality of the product here is evident the moment you walk into the showroom, and once you sit on some of their pieces, well, they don’t need to sell you at all. The product truly sells itself. This is the high quality stuff your parents owned, just upgraded to today’s style. Being able to customize everything to your preference truly makes this one of a kind furniture.
Once we picked something we liked, the staff did an amazing job of answering our questions, and explaining the specific features of the sectional we picked out. They even suggested an ottoman we would have never considered in a million years, but they were 100% correct about it!
Delivery was on time, we were informed repeatedly along the way, and the staff was very careful to not cause any damage to our home. All around, an excellent buying experience, a positive surprise that we did not expect to find in today’s typical furniture market.
We’ve received a ton of compliments on our new furniture, someone even commented that it looks like it belongs in a furniture magazine. We may be a bit impartial, but we feel the same way. Love this place, and loving our amazing new furniture!

The team at BuildASofa is great. A sofa is a pretty big decision when it comes to the aesthetics of your place and as a designer, I can get pretty fickle. Terry was extremely patient with helping me through my decisions and provided some good inputs and advice on how to keep my sofa looking good. I went there a couple of times and never felt pressured into putting an order.
I was a tad nervous about choosing such a bold color for my sofa but when it came, I was completely delighted with how the orange pops in my living room. Thank you BuildASofa!

Awesome service. My furniture came two days ago and I can’t believe how well built it is. Everything was perfect. Even the delivery service was great. Thanks Brice for my positive experience. Now I am going to order the matching sofa.

The Build a Sofa team is outstanding, from the showroom to the factory room to the delivery service that worked on a Saturday.
I worked with Terry and Adriana in Austin to develop a custom sleeper with COM material. They were eternally patient with my extended decision-​making process and fairly complicated requirements around customizing the sleeper and working with an intricate patterned fabric. Without them none of this would have worked.
Once the order was placed, Steve in their California work room reached out to introduce himself and re-​confirm things, giving me additional insight into options and progress as the couch was made — and direct access to address any other questions. At one point he even offered to remove and reposition the fabric if I wanted him to. Wow. That’s just unbelievable customer service. (The sofa had originally been estimated to take 8 – 10 weeks; it took less than 2, from the time they received the material until it arrived at my door)
Then, the delivery team called to schedule delivery. The delivery guys arrived on time to the MINUTE, accommodated numerous challenges to get the couch upstairs and in place, and throughout the process were enthusiastic and positive about getting it done «whatever it took».
Every one of these folks was a credit to the brand, and gave me — the customer — the impression that I mattered and I was dealing with a truly personalized service, not a faceless, nameless corporate giant.
Build a Sofa rocks. Go buy your couch from them.

terry and adriana are awesome! build to order sofas in every configuration imaginable, in modern styles with awesome fabric selections. and they are made in the usa. not the cheapest sofas, mind you, but you get what you pay for. we got lucky with an internet promo and got a $ 3400 sofa for $ 2300 and it looks amazing and is very comfortable. im glad our friends turned us on to this place and hope i can do the same for others.
terry walked us through every detail of the entire process. this took well over an hour and we hadn’t even looked at fabrics yet. i was amazed and when our new sofa arrived 4 weeks later, it only got better.
thanks again