Canyon Resort

I was excited about the great view of nature and remodeling promised during move-​in. The remodeling was not ready when I moved in. When it was «finished», it was shoddy and required maintenance requests to fix. In fact, I have been here over 6 months and average about 4/​requests a month because everything is broken. To get a maintenance request taken care of, you must email twice and then call or visit the office. If you are lucky, it will be checked out in two weeks.
Oh, and we had crappy water pressure for three months. It affected the whole complex and there was no excuse to fix it sooner.

I’ve lived here for 3 years, and have loved it. Management has been professional, responsive, and friendly. Maintenance is very good — one time my A/​C went out, and it was fixed in 2 hours. Beautiful setting, in the middle of a nature preserve. I’ve seen deer, lots of birds, and a turkey numerous times. I have one of the units with an attached garage, which I love. The only reason I would move is if I’m able to buy a house.

Well, I am paying the price of a mortgage and don’t have proper water pressure since the apartment complex had some kind of water pipes problem. When happened, the issue was not fixed for a period of 24 hrs but what worse, management made no effort to communicate what the issue was or when it was expected to be fixed. Imagine waking up in the morning and no water with no information. When it was «fixed», the water pressure is so low that you would be literally taking a shower under a drip of water.
Other maintenance requests often go either completely unaddressed or they get to them after 3 – 4 weeks. When things are fixed, the quality of work is so bad, that I wish I did it myself. Two examples — when the refinished bathtubs, they sprayed the surface with some gunk that became bumpy and dirty. After a few months, it comes off in chunks and upon request made back in August of 2015, it still has not been addressed. The other one is that when they had to fix a wall hole (I guess it went unnoticed on the previous tenants check out), again it took 3 or so weeks to come out and when it was «fixed», it looks like a bunch of gunk sprayed on the wall.
My family lives here until we build a house and this is truly the most bizarre experience in quality of customer service and work I have ever seen.

Canyon Resort at Great Hills has been a wonderful experience for me. The apartments back up to the greenbelt, and a golf course. Very scenic and serene. The management staff are very responsive to maintenance requests, in addition to being extremely personable, friendly, and courteous. The apartments themselves have beautiful open floor plans and are very well laid out. They are maintained well and have undergone recent upgrades (appliances and cabinets) that make the apartments look very classy! Truly a hidden gem in NW Austin!

I’ve been living at canyon resort for 2 months now and I love it! The staff is great and so quick to respond to any questions I might have. The complex is extremely quiet and beautiful being located on Bull Creek. I would highly recommend this apartment to anyone who wants a quiet place to live in but also wants to be close to restaurants and shopping!

I’d give this place negative stars if I could. Absolutely hate this place. As soon as I moved in, it was not even ready to be rented out. Carpet in the garage stairwell was dirty, vents were dirty, shower head was clogged, racks in closet were missing. The ceiling and walls are so damn thin, you can hear people walk up the stairs outside.
Also, Management has a boloney noise complain policy that they do not even follow. If the noise is made «during business» hours, you can’t complain. This is a residence, not a damn business. Besides I’ve filed multiple noise complaints after business hours, if midnight qualifies as business hours to the jerk management team, Connor Group.
Everyone has dogs, so if your stuck with an extraordinary horrible upstairs neighbor (I live on the 2^nd floor), pray to the dog Gods that they don’t run around their apartment. I could not study, watch TV or do any sort of work in my apartment because of how LOUD and OBNOXIOUS my upstairs neighbor and her dog were.
To top it off, management acts like a big shot but can’t follow their 1, 2, 3 strike and your out policy. It started at the beginning of this July and hasn’t been fixed yet.
WORST place to live. Avoid at all costs if you want to have a peaceful living space.

This complex is perfectly placed in a greenbelt that prevents you from hearing the noise and traffic of nearby highways183 and 360. It’s easily accessible to the Arboretum, the Domain, and a variety of parks and creeks. The view from my balcony is directly into the trees and allows me to see the wildlife that share this location, too. Some of us are long time residents because it is so picturesque and peaceful. I find the staff very agreeable to my requests and equally friendly. It’s been easy to consider this my home.

My son and I have enjoyed living here. It’s close to his high school, shopping, etc… and located in a beautiful green belt area. We enjoy this peaceful place with friendly neighbors, Our apartment was remodeled prior to moving in and it’s gorgeous. The management staff is professional, helpful and friendly. The few minor maintenance repairs we reported were promptly fixed with a follow up call from the management staff. Feeling blessed!

This is an update from my last review which didn’t make the Cut… Hope this goes through and help people to be informed:
I have found my apartment with leaky toilet, leaky sink, broken garage door, no heat/​hot water and entire place dusty during move in. The property Manager’s existence will be known when you press hard on getting things fixed, their prior to move in specials are basically to get you into the apartment and then you are stuck with your lease until you go to the court with them. Maintenance guys are just a mix of people who doesn’t know how to fix things, but they will tell you stories like «Sink Faucet companies started making faucet where HOT AND COLD are swapped». «If you don’t get Air into your Master bedroom through your vent, just keep the door open and keep running your A/​C all day so that you get air through the door» This is just few examples of how things are here in this apartment complex. The day we moved in, the whole place was Dirty, Garage door was completely broken, Toilet and Sink was leaking water. And no hot water for 5 days since they had a busted Water Heater which was almost going to burst as the fire was burning the out side metal. They have a old water based heating system which makes quirky noise all the time, AND they asked us not to close the master bedroom door to get the room cool, so figure out your way of living here?

These apartments are located in a beautiful green belt in the Great Hills area. Rent is expensive and it is equal to or greater than many home mortgages in Austin. Non-​refundable application fee is unreasonably HIGH. Office staff are friendly and professional. Maintenance requests take 2 to 3 weeks to address, often with significant inconvenience to daily life activities. Unless it is an emergency (ie: broken air conditioning), be prepared to wait for weeks before action is taken.

I guess the sign they put out comes with a price — they upped my rent by $ 300 a month!!! They are going to «upgrade» the appliances with better looking ones (still cheap stuff), paint kitchen cabinets to look darker (same), and replace vinyl floors by… vinyl floors!
The rent hike will continue every year till they are like westlake prices.
Looking for other place or a house and i am outta here as soon as i find one…
STAY AWAY!

I moved here when this property was owned by Broadstone and I wrote a very favorable review after living here for a few months. This is an absolutely gorgeous property in a great location. When it was owned by Broadstone, I never had any issues. In January of 2014 (about 5 months ago) it was taken over by Connor Property Management group out of Dayton, Ohio. I understand some transitional issues at first, however, these «transitional» issues have worsened and digressed into something much much more serious.
I will start by saying that SOME members of the staff are very nice and will try to help you as much as possible. However, in the last month, the property manager has lost one of my packages, my keys (not just of my unit, but many other as well, if you live here you should go in and make sure they have the proper keys to your apartment), and now a check I handed her. Her excuse for every loss? «Well, we have a lot of keys to keep track of,» and «We take in so many rent and utility checks,» and «we get so many packages,» and the best excuse, even though she signed for my package 11 days before I had to go in and threaten to find it myself, «Well, I don’t work for UPS.» Your job is to accept and process rent checks, take packages, and keep a set of spare keys. At very least, accept responsibility for messing up, don’t blame it on the previous leasing company, UPS, or your workload. Furthermore, don’t just nonchalantly ask me to write another check and say you called me before putting a «disconnection» notice on my door (you did not call to let me know you lost my checks; you’re lying.) I would like to add that I did not know they had lost my keys until I accidentally locked myself out and had not have my door drilled down (because they lost my keys). Maintenance was in a hurry to go home, so did not even bother to get a shop-​vac and vacuum up the metal shards in front of my door after drilling through it. One last thing: after writing another check (after they lost my first one and threatened to disconnect my water) I asked for a receipt and saw it was processed through a different unit number. Her excuse was: «Well you were yelling at me so I was frazzled.» So, it’s MY fault? I was probably yelling at her because she was arguing, making excuses, lying, and not taking responsibility for her actions. Now, I don’t even have a completed payment processed and have to wait another 24 hours.
I love living in this area and I love my apartment. I hope the Connor Group fixes their staffing issue and sends someone in who can manage and organize their system so it is functional. Until that happens, I pay «luxury» rental prices to a company who can’t keep track of my keys, my packages, and my payments. I called and left a message to their corporate office this morning, but have not received a call back yet. We’ll see how they handle it and if things improve after I speak with the regional manager. If I see positive action and change, I will post a more favorable review.

Had zero stars been an option I would have chosen it. Renters and their health/​safety are not a priorty to the management company. Please don’t expose yourself to this place you can do so much better anywhere else.