Central Park Imaging

Because they don’t cooperate with my orthopedist, they want $ 25 from me to obtain a copy of my medical records, including a disc of one MRI. Not only have they billed my insurance already, but I’ve also paid a co-​pay. Between both of these fees, How have they not covered the cost of a single blank CD, and paying someone to click a button on a CPU that already contains all my records! Charging for medical records if fucking criminal, and should not be allowed. The best part is I know it takes 5min because the woman told to come anytime, because «it only takes like 5 minutes». Maybe they buy their blank CD’s from the same guy who sold Jack his beanstalk beans, and I’ll get my money’s worth.

I’m very surprised at the low rating this business is getting. I was a patient here a few months ago and everyone was very compassionate and helpful. The Dr was a little nerdy, but I prefer my doctors nerdy (and intelligent and book smart…). The front office even asked if I needed a sedative when they were setting up my appointment. They handled everything from setting up my appointment to filing my insurance with the highest of professionalism and compassion. They even sent me a refund of the overage on the insurance deductible they had estimated.
If you plan to have MRI, take advantage of the sedative because the only hard part is lying still for 30 minutes.

Great experience!!! Staff is friendly and knowledgeable. Facility is clean and I had my privacy. The parking is garaged and free! (They validate.) I will recommend this center to friends and family for sure. Thank you CPIC!!!

This review is only for a phone conversation to gather information and I felt that they did not answer my questions.
The questions I asked were if they were in or out of network for my insurance company (they could answer that question), What the code (s) are for bi lateral breast MRI with contrast is (they would not answer that), What their tax ID or the code number they use to give the insurance company so I can find out what their negotiated rate with my insurance company (they would not answer that question), I did not ask the age and type of MRI machine.
Because they could not answer those questions does not mean that I would never gather the information, should I choose their services.
The MRI machine they have only does implant ruptures and will not work for me.

I completely echo the other poor reviews about careless staff and billing errors. As far as facility/​services, this place is fine (NO free parking). But I won’t go back here because they also made a «mistake» with my estimate (see similar review). I have a high deductible, so before I set the appointment, I explained very clearly that I was calling around to get estimates. My Dr.‘s order described exactly what I needed Central Park even went back and forth with my insurance company to get me a proper estimate. The staff member explained that as an estimate, my actual bill could be about $ 30 more, mainly depending on which radiologist would review my MRI. All understandable, but then I got a bill months later for $ 160 in addition to what I already paid along with my insurance! On top of that, the radiologist sent me their bill for $ 100. To dispute the error, I called Central Park more than 10 times in 2 months. I never got a call back most of the time, and when I did get in touch with a staff member, I had to repeat my story every time. Clearly, there was no communication between themselves or with the radiologist. They seemed confused. I even called the radiologist and they were surprised that Central Park gave a quote for the radiology services. I guess they weren’t supposed to do that. Finally, Central Park admitted that it was their mistake and the staff member who quoted me no longer worked there. Then they still charged me! So they didn’t take responsibility for their mistake, which they admit? That’s not right. Good luck. Don’t go here.

Service was fine. If I recall, they didn’t offer any free parking to patients. The bigger problem was that I just got an bill in the mail for an extra $ 300 months after I received and paid for the service because they made «a mistake» estimating the cost. It shouldn’t have been hard ot estimate since I told them exactly what I was coming in for, and received exactly that.