Chi Nail Bar & Spa

My manicurist cut me three times and was hard on scraping my nails. I left feeling battered. To top it off, I was charged three times!!!

Is this a sweat shop? The male guy running around with a scowl on his face was very disheartening. I came in with 7 girls for a girls day. My girlfriend knocked over a bottle of polish, and he made her sit away from us. He also charged her $ 67 for a $ 40 pedicure. I will not return.

If you like being ignored, being treated as a waking ATM, hanging out with crickets and always having things done rushed and with plenty mistakes then this is the place for you!
I’ve gotten many different things done here and unfortunately I am always disappointed. It’s so close to my home so I keep talking myself into trying it out again for the convenience and it’s just not worth it anymore.
— when I got gel polish done it peeled out naturally after about a week on my toes and a week and a half on my nails. They last 3 – 4 weeks from other places I’ve been too.
— I’ve had to have them go back and fix things multiple times with getting tips done. They are also always crooked.
— it’s not a very clean place (crickets everywhere, and when I addressed it they shrugged their shoulders and moved on… not even an effort to show them out the door.)
— they treat you like a number
— Anjelah Johnson described this experience perfectly in her nail salon bit! Can’t understand anything.
**If the above doesn’t sound like your cup of tea, head over across the highway, new amazing salon opened next to homegoods! E’shee nails! After being so frustrated today, I searched other salons and came here. It was absolutely delightful, friendly, clean, beautiful and very personalized experience! Same price range! Will definitely be coming back to E’shee nails!

I love coming here. They always fit me in. I just got a full set for the first time in years and the nail tech was wonderful!

Came in for just a manicure not too long ago and asked if they had time. They said yes but then the woman rushed through my manicure, did not put enough layers of shellac, and did a pretty bad job that only lasted a few days. Normally shellac manicure lasts me weeks.
The man doing the woman’s nails next to me seemed to do a great job. He was friendly. I think it was the owner, but hope not as he sat their and allowed the service I had.
They do have good quality polish, but that’s the only good thing.

The first time I came here for a full set it was just okay. There was a glue situation and she kept getting stuck to me. When I came back for a refill, Loan helped me and she was awesome. She kept asking me if things were okay, the length, shape, etc. she really listened to me and my nails never looked better.

Wow! This place more than lives up to it’s reviews. I live in the neighborhood so I thought I’d try it, fully aware of the bad reviews, knowing people are picky about their manis/​pedis. To begin with, there were NO people there. As soon as I sat down the nail tech sneered at my feet and tried to up-​sell me a «callus removal» in addition to the regular pedicure. My feet were not in horrible condition, as I had a pedicure three weeks ago. Every nail salon I’ve ever been to can get that off with a file. I must have annoyed her when I said no, because she rolled her eyes and gave me THE WORST pedicure I’ve ever gotten! NO EFFORT whatsoever. My feet are still callused and dry, my cuticles are still dry, my nails are jagged, and the polish smudged because she couldn’t figure out how to get my foot in the sandal. My feet might have actually looked better before I went in, and they are so jagged that they will probably tear my hose when I put on a suit for work. Finally, and this is the worst part: It’s only been a few hours, and the polish is chipping and my feet and legs are breaking out in a horrible rash. Worst $ 25 plus $ 1 tip and 20 minutes I’ve ever spent. I’m going to call tomorrow to speak to the manager or owner and I’ll update this if he resolves it.

It makes me sad to write this review, because I really wanted to like this place. I’ve been going for two years and it has just gotten worse and worse. The last time I went, the technician rolled her eyes at my color choice and told me that my short nails were unattractive. She then cut my finger twice and didn’t apologize. Unfortunately, the employees just don’t care enough about the customer to make this an enjoyable experience.

To be honest, this place sucks. They have terrible customer service and don’t do a quality job by any means. Don’t go here if you want your mani or pedi to last longer than 3 days.

Same owner as Lifestyle Nails at 10 710 Research Blvd. They have been closed for a few months for permitting issues. The male owner is a jerk, but the girls who work for him are very good, so I’m torn. Waited more than half an hour today (after I was told it would only be 15 minutes), and while I waited he escorted more than 3 customers in ahead of me for pedicures. I have been a regular customer (every 3 weeks) for more than 2 years and still don’t get treated with any respect. Time to find a new place?

I was greeted nicely as I walked in the door and told to pick a color. Thirty seconds later, the owner came back and briskly said that they were waiting for me. I quickly grabbed a color so I wouldn’t felt as if I was being scolded again when the owner talked to me.
The girl who did my nails was pleasant. The leg rub was decent. I got a normal mani-​pedi and it was 40. Not horrible but not cheap. The chairs here are really good.
The only reason I came here was because my BF lives up north and I was in a pinch. We shall see if my nails last.

Bad business practice and policy on gift cards. Husband bought me $ 100 gift card and expires after five months. Owner won’t budge. took my husband’s money and will no longer get anymore if my business. Horrible way to treat customers especially when they are in the service industry.

Went in with my sister a few days ago. A friend gets her nails done here and they look great, so when I wanted to try out acrylics I decided to try this place. Well, she must have gotten lucky with her nails because mine came out HORRIBLE. From reading other reviews, it seems the only man who works there is the owner, and he was the one who did my acrylics, then a woman applied the gel. When they told him I wanted acrylics, he seemed irritated that he had to do it, and was obviously rushing and giving off a pissed off vibe the whole time. After he (sloppily) applied the tips, he never asked what shape I wanted. I spoke up and asked for a pointed almond. He rolled his eyes and acted like it was stupid of me to want that. He asked «are you sure you want that? Do you have a friend that has that?» In this way that insinuated I didn’t know what I wanted and that put me off. The tips are uneven and the glue is all over the place. Then the woman who did my gel polish did it VERY sloppily. Seriously, it looks like I did it at home! I had half a mind to get my money back but after reading some other reviews it seems they don’t take kindly to complaints. Won’t go here again.

Okay so I’ve been going downtown to get my nails done for the last two years and my favorite tech Paige left and came here. I took my Mom today and it was wonderful. Maria took care of my Mom and Paige took Care of me. The place is nice and clean and the people are very nice. Prices are reasonable and the service is excellent. Will definitely be returning.

I use to like this place I’m so upset, I asked them FOR A WAX AND ALMOST CAME OUT WITH NO EYEBROWS! BEWARE! Then they left hairs on my lips and chin! My eyebrows were awful … I know there not always perfect but mine were pretty close, not anymore! Plus she started doing more than what I asked her too then charged me for it when it was her doing! It’s also hard to communicate with them, I don’t mine getting my nails done there because I love the place but I was disappointed because I drive way over there from Round Rock. Must find new place so sad

Horrible experience. My daughter purchased a gift card for me at Christmas for the Chi Nail Bar & Spa. She is a loyal patron and gets her nails done there at least once a month. On Sunday, June 29, 2014, we went to Arboretum location for manicures. While the service was very good, the checking out experience became a nightmare. Unknowingly, the gift card expired within 6 months (the print is very tiny and not prominently displayed). The gift card had expired by a mere five days and the young woman informed us that we could not use the gift card. I requested that she contact the owner by phone to ask his consideration to waive the short period of expiration. Despite being told that my daughter is a regular patron of his salon, he insisted that the card had expired and we pay for the services. He then threatened to call the police if we left without paying.

I’d give the ambiance of this place two thumbs up and also the massage chairs were really good. I honestly didn’t want to get up when it was over. I will say that the lady doing my toes nicked me a few times with the tiny scissors… ouch! But accidents happen and I am not going to hold it against them. Cool place and the standard pedi is a pretty reasonable rate.

So many nail shops are poorly decorated, inexperienced, and noisy with chatter. Nail Bar is quiet, dimly lit, and professionally staffed. Krystal, Mimi, and Hannah are amazing!
It is not your traditional nail shop. Stop by and treat yourself. Well with every penny!

I have been to Chi Nail Bar around 6 – 7 times. Most of my experiences have been hit or miss, but my experience last night tipped the scale. I will not return.
I got both a manicure and pedicure. The pedicure was fine, aside from the giant thumb print she left in the paint on my big toe.
The manicure was beyond awful. She painted my nails while she talked on her cell phone the entire time. I asked her to simply apply a clear coat (no color), but she managed to miss half of each nail with the coat, rather she painted the skin on three fingers instead. I spent 10 minutes trying to scratch it off at the salon.
I would have complained, but I just wanted to get out of there. Stay away.

This review is for the Red River location. I came for a manicure the day I was heading out to a wedding. I’d been to a couple random nail salons before, so I thought, how bad could it be?
Bad. Bleeding, painful, messy, sloppy, burning bad. I found a color I liked (China Glaze), and sat down at the bar. First sign of trouble: the nail clippers were rusty. The other instruments did not come out of sanitizing solution or out of sterile packaging.
Second sign of trouble: I had taken pretty good care of my nails in expectation of this wedding, and my cuticles were already pushed back. So, instead of cutting cuticles, the manicurist cut my skin. I’ve been cut by cuticle scissors before, but never this badly, and never on so many fingers.
Third sign of trouble: As my fingers were bleeding profusely, she squirted some green liquid that BURNED on the cuts and continued cleaning my nails. When the green liquid didn’t stop the bleeding, she first asked me if I wanted an eyebrow wax, which, given the circumstances, I didn’t. She finally sent me to the bathroom to clean up the blood.
Fourth sign of trouble: After I came back from the bathroom, she started massaging my arms with lotion, which BURNED and gave me a rash. I don’t normally get rashes.
Fifth sign of trouble: When she started painting my nails, the polish got everywhere. On my finger tips, on my bleeding fingers, everywhere. The polish that landed on my nails made little puddles and air bubbles, and the manicurist didn’t fix it.
Sixth sign of trouble: The manicurist used HER OWN NAILS to cut and wipe excess polish away, which caused my fingers to bleed more. My nails are still sore typing this, and it’s a week after the fact.
Finally, after the manicurist left for the bathroom, I called out that I wanted to leave. I paid my fifteen dollars, with my fingers still bleeding and the nail polish bubbly and uneven. First time in my life I didn’t pay a tip because, goddamn it, the nail polish looked awful and I had been bleeding for an hour. I wanted to cry, but instead I just went home, soaked my (now cracked and scabbed) fingers in some Neosporin and re-​did my nails myself before driving to Houston.
The short of it: never, ever go here!