CPR Cell Phone Repair South Austin

I requested a quote via their online form and received a quick response back with a price and a request for more information. I emailed them back asking which information they needed and received a bounce — it’s not an email you can reply to. So I called and was told they can’t order parts unless I come in the store. I said I was completely willing to pay up front, but they said they can’t take credit cards over the phone. So I have to come in to place an order, come in to drop off my phone, AND come in to pick it up (or wait 1+ hours). Ridiculous.

Our grandson dropped his I phone and shattered the screen. We took it back to cell store where it was purchased to be fixed and were told «we don’t do repairs» — good service huh? They sent up to Cell Phone Repair in South Austin for the repair. They were SUPER immediately they said «oh we can fix that» «come back in an hour». When we returned in 1 hour the phone was fixed and it looked brand new. Price was not bad either and the service was wonderful. We recommended them to everyone that has a cell phone issue.

Got my screen fixed from this place then a month later a crack appeared on my phone and I didn’t even drop it! I even bought a case from them to prevent this from happening.
They tell you that you have a lifetime warranty but when you try to use it, it’s not so lifetime anymore.
Find another place that’s not going to replace your screen with some low quality crap!

After dropping my phone not once, but twice, I had some nasty shatter patterns on my iphone screen. CPR did a solid job replacing it quickly, as promised. They have a lifetime guarantee on their work, which added to my confidence that my money was well spent.
The only things I would change about my experience was an unpleasant smell in the store, and it would be nice to get a notification email when your phone is ready.

Awesome service! Fixed our iPad 2 same day. Excellent quality. Friendly service!!! Will be back!!!

This place is a joke they charge you 180 to replace a cracked screen then half ass put it on and when you come back for them to fix it they put it last in line tell you 1 hour then make you wait 4!!! I’m so pissed what a rip off I’m going to be disputing the charges.

My charging port for my phone had been messed up for about a month and nothing seemed to be working. I was in the area and happened to see the sign, I was in and out and my phone is charging again like new! Thanks for the great service!

We paid 150 $ for an iphone to be repaired we got the phone back and within 2 weeks the phone screen had completely popped off the iphone. Its my 15 year old daughters phone so she tried pushing the screen back in and it cracked the screen. My husband took it back and they stated that since there is a crack in the screen they cant fix it. They also stated that the phone was bent and that was why the phone screen popped out. They are charging us 80 $ to fix it. I believe they should have informed us that since the phone was bent it might make the screen pop out. We have taken our iphones to other places and we have never had problems with new screens. We decided to use CPR because they are close to our home. We will NOT be taking anything to them again. I had already referred 2 people to them so I will be calling them immediately to tell them not to use this place. I also have a broken ipad that I will be taking some where else. You would think when someone charges 150 $ they would honor their work. Horrible place I would not recommend anyone to spend this much money there.

The staff at CPR are all friendly and straightfoward with you. I appreciated how that spoke to me like a customer and not like a dollar sign. They gave me tips on what to do before taking my phone and did not make me feel pressured. I am confident that my phone will continue to be fully functional or they will reassess with a smile. Thanks for making an unfortunate event seem relatively painless.

After having the screen on my phone shatter, I needed a quick fix. I thought my cell phone carrier would help since I knew I had insurance on my phone, but after taking it in, they told me I’d be charged a high deductible to get my phone replaced… ridiculous.
I found out through word of mouth of CPR and decided to drop in after work. Feeling defeated and preparing myself for more bad news, the owner checked my phone and said, «No problem. We will fix this within the hour.» He even threw in a free screen protector and gave me $ 5 off on a new case! Not to mention the staff was super nice and informative. I am so happy I went here and was able to get superior customer service and a high quality fix for my phone. Thank you thank you!!!

Old school courtesy! I was looking for someone to put my screen protector on for me, since I was afraid to do it myself. I expected it might cost $ 5 or $ 10. But I was desperate to have no bubbles! I called this place, and they said they’d be happy to do it for free if I already owned my own screen protector! I drove over there, half expecting it wouldn’t play out in reality. But I was wrong! The gal in there smilingly took my new iPad mini and the screen protector I handed her and went off to the back to do it for me, while I waited for just a few minutes.
She came back and confessed that she had messed up the application of my cheap protector, and so she just gave me their upgraded glass-​like protector, for free! The application was perfect, and the protector is heads and shoulders above the one I walked in with! NO CHARGE.
She did all this with good cheer and generosity. I was observing them interact with other customers who had various problems, and it seemed to me they are people who care about their customers and have professional integrity. I will be bringing back my electronics here for any repair needs in the future.

Fast friendly and HONEST service. Phone was intermittently charging depending on how I bent the chord. They gave two possibilities over the phone– A: could be pocket lint in the charging port (cheap fix) or B: entire port could need replacing ($ 56).
Swung buy; woman at the counter was courteous and dug out a ball of lint quick as a whistle and I was up and running like new! And at no charge! Seems to be getting rare to see that kind of honesty in a business, that could have easily walked in the back with my phone and «diagnosed» the worst case scenario and I would have been none the wiser and out $$$. For there honesty and professionalism I give them 5 stars!

After my bad experience and one-​star review, the owner (Shane) contacted me and apologized. He said, «Substandard repairs are NOT what we are about», and convinced me to let them make it right. They did! My phone is as good as new again. I’d give them a five-​star review if it wasn’t for the trouble I had with my first visit. Both Eric and Shane gave me excellent customer service, and a fully repaired phone.

Saved my technological life with my work phone and personal phone! Both phones had water damage and he did the best he could to salvage both of them.
He was dutiful and honest with his pricing and knowledgeable about how phones work… Unlike myself. He was even able to call out the shoddy internal workmanship of my phone from when I had repaired it before while showing and educating me on what I was looking at.
In a world where cell phone carriers monopolize you and take advantage of their customers, I’m sooooo glad there are still honest people out there with an honest business and interested in helping the customer as much as they can!
So here’s to you AT&T… You tried to screw me over and you were beaten by CPR *maniacal laugh*
Thanks Shane!

This was a most pleasant experience. I didn’t feel taken advantage of at all. These folks are delightful, quick, and thorough.

Lauren is the sales manager of this store and she is capable, knowledgeable, friendly, and efficient. I am very impressed with her. She assisted me this morning when I dropped off my iPad for a screen repair and again when I picked it up this afternoon.
The iPad screen looks great, so far works well. I will update this review on the screen repair if needed, after using it for awhile. The price was fair, the cost was given to me up front and did not change. The repair was done within the time promised.

It’s true, all the good stuff people are saying about this place. Knowledgeable staff, I have a warranty, they diagnosed and fixed my problem in 15 minutes. I’m very happy it was this easy and cheap to fix. :-)

Polite. Knowledgeable. Very reasonably priced. They saved my phone and I am grateful!

I have a Galaxy S5 and it’s probably the worst designed phone in the history of phones. They’re very hard and expensive to fix. I learned this when I cracked the screen in December and paid someone else a lot of money to fix it. It went black again today and when I called the original repair place, they told me they only guarantee work for 30 days, but I could come in and they could see if the LCD just got disconnected, but it was more likely that I’d cracked the LCD without cracking the screen. The place I originally went to was way up North and it would’ve been an hour drive in traffic to get there for their 6 PM closing time. Also, the person on the phone wasn’t all that sympathetic to my plight.
So, I went to CPR instead to see if they could at least just tell me what was wrong before I trekked all the way to North Austin. And to be honest, I wanted to see if they had a cheap phone I could just buy because I was pretty much done dealing with my hard-​to-​fix phone. The very kind man took pity on me and opened it up to find it was just disconnected and he fixed it. He offered to just return it free of charge, but I opted to have him seal it back up all nice for $ 19. I also bought an industrial case. I hope I never have to see the fine folks at CPR again, but if I need my phone fixed again, I will for sure, come back. They saved this over-​worked, underpaid public school teacher a lot of time and frustration.

Great business. Great people.
If you are ever in need of a repair, I highly recommend Shane and his staff. They are super friendly and trustworthy. I took my iPhone 6 to them after dropping it in a bucket of water on Christmas Eve. Shane gave me a quote over the phone for water damage. I brought the phone in to him and he immediately took it apart to look inside and give me a better idea of the expected results. Luckily for me, there didn’t appear to be as much damage as expected. So I left the phone with them. Came back after work to pick it up and they only charged me half of the original quote. And the best part is that my phone works and I have peace of mind that it will continue to work until I have at least paid it off! Ha!
If you are in need of a repair, I wouldn’t take my phone anywhere else! Shane is awesome!