Customz Wrecker Services

A wild back we got towed for being in visitors parking at my uncles douplex complex and they towed my car and said we parked in residence parking witch wasn’t true at all then when we asked to speak to the manager he gave us a complete different story and he was very rude has no respect or manners what so ever. Anyways they had no reason for them to take the car couldn’t even have there story strait and we made a complaint to police and proceed on charges cause we had the prof not only to them but the house owner. We are waiting for the owner of the house to come back from out of town for this situation who will be paying us the money back Happy about that but still proceed on the charges. They are bootleg it!!!

Terrible business. Towed my disabled dad’s car when he parked 6″ over the parking space line! Then they towed my son’s loaner car because they «didn’t know» what the temporary permit from the apartment complex was on his dash when he had a loaner car from his car dealership and his car was in the shop for repairs! Then, they towed it AGAIN (not even 24 hours later)! The permit slid off into the seat! Told my son they could only take cash when they took a credit card before! I personally called them for the owner’s name and number and the guy answering refused to give out any info. including his own name! Thinking of pursuing legal action. BEWARE!

I was involved in a car accident to which I was taken off in an ambulance from the scene. I left keys with the vehicle and Customz Wrecker Services picked it up and made sure my vehicle was safe and secure in their yard. I then had them tow the vehicle to a body shop, to which they did with no problems. These guys, Rodney (the driver) Ashley (the office manager) and Randy (general manager) were very nice, polite and professional. I would recommend these guys to my friends and famiy. Way to go guys keep up the good work!!!

These complete & utter sh*t stains are possibly in cahoots with local apartment complexes, especially Limestone Canyon apartment complex in North Austin. I cannot begin to describe the extortion we experienced from these thieves. They tow victims that are completely helpless, I tell you. A friend of ours caught this company hooking up his car (he had JUST gotten to the complex and wasn’t there 5 minutes) and demanded that the driver stop. The tow equipment wasn’t even hooked up yet, but the greasy driver demanded $ 50 from our friend, who did NOT have $ 50 cash in his wallet, or any credit cards. Our friend was going to go upstairs and borrow the credit card from the person he was visiting at the complex. The driver laughed and continued hooking up the car, then sped off into the night, like a car thief with our friend running after him. The fee to get it out was almost $ 200! These scum bags simply DO NOT CARE! They would tow a pregnant woman in labor, a hearse with a corpse in it, a damsel in distress with large breasts, Justin Bieber on the way to get a haircut, a vampire on his way to a blood bank, a welfare queen on the way to Walmart, a doctor on the way to a heart transplant, a pimp on his way to the hoe stroll, a pilot on his way to a flight, etc. You get my drift! They simply DO NOT CARE! Be on the lookout for these greasy dirt bags, especially at Limestone Canyon apartment complex. Remember too, the fuzz will ALWAYS take their side, so be sure to record EVERYTHING that takes place. If they don’t have your vehicle completely hooked up with the tow lights and other equipment, by law, they are supposed to drop it. If you get inside your vehicle, THEY DON’T CARE, they will tow you AND the vehicle and you’ll end up either spending the night in the tow yard with a pit bull named «Tiny» or you’ll get squired down to county where you’ll be squatting & coughing. Try at all costs to avoid having any interaction with Customz Wrecker Services aka Satan’s spawn. This isn’t a review, it’s a warning!

These guys are awesome! They were very kind to me and gave me no issues! I don’t understand why there are any bad reviews for these guys cause they are honestly really understanding and kind and gave me a great deal to get my car out since it got towed yesterday since I parked my car in the wrong spot. The people who wrote bad reviews probably did something wrong or didn’t park correctly, they are just doing their job and following the law. Wish I could write more than one great review but the least I can give is 5 stars to these guys, they are hard workers and do a great job at what they do. Don’t blame them for your wrong doings people just own up to the fact you probably didn’t park correctly lol. Hope you guys stay safe and keep up the great work! Thank you guys again for everything!

They are extortionist and harassers. I had to file a report with APD.

This company trolls parking lots & tows illegally! My apartment complex has a contract with these people & they troll the parking lot every night! They are basically stealing cars that are legally parked or have been in 1 spot for too long! I have gone to the apartment complex manager & complained about them multiple times but they will not do anything about it. The ONLY time they are supposed to be on the property is when someone calls them. This is per the notice that the apartment complex office sent out when they hired this company! NEVER EVER USE THEM! They are over priced & will rip you off!

I wish I didnt even have to give them 1 star. AWFUL. Now causing me to get a lawyer because of the bogus charges and illegal, careless practice. DO NOT use these guys, It wont be pretty

I called Customz Wrecker Services a day before I needed to get my car towed so I could scheduled a pick up time to get my car to the mechanic. They were supposed to arrive at 8:30am. I received a call at 9:30am to be informed that they were running behind schedule and the truck should arrive in 30 – 45 minutes. Two hours later I was still waiting. I called twice and no one answered. I finally decided to call a different company (Bullet Towing) who said they could be here in an hour and they gave me 10% off for finding them on Unilocal.All in all, I do not recommend Customz Wrecker Services unless you’re cool with waiting for close to 4 hours for no one to show up.

BEWARE! They will do whatever they can to get more money out of you. They towed my car then refused payment and refused to return my car! I ended up having to get 2 Wilco Sheriffs to come onsite to FORCE him to accept the payment and return my car. They threatened me, they threatened my Mom and cursed at us… Originally told me that I could NOT come get my car, then when we finally got someone on site, he again refused me and LEFT, causing us to have to call the Sheriff to get involved and get him to return to the site as well as get him to take the payment and return my car. THE MOST unprofessional service I have ever encountered. Admittedly, dealing with a tow company is never easy but this was just ridiculous. Even the Sheriff admitted that he was being completely unreasonable and was trying to bully me into being forced to leave my car there for another day or more in order to collect more money.