Eastside Lumber and Decking

Cliff and his associates at Eastside are super helpful when it comes to providing our customers higher-​end fencing supplies. They go out of their way to locate what we need if they don’t have it on hand. We at Austin Brothers Fence pride ourselves in providing our customers with exceptional service and products, and Eastside plays an essential role in doing just that!

These guys are great. The lumber is a little more than what you’d pay at the big box stores, but the quality is far greater. You’re buying lumber, there’s going to be a few here and there with a split or crack… it happens with wood, that’s why you buy a little more than you need. The guys at ESL are great to work with, even for a DIY noob like me. They take care of you before, during, and after the sale and fix any problems that come up, if any. I’ll never buy lumber anywhere else.

Why did the Better Business Bureau rate these guys «D+»? My own experience:
Eastside charged me $ 366.09 for an imaginary «delivery», and didn’t give me proper documentation for the transaction — which kept me from seeing the charge. After I spent months prying out information, they finally reversed the charge. Their explanation: an employee had pressed a wrong key by «mistake».
At first I simply believed them. But something didn’t smell right. Why did they tell me false things in response to my inquiries, and then refuse to explain or discuss it? Why did they repeatedly break promises to send me information? Why won’t they give me a copy of the original receipt that would reveal who at their store added the charge?
If I had put a $ 366 tool in my pocket intending to pay for it, and then walked out of their store without paying, would they just accept me saying «oops, I forgot to pay, here’s your tool back, gotta go»?
Perhaps their mistake was innocent, but I should have evidence that allows me to investigate. Despite their making many promises, they never gave me the relevant documentation. They even threatened to sue me when I first challenged them about the charges. This is not the way an ethical, professional business operates, IMHO.
I agree with the Better Business Bureau: Eastside deserves a «D+».

I am ashamed to admit that I used to hesitate going to Eastside Lumber because I thought they were not affordable, since they have the best quality product and absolutely best service. I can safely say they are THE place to go. Best prices, best service.

Very dissapointed with these guys.
After being treated well by the men inside, who helped me with some basic questions (as I am not a professional) I purchased 10 8ft 2×4 SPF wall studs.
Ok, I should have checked them before driving off, my bad, but on the sales end of things, their warehouse boys apparently paid no attention to the quality of wood i got as I would say 30% of it is unusable due to long breaks running much of the length of some boards.
Other pieces (which i have settled for using), were edge pieces from the milling process that i wouldnt think would be acceptable to a professional.
I would probably support them again as I will give a local business another chance rather supporting the big boxes, but either they took advantage of my beginners questions to give me the shittiest new boards i have ever seen, or they just didnt give a crap in the back when selecting the studs i bought.

What a pleasure to do business with. To heck with the box store from now on. These guys are great, they are knowledgeable, courteous and best of all act like they appreciate your business. great experience.

I love supporting these local guys. We’re renovating a house just a couple blocks from them and have been able to get all our siding, lots of lumber, and other supplies (flashing, tape, ramboard) there. The guys are really nice and returns are easy (even returning $ 400 worth of siding). The only complaint is that some of the lumber we got from them was pretty warped. We could return it, but it’s still a hassle.

The guys here make me feel like family every time I come in. But most importantly, they meet or beat any price on lumber I find anywhere else.

As struggling DIYers my husband and I decided to build our own 20×10 deck in the backyard. After subjecting ourselves to the painful advice from the associates at Lowes and HD we decided to check out Eastside. The clouds parted and the sun came up. These guys had a materials list and everything I needed for the deck in ten minutes. Then they waived the $ 25 delivery fee because I just lived down the road and had been so patient. Ps the delivery charge at HD and Lowes is $ 55. We got all pressure treated wood AND 20 foot long deck boards for cheaper than the quotes from the lg box stores. Will use them anytime we need wood and of course they are local which is a bonus.

Don and Bob helped me both over the phone and in person when I arrived. I know VERY little about decking, but these folks are professional, honest and friendly. I am so excited about my deck!
On Saturday, I visited Home Depot and compared to the service and prices I looked at there, these guys are 100% better. Thanks Eastside Lumber and Decking.

These guys are professional, friendly, knowledgeable, and a great resource for your projects. And they deliver within the local area for a very reasonable rate — less than HD or Lowe’s.
If you’re sick of talking to a big-​box hourly employee who doesn’t know his plywood from his OSB, you gotta talk to these folks. Wish I’d found them earlier. Their prices are very competitive and they can save you a lot of time and confusion with advice and suggestions.
We did get a few studs that were wonky but the Eastsiders replaced them, same day, no charge.
And yeah, they’re local. Support local biz!

I was refered to Eastside Lumber by my contractor for our house remodel. I worked with Daniel. They were great to work with since I am not a professional. All of my wood was delivered the same day or early the next. The owner even made an emergency Saturday run for us!
On top of all of this their prices are very competitive with the other big lumber distributors. Bonus: they are local.