Eyemasters

I have used this eyemasters for years and have always had a good experience until this year. First the trying to get a break down of the cost was like pulling hairs. Then it was a one day wait to pick up, when it has always been a couple of hours before. Then I showed up to pick up my glasses, an hour after the scheduled time no less, and they had forgotten completely to tint the sunglasses. I was told 20 – 30 minutes for the tint, and needless to say an hour later I stand here writing this review and they aren’t even ready. I will be going elsewhere from now on. They seem to careless they had an upset customer.

The customer service was terrible. The guy helping us had no idea what he was doing. I even had to contact my insurance company myself to verify my benefits because he didn’t know how to look it up. Very disappointed on the whole experience. I don’t recommend this location.

My insurance wouldn’t allow me to get glasses at my eye doctor, just the exam, so I had to come to Eyemasters to get some Rx sunglasses. The selection was just ok, but I was very happy with the customer service at this location. The gentleman helped me out with my insurance and even though it took awhile, I ended up leaving with everything sorted out.

Eyemasters has a decent selection of frames, salespeople that range from the hot and knowledgeable to the old and antsy to the young and ditsy. I have met them all. While the prices here are usually better (but only if you come on a 2 for 1 or buy one pair for 99 dollars sale) then lenscrafters, the service has more to be desired. I ordered two pairs of glasses and was told that they had to order out for my lenses. OK, I said, so they did. The first pair took over 10 days to come in… but where oh where was the second pair? It didn’t arrive until a few days later. I was annoyed as I always am by bad service. I finally got the second pair and am about to take them back cause I have a sneaking suspicion the two glasses are not the same prescription.
That being said… the sales can be very good. And a lot of the frames are pretty dang cute. Call and ask. And only come here if your eyes are decently good and you can get your glasses in an hour, don’t mess with the sending out of the glasses, otherwise you are in for a very loooong annoying process.