FastMed Urgent Care

Went in for a swollen lump on my neck. Took 30 minutes before I was seen. Nurse took my blood pressure, PA looked at me and told me to go to the ER. $ 184. No labs. No physical exam. Nothing else. A complete and total rip off. This is a total racket.
I emailed 2 weeks ago in response to this and NOTHING. Why am I surprised? This is the culture of this business. Seriously… go elsewhere.

The wait is horrible. 1.5 hours for a 2 min consultation. The doctor was rude and shut me up even when I was translating for my wife. Definitely not recommend.

Horrible experience with them because of their extremely IRRESPONSIBILITY and UNPROFESSIONALISM.
My wife had a serious ant bite which made her leg swollen up very bad and we went to this Fastmed mueller on May 5^th. We’er supposed to pick up steroid at HEB hydepark pharmacy and Fastmed counter staff told me the medicine will be ready for pick up in 20 mins after we leave there.
I visited the pharmacy after an hour and half, but the pharmacian told me the prescription was not received, after checking multiple times. I immediately called Fastmed and they picked up my phone call after 4times of calling and have been keep repeating to say like a parrot that they sent the prescription to HEB hydepark pharmacy, for sure. I couldn’t fully trust, so I verified three times, asking «did you really send? So can I pick up shortly?». Of course she was repeating like parrot «please wait for another 2 mins, and the pharmacy will have it in 2 mins, for sure»
Well, I waited another 1 hour at the HEB pharmacy counter and the prescription never came through. I called Fastmed over 5 times but never was able to talk to them, because their working hours have passed slightly already by then. HEB pharmacian called fastmed’s corporate office telling me that corporate office usually is available 24/​7, but was not.
The serious fault of the Fastmed is that, they KNEW I might fail in receiving the medicine from HEB. Knowing that issue, they did not try anything hard to make sure their patient can get the medicine on time during their working hours, and just took off after their working hours.
How could a hospital could be so irresponsible to their patient like this? I waited an hour and half at HEB and came back home without medicine. I was going to complain to Fastmed this morning as HEB pharmacies strongly recommended, as NOT DOING THEIR JOB, but decided not to do because I don’t even want to have any conversation with them.

staff was great, much better/​cheaper than regular emergency center. had a pretty nasty wound but was quickly in + out!

I’m currently dealing with their horrible practices. I visited the Manor office and paid my co pay as directed by my insurance company at the time of my visit. I received a bill in the mail stating I owed an additional amount, to which I (stupidly) paid last week. I did further research and found they sent me a bill for an amount that was essentially illegal –they cannot charge you an additional amount as they’re bounded by a contract with the insurance company. To make matters worse, and despite the fact that I paid my bill and received my receipt, they sent said bill to A COLLECTION AGENCY. I wish I was kidding. Do not visit this practice, there are far better places to go to in Austin!!!