MedSpring Urgent Care

Excellent clinic. Friendly, clean, efficient, professional. My husband received care last week for skin issue. We definitely recommend it.

Have come here twice, both times very pleasant experience!
They take my insurance, Blue Cross/​Blue Shield. Never had any problems with this portion, which is always a relief.
I was always helped super fast, like zero waiting time, and everyone is super friendly!
They have a Keurig machine for coffee and tea in the lobby (I’ve never had time to use though because I’ve been helped right haha). And they have a basket of snacks once you’re on the other side of the waiting room doors! Niiiiice.
Came around closing once because all of a sudden I was having a major eye problem and I was still there once they were closed but they didn’t make me feel too rushed or like I was being annoying. I greatly appreciated this because I was in so much pain and could barely open my eyes, or keep them closed. I just had to keep blinking! It was the worst! But I digress.
The other time was a couple weeks ago for a study abroad physical. Nothing special there, just quick and painless and they sent over all the info to UT for me.
I’ll def continue to go here for any problems in the future!

Quick
Efficient
Friendly, knowledgeable and polite (Mary, the PA is awesome!)
Accepts my insurance — I called to confirm first (you’ll get routed answering service)
I had no wait. I was actually the only patient in the building.
I was visiting from out of town and had a bad reaction to all the bug bites and benadryl and hydrocortisone wasn’t cutting it. One of the bites also started to look really bad, I’ll save you from the details. They took care of that one bite and prescribed me something a bit stronger for relief. They did give me a steroid shot after I had more time to think about it, I wish I didn’t take it.

Was visiting from out of town and needed to have flu like systems addressed. Most of the urgent care Facilties are rated very poorly — this was the highest rated in the area to I drove to it. It was a quiet day so I was checked right in. It was very clean and the staff was friendly. The doctor checked me out and made OTC recommendations as opposed to just prescribing antibiotics and sending me on my way. Would definitely recommend this place. Professional courteous and knowledgable

I went to urgent care this passed weekend and everyone was so helpful and the doctor was so caring … I feel totally better now

Visiting from out of town when hit with a minor issue. Made an appointment by phone. Arrived early and seen immediately. Clean, very friendly staff and MD. Efficient, professional, and resolved my issue. Charges were reasonable and accurately explained up front.

Total ripoff and incompetent (albeit polite) staff. Go to UHS if you’re a UT student and have the option. This place is 5x as expensive for a far worse quality of care

As all the other reviews say, the place IS very clean, and the service is very fast. I’ve been to this particular MedSpring several times over the past two years, and have received quick and correct diagnoses and prescriptions. I have found the doctors to be very friendly and knowledgeable.
The only reason for rating 4 stars instead of 5 is billing. I visited this MedSpring last in September 2015. I had trouble breathing and was diagnosed with a cold and given a prescription. However, the following day I had trouble breathing and returned. I was told that because I had come back within 48 hours, that visit would be free. During this visit, the doctor diagnosed me with Bronchitis and I was given a different prescription. Although, I did not pay a fee when I walked in, I WAS sent a bill for the visit later. I called the billing department and was told that because the diagnosis was different the second time, I would have to pay an additional fee for the visit.
I don’t mind paying the additional fee. Any normal doctor or ER would charge for two visits. It is just that I was told one thing initially about the fee and then later billed for what I was told was free. That’s my only gripe with this place.
Other than billing, I find their service very useful and cheap.

Fabulous service. I was in and out in no time. Staff very professional. Dr was very kind and knowledgeable. The facility was clean and non intimidating. Prices sooooo much cheaper than an ED. I definitely recommend.

When you come to an urgent care you want 3 things
1) expediency
2) great bedside manner
3) answers
Check one check two check three — -even if 3 was a sucky answer.
Basically was told —yes, what you’re experiencing is bad and not good, but we treat acre symptoms (hydrate you, keep fluids and food down)…and so, if your symptoms persist, you need to see a primary care physician.
And just like that… bye bye $ 75.
Honestly…huge waste of a near hundred bucks. But — -I guess if that’s all their equipped to do, then that’s all they can do.
Like I said, they’re super nice, professional, really clean and expedient.

Do not do it. The only positive thing about MedSpring is the fancy, clean facility. The doctors are absolutely awful & are only in it for the money. They do not care about the individual patient. Go to UT Health Center — don’t waste your time & money here. After talking to me for 15 minutes, the doctor proceeded to tell me there was nothing he could do. I paid $ 150 for that…

I visited with an acute condition. Doctor examined me, gave me a shot, and told me the office would fax an additional prescription into the pharmacy with the specific intent for me to pick it up that evening, but they never faxed it over. I spent my evening in the pharmacy waiting long enough to realize that no would be calling in my prescription. No one returned my call about this issue and I had to call back late the next day for resolution. Which was that a different doctor who had not examined me would fax in a new prescription. Why didn’t someone call me back and do that the night before? No apology offered. They got to bill my insurance and their $ 65 dollar copays, so whatevs.

I really oppose the idea of writing negative reviews out of anger or spite. I also hate long reviews. But I depend on Unilocal as a guide for so many things that I feel like I need to share my experience because it might help someone else.
Maybe don’t trust this place for dealing with orthopedic stuff…
I don’t want to generalize and say that the people working here are incompetent, but don’t let the lovely exterior fool you into thinking the medical advice here will be entirely sound.
I hurt my foot pretty badly earlier in the month. I remembered how to assess the injury from my Wilderness First Responder course and could tell something was up more than just a bruise. I was headed to Boston in a couple days and I wanted to have a professional check it out beforehand. My job and all of my hobbies require my right foot to be alright, so I wanted to make sure I wouldn’t cause any further damage by walking on it. I was in town visiting my sister, didn’t have a local primary care physician, and so an urgent care clinic seemed the best choice.
I came here with the lowest expectations. I had never been to a walk-​in clinic, plus Texas can be a bit scary sometimes. When I arrived, I was shocked! The ambiance reminded me of an expensive salon… clean and shining with a Kuerig machine, free soda, and flat screen TVs. I was seen quickly and everyone appeared very professional.
They X-​rayed my foot. I thought it was a bit odd that no one physically examined or touched my foot, but hey, I didn’t want to tell people how to do their job. Everyone who worked there was very prompt and kind. After the X ray, I was told my foot was alright and that they didn’t see anything wrong, but that the radiologist would call me if they noticed something up in the X rays.
I asked for a walking boot because I was in a lot of pain. After being told my foot was okay, I walked back to my sisters in my boot. I did my best to rest, ice, compress and elevate it. I normally try to walk/​run at least 10 miles a day, but I tried to stay immobile.
Never received a call from the radiologist. I still had my doubts, so I checked the X ray results and visit summary on the online Patient Portal. No mention of broken or fractured bones so I assumed I was just overreacting and being worrisome thinking that it was more serious than a contusion. I gradually began walking on it more and kayaking a bit, sometimes with the boot on, sometimes not. It’s a bit painful, but not too bad, and I figured there wasn’t any harm since nothing was fractured or broken.
A few weeks passed and the bruising and swelling ceased for the most part. But my foot still felt really really weird. One toe is about a centimeter shorter than it was prior to the injury. It still hurt too much to walk or stand without the boot, or even drive. So I messaged the clinic asking if it was possible there had been an error in the X ray results.
Thank goodness I did because they quickly replied to say that a radiologist should have called me to tell me about a possible toe fracture or something like that. I talked to someone who worked there on the phone and he was really nice and sounded apologetic. He seemed just as confused as I was and advised me to see a doctor at my current location.
I just returned from an urgent care clinic in Massachusetts. After this new doctor took X rays and examined my foot, she was really surprised that I had been walking on it the past few weeks. She said it was VERY clearly fractured and did not appear to be healing correctly at all. She referred me to an orthopedic clinic immediately.
I have many friends and family working in the health care industry as doctors and nurses, and I have the utmost respect for what they do. I think patients are commonly overly needy and often place undue blame on their providers. I really hate that I’m saying anything negative at all because I know they have really difficult jobs.
However, I can’t help but feel like this could’ve easily been prevented. I visited on a very slow day during a very slow week in the summer. Why was I dismissed without a physical examination of the injury? And why didn’t the radiologist call me to let me know my foot was fractured? Everyone has off-​days, but I’m finding it really hard to be forgiving right now.

Great staff, although they are always different every time I returned for the same accident of the course of three days.

I went to the Urgent Care on the drag b/​c I was having I really bad allergic reaction to an antibiotic I was taking for my sinuses. They took me in right away, prescribed me another antibiotic, gave me two steroid shots, and sent me on my way… all this took less than an hour! Dr. Harte and the nurses were very friendly and made me feel comfortable to ask any questions. I will definitely recommend this place to all my friends.

Great place. The doctor was polite and informative. In addition to the current food allergy issue we discussed a bit about chronic problems and upcoming new treatments.

I am writing only the third one-​star review, but I had the almost exact same experience as them. READ AND BEWARE.
While MedSpring is a beautiful and clean looking business on the outside, the doctors are completely incompetent.
After fearing that I have the flu, I scheduled an appointment on a Sunday because I was feeling absolutely terrible and could not wait for the doctor’s office to open on Monday. I go in and am impressed at how nice and clean the space is, and how quickly I was seen. That’s about as far as the «good experience» goes.
Dr. Coughlin is an older man who does NOT make his patients feel comfortable at all, came to my room after about 10 minutes of me waiting to quickly and emotionlessly ask me what i’m feeling, then quickly discount my complaints by saying, «It’s probably just allergies» because «pollen counts have been pretty high.» (Go look at pollen counts for the week of 2÷23−3÷1. I guarantee that it’s the lowest that they have been in a long time.) Pretty positive that he’s wrong, I ask «Are you sure? I’m sure they’ve been pretty low.» Of course, he thinks i’m an idiot and says «yes, i’m sure.»
WHAT. THE. FREAKING. WHAT. I can’t even.
Know that as a non-​native of Texas, I have never had allergies nor dealt with any of the wide range of symptoms that y’all unfortunately have to deal with.
However, since I would not settle for «it’s just allergies,» I demanded a flu test, which quickly came back as negative.
Okay, so maybe I didn’t have the flu. He’s not such a bad doctor, right? WRONG.
After quickly telling me I don’t have the flu and almost pushing me out of the examination room, I ask him to hold on, because I have more questions. Acting clearly annoyed, he asks me what else is wrong. I then tell him about some sore in my mouth that I have never had before, and after looking for about 3 seconds, says, «I don’t know.»
This is when I had it. You’re a practicing MD, discounting the patient’s complaints, and then have the wherewithal and incompetence to then tell the patient that «I don’t know». I was so upset and confused that I asked him to explain what he means that he doesn’t know, to which he replied, «You should see your primary care doctor or an ENT.» …Well what the heck did I just spend a $ 35 copay and $ 200 in insurance for?
For the cherry on top, I should have mentioned that my girlfriend was also feeling terrible, and that Dr. Coughlin told her the EXACT. SAME. THING. We talked afterwards, and almost verbatim, Dr. Coughlin told us the exact same sentences about allergies and counts being high and blah blah blah.
Words cannot express how unhappy I am with MedSpring, and I am even considering writing a letter to their corporate office to let them know that they hired the most impersonal, incompetent doctor that acts like he is much too busy for a couple of Asian people with «just allergies.»
TL;DR version: worst urgent care ever. Go see your primary care doctor. DO NOT SEE DR. COUGHLIN. UT Students, go to UHS instead.

I begrudgingly visited MedSpring Urgent Care last Saturday. I would have preferred to visit a doctor at the UT Medical centre for a copay fee of $ 5.00, but it’s not open weekends and a bad ear ache persuaded me to visit this fancy pants medical centre on the drag and pay the $ 30 co-​pay. I am not sure what you pay without insurance. I would guess a lot!
So this is like the Hilton of medical centres, when I’m used to the motor-​inn sort. Overall I had a very positive experience. I didn’t have to wait long at all to see a doctor. When I first arrived, I was offered a hot or cold beverage while I waited in the main waiting room. I was then ushered into a private waiting room, which was fitted out with a flatscreen TV and 90 channels — and I was given a remote control and encouraged to watch whatever I wanted until the doctor arrived. An improvement on germ-​covered tattered magazines I suppose.
I was seen by a pleasant nurse, then a friendly doctor, and finally a happy cashier. I got the meds I needed and went home satisfied.
To be honest I couldn’t care less about all the extras — I would be happy with a no-​frills doctor visit as long as my medical problem was solved.

Came here with a friend after he cut his lip really badly so I can’t comment on the actual physican service, however i will comment on the amazing lady who helped us at the front.
Facility is extremely clean, dec’d with TV for those waiting on their friends being seen by the doc.
Great location for UT longhorns

One of the highlights of SXSW was my visit to MedSpring. Of course I’m teasing; no one wants to be sick at SXSW. But if it happens, this is the place to go. It’s right on The Drag, and it is spotlessly clean and very modern. A hostess checked me in and made sure I was comfy. A nice young man checked me in, and when he figured out I was from out of town, set about making sure there was a pharmacy close by that would fill my prescriptions should I need them. The doctor was friendly and efficient, and they got me in and out in about 35 minutes.
The best (most surprising part) was when a doctor called the next day to check on me. I like my regular doctor a lot but she doesn’t check up on me the next day.
All in, about as good an experience as one can have going to the doctor.