FedEx Office Print & Ship Center

Oh man do I love these guys. I’ve always loved this location and the people who work there but today really sealed the deal.
I was trying to mail a return to Hong Kong — I started at USPS and couldn’t get the forms filled out properly (last time I had someone who didn’t know how to fill out the form properly the package never arrived — who knows where it is but it’s gone). So I decided to leave and go to UPS across from the post office — because if it’s too expensive to go UPS then they can help you do USPS. The guy who was «helping» me couldn’t have been more rude and started out by telling me it just wasn’t worth it. I had no idea what he meant — I thought he was joking but he just kept repeating it’s not worth it — evidently not worth it to try to ship the package to Hong Kong. I had to plead with him to get him to look it up for me and he just continued to be rude and tell me how it’s not worth it — NEVER offered to do USPS even though I’ve had to do it that way before there. I ended up just leaving and deciding to go across the street to FedEx.
David was the one to help me (love him and I also love Rich). I feel sorry for David because he was super nice and helpful but in the middle of helping me I lost it and just burst into tears because I couldn’t hold in the UPS fiasco any longer. Everyone turned around at the front and I’m sure thought David was to blame. I, of course, explained what happened and David couldn’t have been more understanding and helpful. Since it was going to be super expensive he offered to help me fill out the forms for USPS (even though they don’t transfer to USPS like UPS does) so that I would have it correct to mail when I went over there. He then did me one better and walked me down to PakMail — where he had called ahead and he helped me get fixed up over there. I went back in after finishing to thank him for helping me out and they were all so nice about my break down. Needless to say — I filled out the survey on FedEx to tell them kudos but I knew I needed to Unilocal it as well.
LOVE the people at this location. They are always awesome.
Thanks again guys — and especially David — you’re awesome! And again, sorry for losing my S&*%!

I had the best experience ever here while printing stuff for my wedding.
Firstly, I went to Quik Print, and the quotes were significantly higher than FedEx. So, keep that in mind for your random printing/​copying needs.
Secondly, my stuff was always ready earlier than they quoted me, which was pretty awesome.
The location is convenient, and it’s 24 hours. The customer service was awesome, seriously they were so helpful and asked me questions to ensure the quality/​price of what I needed was acceptable. And I got a lot here, I’m talking 100 copies of a booklet, a photo blown up, name cards, etc. They also can always make you a proof if you want to see something before getting multiple copies.
Good job FedEx. You definitely exceeded my expectations.

Took over ten minutes to help me. I didn’t even get a hello. A man at the other counter could have offered to help but instead helped people who came in after me. I came in just to ship a package and would rather wait in line at the post office.

Love this location! I have to go here to ship things out for work typically every week, and the associates are always friendly and SUPER helpful!

We got 5-​star help today from a man named Julian. My computer illiterate 65 and 78-​year old parents needed help printing and scanning, and he went above and beyond. It’s acts of kindness like that this that are so very appreciated — thank you to Julian and the Kinko’s team for exceptional service.

Will NEVER step foot in this location again. Without a doubt the most unfriendly, unhelpful, surly poor attitude staff I have ever encountered. They stand behind the counter doing what truly looks like absolutely nothing, appear inconvenienced to even acknowledge the customers, then say you’re on your own (with zero assistance with the machines) or you can leave and come back several hours later because they are far too busy… if I am physically THERE in your store you need to help ME! (never mind the crying toddler on my hip!?). All the other people that phoned, faxed, emailed their orders are not there and what I needed done would literally have taken 2 minutes… coil bind six pages! They wanted me to return in FIVE hours to pick up something that would take them 2 MINUTES to do, if that. Not to mention the pissy, arrogant, argumentative attitudes. Several other customers were frustrated as well and the staff (that was too busy to help us) stood there laughing at us saying ‘there must be something in the air’.
I took my project to OFFICE DEPOT and the very nice gentleman in the printing department stopped what he was doing, greeted me and completed my binding all in 2 MINUTES! They have my business from now on.

FREE USE OF STAPLER.
That said, FREE USE OF WHITE-​OUT.
I don’t buy printers, because they’re ugly, expensive, space-​filling junk. I haven’t had one since 2006. Now, if I really, really must have something on paper, I put it on a USB drive and stop in here, walk up to a copier, plug it in, insert my debit card, and avoid printers entirely.

I tried to email a document to FedEx/Kinko’s so they could print it out. The lady at the counter told me that I had to buy a memory card in order to transfer my emailed document to the printer. We went down the road to QuickPrint.

This is my favorite FedEx location in the country. I’ve had to go to Print&Ship Centers across the country to print off materials before visiting client sites.
They are incredibly responsive and really work with you on turnaround time. The 24-​hr service is also a huge help.

Hunter is awesome!!!
He helped us out tremendously. Without him, we would’ve been royally screwed for a huge project we came to print the night before it was due. You rock, Hunter!

One star is too high for this place. This FedEx store has the worst customer service. It took me three visits to finally drop off a small prepaid shipping item. The staff (excluding one sales woman) said I had either the wrong size or that my shipping materials were too tattered to withstand shipment via FedEx.
A store clerk told me that when a cardboard container is used for shipping, it loses 70% of it’s integrity therefore they cannot put their shipping label on it. I needed to purchase their packaging.
Another clerk told me that a padded, paper envelope I wished to use had lost it’s waterproofing value because of a small cut in the exterior. (Who knew paper padded envelopes were waterproof) Again she offered to sell em something she thought was better because it was new.
The bottom line was they want me to purchase their shipping materials in lieu of recycling previously used materials. Both times the clerks scoffed at what a buffoon I must be for wanting to use «old» shipping materials.
The staff was so rude and very unfriendly.
Due to this experience I hope I never have to set foot in a FedEx store again.
By the way, there is a UPS across the street.

Fantastic, prompt, and Friendly service!

My first time was great. Quick, easy, cheap, and great communication.
:)

I usually avoid FedEx/​Kinkos for getting prints made because not only do the prints not turn out well for what I need (printing out my own Illustration work, I believe for standard documents and resumes and such they do a good job), but usually the employees give off an unpleasant vibe. I usually feel like I’m causing them huge pains when I ask for assistance. This was FAR from the case at this location.
I was pretty frantic because I was getting my portfolio printed the day before an interview. As soon as I walked in the door, I was greeted and asked how I could be helped. I wasn’t exactly sure what type of print I was trying to get, so the young lady (I believe her name was Cierra) who was helping me just asked what type of project I was having printed and suggested options, even pulling out the paper swatches for me. The prints were done instantaneously. Some didn’t turn out quite to my liking, but she was very accommodating about reprinting some of them for me. I couldn’t get all of my work printed in one trip because I had saved some of my files incorrectly, but she gave me the printer name and type of paper used so that my prints would match the others when I came in later.
This was some of the best customer service I’ve ever had in a print shop. Definitely made a stressful task much easier!

EPIC FAIL!!!
I had the worst experience of my life here! No one was there to greet me or offered any help whatsoever. One of the employees chewed me out in front of everyone because I didn’t know where the self service copiers where. The person he was helping was laughing at me. I ran out of there very humiliated.
I rather go to their location on Ben White than to this crappy location. These employees have no idea the concept of customer service. Even if it is 24 hours, just wait and go to the library.
As far as graphic design, support the freelance graphic designers out there. They need it more than this stupid corporation.