The UPS Store

With a the holiday hustle and bustle, Gabe made my visit quick, easy and enjoyable! I’m going to make this my regular UPS store for sure!

Went in store recently to get passports notarized (copies of them). Was told by employee that a recent law change had made it so that notaries couldn’t certify copies of identification documents and we had to get certified copies from the source.
You can’t obviously get certified copies of a passport. This was explained. Guy just shrugged his shoulders.
Now you might say ‘not their fault the law is like that’ and so on, but it turns out the law change didn’t apply to this type of document, the secretary of states office has specifically authorized passports and there is also a process called ‘copy certification by document custodian’ anyway, which would’ve sufficed regardless.
I didn’t push it that far… basically the guy didn’t sound as if he knew what he was talking about — sounded real dodgy and likely confused with misinterpreting something related (turns out it was). Either way… someone with the wrong info convincing themselves of something is not worth trying to convince otherwise. They’re the expert, right?
Nevertheless, later that day we were in a different UPS store… who notarized copies of the passports. More specifically… we’d split up by then (there were two of us) and had the notarization done by two separate notaries in the same UPS store at different times.
Perhaps it’s the other two notaries and/​or the other UPS store that are wrong then?

The manager of this UPS location, whose name is Rueben, was having an argument with a customer when I walked in the store. The customer was upset that Ruben had oversized his package and thus over– charged him. In question was the method by which UPS measures boxes. Rueben kept insisting that the UPS method is to always round up. By example, a box with a longest side measuring 30.125 inches would be rounded up to 31. The customer tried to explain that this wasn’t the proper way to round. And Ruben kept saying «please tell me you’re smarter than that» to the customer. Thinking I could resolve the issue, I pulled up the UPS web site to the page that that explains how to measure your package size
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It clearly states that you should measure the longest side of your box and round to the nearest inch. When I showed this to the manager he said «that’s right… you measure up!»
Really? I’ll never go to that UPS store again. And I’m positive that this guy with his genius math skills has been overcharging people for years.

I have only had 100% satisfaction with my west lake ups transactions. These folks always get it right. They help me save money when they can and I’ve never had a problem with delivery. Items have arrived every single time I’ve used them.

My grandmother used this store to send a loved one some money inside a birthday card. She told the man working there (Ruben?) that there was money inside the birthday card. He said NOTHING to her about sensing cash. The cash was sealed inside the bday card and two envelopes.
The card arrived at its destination with the money missing from the card with both envelopes opened but the bday card still there.
It’s plain that the employees here stole the money from this package and sent it anyways (the tracking number would have shown it hadn’t been sent if they hadn’t).
When my grandmother went here to confront the workers they said that a neighbor must have taken it and that if she had said she was sending cash they would have told her not to. Yeah right. She has sent money like this countless times from this store and the only time the money came up missing is when she actually mentioned there was money in the package.
I will NEVER use this store and would not suggest anyone ever does.

These guys were amazing! Friendly and helpful. And they saved me $ 60!

I’ve sent several holiday packages from here over the last two days. The employees, even with the rush and crush of people and packages, handled my odd-​sized packages quickly and professionally with a friendly and helpful attitude. I will be back to ship all packages from here!
BTW, they packed the packages too, not just shipped. Holiday shipping? Check!

Best UPS store that I’ve been to. I routinely drop off packages at this location and they are very helpful and friendly. They did take the time to explain drop-​off and pick-​up times as well as schedules.

The employees at this particular UPS store were very friendly and helpful. I had two packages, one «bricked» Xbox 360 I was sending with a pre-​paid label and one other package. The particular employee who helped me had first hand experience with sending an Xbox 360 back for repairs, we talked about games and hardware over the course of the transaction. It’s always nice when you can connect with an employee.
The other package was not pre-​paid, and the very same employee informed us it would in fact be cheaper to go across the street to the local post office and ship it there, saving us about eight bucks.
We will definitely be returning to this branch for our parcel shipping needs.