G31 Nails

Meh, I usually don’t fret that much on customer service but the ladies here are just rude. Like horribly rude. I’ve worked in the service industry for years and I understand if you’ve had a bad day. That’s not the case here. They are just blatantly rude with no merit. I will never go back here… ever

Pros: affordable, and I’ve only ever been happy with the quality of my nails.
Cons: staff is not especially friendly in my experience– last time the woman doing my nails actually insulted my color choice and suggested I pick another (which I did, so maybe she just had better taste than me, but still) and although there are sanitizing jars out on every station I never actually see anything get sanitized. They definitely don’t use fresh sets every time like they do some places. Some of their equipment is not as new as you will find elsewhere (I had a faulty uv setter once that made me a little nervous)
Overall, they do an adequate job and I’ve always had an easy enough time walking in. I wouldn’t go out of your way if you have any other choice, but if it’s convenient and you don’t want to spend a ton then this place is fine.

WORST salon in Austin. Run by, for lack of a better word, imbeciles who can’t keep a schedule or respect people’s time. Will tell you they have an opening for an appointment although they don’t, and have you wait an hour and then tell you to come back. Don’t come here. Save your money for a better manicure.

Love this place. They always do a nice job and the massage chairs are excellent. I’ve paid more and gotten nothing better.

They are giving away lucky gifts on Monday 2÷8÷16 to customers for Vietnamese New Year! Love these ladies, great service and my nails are gorgeous!!!

It’s not fancy, but they do a great job here and they are really nice.

I’ve always enjoyed coming here, the staff has been nothing but polite and sweet. There are some times when I have off manicures (mostly I did not like the polish I chose) but I have always had a pleasant experience.

I swear by this nail salon. I’ve had multiple manicurists work on me here and I always leave with a great manicure. Very attentive even when they’re busy, and make sure you get tended to. I always get shellac and it doesn’t chip until I go to get it redone (sometimes as long as a month later) Best manicure for a reasonable price, not much of a «salon» experience, but if you’re looking for a good mani/​pedi this is the place to go. Perfect for college students. I hate getting my nails done at home now because I know they wont live up to G31!

DO NOT GO THERE. The place is not sanitary. The lady sat me down on a pedicure chair that hadnt been cleaned. The dont have the sanitary plastic covers that most places have. They dip your feet in a community wax bucket that grossed me out so much I got up and walked out. Pay the $ 5 more and go somewhere else before you get a bad infection from. poor sanitation.

I went here and got a pedicure and a full set on my nails. I was given a lot of attention and both ladies who worked with me today were very nice and friendly! My nails look awesome and so does my pedicure. They also helped accommodate me by putting extra coats of paint on my toenails when the color was not originally dark enough.

Waste of money. Going home to fix what they did. Halfway through I realized the woman had no idea what she was doing. Told her no polish and walked out of there $ 18 poorer.

I was so happy with my choice to go here! Me and my bridesmaids went here to get our nails done for the wedding. Everyone was super nice! They gave us a great experience and amazing nails! I only wish I lived in Austin so I could go back!

I have been going here for years. Nancy is really sweet, however, I’m sad to say I will NEVER go here again. The owner, who is a man, did my nails today and I’ve never felt more unwelcome in my life. He was extremely rude to me. He complained the entire time that my nails are too short (which is the reason I was getting a manicure in the first place!). He tossed my hands around and just seemed annoyed the whole time. I get my nails done every 2 weeks and I will be finding another place to go… they have lost a good customer.

I’ve gone here for years and when it mattered the most the failed! I was getting married and Nancy was doing my nails. When I pointed out I didn’t like they way it looked she told me it wasn’t her fault. Said she didn’t cut my nail down enough but that wasn’t her fault… there were people waiting for her and they were closing. I could feel the rush but I stood my ground… it was my wedding after all. In the end she said it would be fine and to cone back. I did the very next day. So while I sat there and listened to her yell at me and continue to tell me it was my fault and everyone could hear… she actually CHARGED me to fix HER mistake!!! It was horrible and I can never go back!!!

Overpriced, unfriendly, and poor attention to details. Also, one lady pitched a fit because the paint was messed up on one of my nails, so I pointed it out and she seemed mad she had to fix it. Wow, really?!

Ok so I’ve been living in Austin for about a year and to be honest no nail salons can compete with the ones back home unless it breaks the bank. With that said G31 nails totally delivered! I’m beyond impressed with nails. Other places in Austin will rush through or sneak in extra charges. I’ve been to many hit or miss places but I’ll definitely be coming back here. I am a bit of a perfectionist when it comes to my nails and the nail tech was completely accommodating.

Awful, awful, awful.
I’ve been coming here for YRS with no probs, even brought my mom here when she was visiting from Russia, but something must’ve changed for the worst.
I always get the color change on my hands and feet for $ 8 and $ 10 respectively, today they charge me $ 10 and $ 12 out of nowhere. I ask what happened and they tell me it’s because I agreed to cut my nails. Seriously? A cut with clippers is $ 2 extra per legs/​hands?! They never told me this when asking me to cut my nails or file. My nails were TINY! They didn’t need to be cut, I just said yes because she offered and it had never been extra. Had I known that filing is free, but cutting with basic clippers is $ 2 extra, of course I would’ve declined. How SILLY is that?
UNNECESSARY charges and I’ve seen previous girl checking in front of me have same issue. She got upcharged for some silly lil thing that she didn’t even know would cost her extra.
Makes me wonder… why are they suddenly upcharging loyal customers left n right?
Their English is AWFUL. Horrible communication skills.
Horrible customer service.
Prices are normal for run of the mill Asian salon, except this salon is in nice area, alongside really respected and trusted businesses, which makes you except just a little better than nit-​picky random upcharges.
I’m avoiding this place like the plague from now on.

I have never written a review on Unilocal but definitely needed to after coming here…
This was my second visit and, besides strangely having my toes popped on the first visit, I wasn’t deterred enough to not come back. On this visit I got both a pedicure and gel manicure.
Half way through my pedicure I started jerking my foot backwards and saying OW! She was filing my big toe and, with that, scraping my second toe till it was raw. She then filed my nails and cut both my big toe and pinkie toe to the point where it stung so badly I was still in pain later that night which is when I realized the sores were almost «oozing» (I’m sorry for the graphic word). I didn’t realize when she put the toe separator on where she had gotten it but when she was done and took it off of my foot she put it back in her drawer, NOT SANITARY if you are re-​using these things.
My toes have scabs on them now. It was the most rushed experience I’ve ever had. She then became rude when she started my gel manicure telling me «don’t move!!» with sternness as if she was talking to a child. She then proceeded to yank and push my hands around. I tried to grab the color board that had the gel colors on it when it was falling off of my lap and she WOULDN’T LET GO of my hand no matter how hard I pulled. She kept pulling it back till they fell off my lap.
She was rude, pushy, in a hurry and physically hurt me. I have been trying to find how you add photos to your post because people need to see what my feet looked like for at least a week afterwards– red, raw and scabbed from all of her work. This was the worst experience I have EVER had for something that is supposed to be relaxing.
About a week and a half later I wanted to have the «gel» nails removed and went to another salon «Embelish» (the BEST place I have ever been to) where the lady tried to take them off. She soaked my hands for about ten minutes (which is the amount of time that gel should take to get off) and kept coming back to add more time telling me that what I had thought were «gel» nails were in fact not. What the woman had put on me and told me multiple times was gel/​just like shellac, was the same solutions used for acrylic nails.
This establishment caused me PAIN, a rushed experience and I would HIGHLY suggest to NEVER go here.

I honestly don’t know what all the bad reviews on here are about. I’ve been here four times now (twice for shellac, twice for a regular manicure) and they’ve always done a great job. They use clean tools, disinfectant sprays, and don’t leave you under the drying lamps longer than necessary. My nail techs have always been very nice and not pushy, and they’ve always done a great job.
All I can think of is that at certain times of day, they do get swamped and yeah, you’re gonna get worse service when they’re swamped. I try to go early in the morning on weekends or in the afternoons on weekdays, and I’ve never had any problems.

$ 35 for both a mani and pedi isn’t bad at all.
Out of all the different nail salons I’ve been to, this is one I would NEVER go back to. Almost all the ladies were rude and they seemed like they were rushing me out of here. Came for a relaxing time but left unsatisfied and discontent with my messy nails.