Gold’s Gym

The gym looks great and could be great in theory… But it’s like a sauna the entire time you’re trying to work out. Add in a pre-​workout and you’re slipping and sliding off machines from all the sweat. The ceiling are extremely tall which I have a feeling hinders the ability to cool off the gym but there has to be some better solution than a few fans here and there.

Early morning front desk staff are mostly useless. Mr and Mrs. Dr. «No» whenever I have a question or comment. «What happened to the two upright stationary bikes I used last week? Oh, er like they were never here. Don’t know what you’re talking about.» Even after I point out the empty spaces where they used to be.
«Could we change one of the four TVs that no one but me is watching from lame local morning news and informercials to ESPN or CNN? NO! Don’t know how to do that. Need to wait for operations manager to arrive at 9.» Really? To change the channel on one TV? These people need to not be dealing with members. Laundry duty a better calling.
Club blows

The gym overall is very clean for a facility that is used so often with very heavy traffic due to it being in a building that has lots of tech companies. Employers generally do a discounted group rate here. The sales staff is friendly and do t push too hard which is nice.

Great day pass out of town gym. Really good equipment, and nice layout.

I like this gym during off-​hours.
It’s kind of small, and has a very cluttered feel to it.
But that’s just because downtown real estate is at a premium!
I think they did a good job with the space they have, though the stair layout seems a little off. The equipment is new, the machines all work, and they have the best wifi of any of the gold’s gyms I’ve been to.
Only real problems are it just gets SO crowded and in some places the spacing of equipment is so tight I can’t even fit through it — especially when it’s busy times.
Also, downtown parking. Yay.
I use this gym as my backup location, and go whenever I’m in the area for a quick routine.

The new gym is beautiful. Wish the locker room wasn’t such a trek when I am rushing from work, but I realize that was probably just part of the floor plan. The one thing we are BEGGING for is more fans in the GGX class. I take Randy’s step class and it can be super packed. One day it was so hot in there I ended up getting overheated and ended up with a migraine and got sick that night. There is no airflow in the room. It’s the only Gold’s I’ve seen that doesn’t have fans in the front of the room. I don’t get it. Please remedy this. How much is a fan?

Among the worst Golds in Austin. 10pm on weekdays is way too early to close. Especially when others in Austin are open to 12, some 24 hours. I like to watch TV when I run. But the cardio machines don’t have their own TVs. Sad for a Gold’s since even apartment gyms have that nowadays. The view of the movie for those using the treadmills in the cardio theater room is blocked by ellipticals stupidly placed in front of them. Did the staff put any thought process in the arrangement of machines? Wifi is very slow so bringing your tablet won’t work either.

I’ve worked in the service industry for over 5 years but I was beyond shocked as to how the lady at the front desk was behaving towards customers. Completely disrespectful and rude.

Awesome spot, one of the better Golds I’ve been to in the country. Inexpensive day pass and solid equipment = perfection.

Think you’re going to go here after work? Think again. I’m giving up on this location because it’s simply too packed. I’ve tried waiting anywhere from 5pm to 8pm and the crowd doesn’t diminish. They have just a few benches and nowhere near enough of the rest of the weight equipment. I’ve even had to wait or simply not work out on things that would be considered a staple like the stairmasters. This place would work fine if they had kept the old location going and just updated all the equipment, but there’s just no way that this one place is keeping up with demand. Looks great, equipment is definitely decent, but you’ll never get to work out.

I’ve enjoyed the transition from the old, sad, and poorly equipped Gold’s Gym in the basement to the big, shiny, new and immaculate location that opened earlier this year on Brazos Street.
I have praises for management and some of the staff as they majority of them usually do a good job of being helpful and friendly. With that being said, I’d also like to point out an area of improvement for this location .
Yesterday I wanted to check out and pay for a water at the front desk, two of the associates stood there and although they saw me approach the desk they continued emerged in the story they were telling. Meanwhile I waited patiently to be acknowledged, finally after standing there for a good five minutes (and listening to her forever ramble) she decides to grab my money but doesn’t give me anything as far as a greeting or even a smile for that matter. At this point I still need my change since I paid cash, but by then she’s gone back to elaborate on the story from earlier and has forgotten I’m even there. Not wanting to be rude and interrupt, I wait –again– for another 2−3minutes to get my change back and I don’t get a thank you or anything that remotely resembles good customer service.
Overall I would say this is a good gym with excellent equipment, and that most of the staff is dedicated, it just definitely leaves a bad taste in your mouth when you have people who are not living up to the standards of what’s come to be expected of this establishment.

Review for new location: workout spaces are good. Equipment is fine. Staff is good. Biggest complaint is that the men’s locker room is way too small (I.e., crowded), and there aren’t enough showers. It’s hard to find a licker during lunch and you end crowding people trying to change clothes. This sounds minor, but it ends up being a big deal if you’re trying to work out during a break from work and half your workout time is spent waiting in line to get a shower. It needs to be fixed. Ditch the sauna. Get more showers.
Also, the parking situation can occasionally get dicey when the garage is full. Overall a good value, though.

Review for new location: workout spaces are good. Equipment is fine. Staff is good. Biggest complaint is that the men’s locker room is way too small (I.e., crowded), and there aren’t enough showers. This sounds minor, but it ends up being a big deal if you’re trying to work out during a break from work and half your workout time is spent waiting in line to get a shower. It needs to be fixed. Ditch the sauna. Get more showers.

Worst gym. If you are looking for a membership consider somewhere else. This was the worst customer service experience I have ever experienced.

Great Gold’s Gym! I currently use one in Seattle and this one has it beat! A larger variety of equipment and overall nicer. I think it’s not part of a franchise which might make a difference. Had a good workout. Thanks Gold’s Austin.

It’s a new neat gym, one of my favorite, however I’ve need asking for the elbow hanger black stripes for the abs exercise for awhile and they keep on saying we will bring it from the older gym location, until now, nothing happen :/

This is possibly the worst gym experience I’ve ever had, and I include living in Beijing in that statement. The staff are, on the whole, rude and unprofessional. On two separate occasions, I overheard the operations manager, Eric Gardener (not sure if I spelled that correctly), snickering with the desk staff openly about members right out in the greeting area. The gym is chronically dirty. Its dark, and they blast music throughout even though members tend to prefer their own music choices (evidenced by earbuds seen on 9 out of 10 members). There are ZERO amenities. Oh, and the equipment is old and a lot of machines don’t even work properly. AVOID, there are new and better gyms opening every day around town!

This is a decent downtown gym. The new location’s layout is strange but manages to fit all the things you want (except a pool). The group fitness room is huge and their cross-​fit class, Golds Fit, is fun (but you pay extra). Seems reasonably priced and you do get to use all other Gold’s Gyms in the same tier.

Beautiful new location, very clean and nice equipment. Sign up was easy and professional. I look forward to personal training with Jessica and Edward was also helpful in finding useful classes for me while I’m pregnant. Of course a pool would be great but I understand the limited space downtown. Childcare would also be a major plus at this location. Hopefully downtown will become more family friendly as time goes on.
Anyway, lovely facility, much preferred it to Westlake.

Very unprofessional staff unfortunately. Eric Gardener, the Operations Manager, was talking behind customers backs stating «These girls were full of shit», loud enough so I could hear. They are extremely rude, and cut customers off, its safe to say that customer service is not their expertise. Trying to cancel was very difficult, and they constantly accuse customers of lying when it comes to moving or promotions. This is a complete shame, since I really like the equipment and location.
Its unfair to judge the whole gym from one person. Steve Johnson was exceptional, and was very helpful. Unfortunately, due to my bad experience I most likely will not sign up for a golds gym in the future.
If Gold’s gym wants to message me in regards to my experience on 6÷4÷15, ill be willing to take the very bad review down.

This place is conveniently located/​closed to hotels in Austin Downtown. Not to mention that the front desk people (especially Jazmin) are super friendly. I am out-​of-​towner and Jazmin is so nice to chat with and call the gold gym that I belong to in California and make sure that I was properly checked-​in in quick and pleasant manner.
The facility is very clean and the equipments are quite new and I enjoy working out in this gym. If I were to move to Austin permanently, this would be the gym I would join.

There’s a new we wear short shorts group trainer I must try. Couldn’t be less my type.

Good location. No parking solely for the gym. No wifi. Poor group classes schedule. I have gone to other golds gym and they provide all if these services.

Came through to just take a look as I was on a run downtown and in the market to switch to a new gym. The team member at the Front Desk (Nathan) was very kind and let me take a peak and then followed up a minute late and said I could just workout there today for a «test run.» Super glad he did that because you don’t know if you feel comfortable with the equipment with a simple walk-​through. Much better than a YMCA or other gyms in the fact that there is more than one Smith Machine, multiple bench press racks and numerous cable machines (an easily overlooked bonus). Cons are that you pay the same fee as a Y member but the sign up fees and contracts are less desirable at a Golds. Which is my hesitation. They are moving to a new, larger location down the street; I was glad he mentioned that. So maybe I will join after all, since I imagine it will only have even more varying equipment and space.
Cons of this location
— not a lot of walking room/​space as there is so much equipment in a more compact space
— joining fees
— bad cell reception, and no open WIFI that I saw…
— parking is $ 5 extra a month, and you’ll probably need it
— No daily wrist-​key mini lockers if you want to just stash your wallet quick (I run to the gym typically so this is useful to stash anything you had in your pockets, and I don’t want to carry a padlock on a run!)
— same price if not more (with initial fees) than the YMCa but you do NOT get a pool, endless class options, racquet sports, bball gym, leagues, etc… you could be convinced you’re paying for their brand more so than a versatile gym
— not a gym where there’s an array of group classes like a yMCa offers… but I suppose that’s not what Gold’s are known for… weights on weights on weights
— limited ab mat space (half of which is directly under the TRX workout bar)
Pros
— lots of barbell intervals, 7.5lb and 12.5lb are super helpful for women who can’t jump from 5, to 10, to 15 lb barbells so easily, for say, shoulder workouts (lateral raises, etc)
— wasn’t busy on a Saturday… nice
— lots of medicine balls, resistance bands (cheap plastic jump ropes though and no short ankle resistance bands for abductor/​adductor/​leg work
— amble room for cable workouts, love this. No waiting for cable machine space
— seems more geared for intermediate/​advanced gym rats more so than those 24 hr gyms/​Family gyms which I appreciate
— TRX bands accessible so you can at least introduce yourself to it and probably look goofy the first couple times but better than spending the $ 200, not knowing if you’ll like it
This review is based on a two-​hour trial run on this gym, from someone who is very familiar with weight training and versatile gym necessities.

Where gangsters come to put in work G… lol. This club is cool, has all the weights you need and a friendly staff, awesome trainers (super humans). Aerobic classes and nice scenery… what else could a man ask for. GOLDS ROCKS come unlock the real u…

Convenient location right at the corner of 6^th and Congress in the basement. Kind of claustrophobic since there are no windows and no light colors. But they have everything you need… not duplicates, but one of everything you need.

This is a nice gym with a great location. I’ve been using Golds for a few months now and overall I’m quite impressed. Coming from Portland’s 24 Hour Fitness clubs (Which I loved) I was a bit skeptical when signing up here. However it’s a great place to work out with great availability.
I usually stop by here before or after work to get a good workout and then continue on my day. The location makes it very convenient for my everyday life and the staff is quite friendly. The prices are fair and you’ll have access to all their gyms around the country, which is nice because I travel.
The only down side to this particular gym is that it’s kind of small, so it can get crowded during peak hours. Just keep that in mind and plan your day accordingly. Also this particular club does not have kid’s area. That’s not a problem for me, but others may want to take note of that.
Great gym, great staff, great workouts.

Gold’s isn’t awful but it’s far from great. It does have all the basic machines that you’d want but really outside of that is far from impressive. It’s at a really convenient location which is nice though.
My biggest complaint is with the dirty areas in the locker room as well as the one initial sales lady. I understand from a selling point some of her comments but a lot of them were pretty rude. A lot followed around the idea that it was about time I got to the gym! — Kinda nasty.
I also thought it was a bit pricey for what was offered. With its great location though I can imagine rent is pretty pricey; therefore, I understand why it may be a little expensive.

This review is for Golds Gym as a corporation, not necessarily this location…
I am extremely disappointed in Golds. I was a member for over 20 years and I needed to temporarily move to an area that did not have access to a Golds so I asked to put my membership on a freeze. Long story, short… said they would, but kept getting charged for full amount. This went on for a year. I finally had to notify my bank and credit card company to not accept any debits from Golds. I filed a complaint with the FTC, Attorney General and BBB. They literally stole my money — about $ 250. After about 20 hours of trying to get my money returned, I gave up. Not worth it.
Since then I have heard this happens all the time. Sounds to me like it is standard practice of the company.

This gym has some disgusting areas.
1. The front entrance floor tile looks like it hasn’t been scrubbed in a year. Maybe the tile is to blame but, jeez! Clean it multiple times a day or replace it if it’s ground in.
2. The men’s locker room had overflowing trash cans, no paper towels and equally as disgusting floor tile with trash on the floor.
3. the men’s steam room smelled so foul I could barely stay in it long enough to determine the cause: equal parts wood that is so sweat soaked that BO has permanently saturated the wood. the floor and walls had not been cleaned except for maybe once in 24 hours (if that often).
What’s good? A fairly good selection of free weight and machine equipment.