Groom Envy

I absolutely loved Mandy. She did a wonderful job listening to what I wanted (e.g., please don’t make my goldendoodle look like a poodle), was kind to my dog and delivered excellent service. When she sold her business to Iris, I was sad to see her go but reassured that Mandy had left all of her notes with Iris. I hoped that business would continue as usual. I have to say that I was ultimately very disappointed with the grooming and service that Iris provided and will be looking elsewhere. But for the record, here are the Pros and Cons of my experience.
Pros
My dog came back clean and brushed out thoroughly. Her ears were sparkling, her coat was soft and matte free, and her nails were trimmed and smoothed out with the grinder. Her stomach was trimmed neatly with no razor burn, which had been an issue previously. Also, my dog was ready exactly when promised.
Cons
There are some issues with regard to communication that need to be worked out. I emailed to schedule and received an auto response that they were moving to phone scheduling only. So, I called and left a voicemail. One week later, I received an email that I should have called. I chalked that up to some of the bumps that happen when you take over a busy/​successful grooming business. So, I show up at the designated time. There are three very unhappy looking women in the shop — none of whom directly greet me or my dog. After a few minutes, Iris asks me curtly «Is this Daisy?» And when I respond yes, she walks over, squats down and examines my dog without so much as greeting to me or my dog. My dog proceeds to tuck her tail under her legs, which was probably a bad sign. Iris asked a couple of questions about what I wanted. I requested a partial groom — clean up the eyes, feet, etc. She had no follow-​up questions for me. So, I hoped for the best. When my husband picked up our dog, he sent a photo asking me what I asked them to do, because she looked kind of ridiculous. Rather than trim around her eyes using scissors, they used clippers and nearly shaved all the hair off under each eye and then shaved a landing strip down her nose. As the rest of her hair is nearly three inches long, it looked like they carved a mask in her face. They did trim the hair above her eyes with scissors, but they also managed to cut her eyelashes in the process. Her feet were trimmed poorly — no tapering and crooked. Needless to say, we really miss Mandy and we won’t be going back. If you choose Groom Envy based on Mandy’s reviews, be forewarned that the service is not the same now that Iris owns Groom Envy.

My dog doesn’t need to be groomed, but her nails are black and I am so scared to cut them. For years, we’ve been going to one of the big box store. I was never satisfied with their service, so we recently branched out to a local spot. After some research, I landed here. I’m glad I did. They did a fantastic job at cutting her nails and it was super cheaper than the big box store. She was in and out within 15 minutes, so it was also really efficient.
Although I really like this place, it does lose 1.5 stars (I rounded up) because you have to make an appointment for such a small thing and it was impossible to get a hold of them at first. I tried calling, but they didn’t pick up. I e-​mailed and it was several days before I heard back.

Transition from Mandy to Iris was seamless.
Same service and the dog leaves looking good and happy.

I absolutely love Mandy, but my dog, Ollie, probably does not share the same feelings. I won’t speak for him, but I will say that my interactions with Mandy have always been very pleasant. You can tell that she is a kind person who really cares for animals.
She’s always done a really great job grooming Ollie. He comes back spiffy clean and looking quite handsome. Unfortunately, I think Mandy is moving out of state, and she’s selling her business to a friend. We’re going to miss you Mandy!

I’m always on the prowl for a groomer that won’t cost me nearly a hundred dollars after tip to groom my 10 lb fluff ball dog. I’ve tried many and usually leave unhappy with the cut and overpaying. Groom Envy is more reasonably priced but without all the frills of many of the more established (more expensive) spots in town. The groomer listened to my requests and groomed accordingly, which is more rare than you might expect, and my dog looks great. The place itself is not very professional looking, so don’t go expecting a fancy doggy day spa– handwritten sign on the door, unpainted plywood walls, etc. but if you care more about the people and the care they provide your pet than the look of the shop, these ladies will do a fine job at a fair price. Plus they got me in same-​day right before Thanksgiving which I was quite impressed by. Maybe this is still a somewhat undiscovered gem!

UPDATE: Turtle and I returned for his fourth happy visit to Groom Envy today. We were heartbroken upon learning that Mandy is moving out of state, we will miss her! Mandy introduced us to the new owner today, Iris, who did the most spectacularly AWESOME job on Turtle’s haircut! I have no doubt that we will continue to have the same wonderful experiences here. Two paws up and a big welcome to Iris!

I think I finally found — after a few misses and unhappy puppy experiences — a groomer I would recommend. She did great with my senior, blind Cocker and had him ready exactly as I’d requested on time. Very reasonable prices too.
Thanks Mandy!

I had a really great experience here! I’d never taken my dog to a groomer in the Austin area but since my pup was starting to look like a chia pet I figured it was about time. I’m so glad I picked Groom Envy. They did a great job with my English Cocker and trust me spaniel hair is no easy feat. I know picking a groomer is super hard. You want that balance of someone who does quality work at a good price and who treats your pet right. The staff at Groom Envy were really sweet and proved to be all of those things for me. Not only was the price great, but they they were done fairly quickly and I could tell my dog was super relaxed when I walked in to pick him up. All and all I would certainly recommend them to my friends and will likely return.

Mandy always does a great job with my little fluffy friend — domo.
She dearly cares about dogs, and treat them with compassion.
If you want to find a groomer you can trust with your dogs, look no further.
She is the best dog groomer in town, and the price is fair as well.

I’ve been meaning to write a review for a while! This place is really great– FAIR prices. I actually got quoted a price for my retriever/​boarder collie mix and they stuck to the quoted price, no uncharge for anything unless I wanted to add a service. This place is no frills, so you’re not paying for a fancy looking grooming parlor– you are paying for top notch doggy service, customer service, and fair pricing. Almost a lost art in Austin.

I have taken my dogs to Mandy a couple of times and each time their hair cuts turn out great! I have never used an individual before (usually just the corporate salons) and being new to Austin & reading the reviews I said why not try it out. I have also noticed her time frame isn’t that long compared to some of the places I have gone to so that’s a plus also! I’m so glad I decided to try Groom Envy out :)

I love this place and instantly was at ease when I walked in. There were a couple dogs in large crates and a few walking around… all happy. Even a cat walking around unaffected by the dogs. Unfortunately, my dog was very, very nervous and I think she had been for days because of the storms plus she had not been groomed for a while.
I ordered a full service treatment with haircut/​shave, bath, teeth, etc. I dropped her off easily at 8am and Mandy thought she’d be done around noon. Because my dog was so nervous she wasn’t ready until 3:30pm that day. Mandy told me she had to stop many times because of the anxiety and stress my 13.5 yr old chow mix was experiencing. I am so grateful she didn’t just continue on and actually cared enough to stop and let her relax. She even texted me a few times for updates.
My dog looked great and was just fine when she was picked up. This is a great place and I highly recommend it because of my experience.

Updating my review based on today’s visit. I was able to schedule Joe a visit this week via email. He is headed to the vet Friday so I wanted to make sure he looks his best! She was able to see him on short notice. There was a bit of miscommunication on the extent of the update to Joe’s prior groom — but she worked with me. (I had wanted a full update/​cut). She messaged me when he was all done and he looks great! No more rusty legs/​beard and doesn’t look chunky anymore. Wish I could have tipped her more!

Groom Envy! Awesome. I had to bring little Gina in because she had a bunch of burrs caught in her hair and a friend recommended this little place. I didn’t even know it existed back there! It’s behind Sap’s Thai Food in Allandale Village. Mandy & co. did a wonderful, very congenial job and it was super convenient, inexpensive, personal and pleasant. I hated the Petsmart/​Petco option and anyway they were totally inflexible on fitting Gina in quickly even though she was in pain. Got Gina done here in one day. And Mandy knows what she’s doing for sure. I learned stuff about Gina that I didn’t know. Thanks so much Groom Envy. We’ll def be going back.

I’m so happy that I randomly saw the sign in the HEB parking lot for Groom Envy!
My dog Chad was in desperate need of a cut, since it’s getter hotter outside!
It was very easy to email and make an appointment that worked for me. Great communication, easy drop off and pick up, and super affordable prices! The groomer took into account my preferences for the cut and Chad came out looking great!
I think I found a new go-​to groomer, super close to home!

Riley’s first haircut was great! She was matted so we had to get a short haircut than I wanted but she still looks great! Plus Groom envy was able to fit me in at 5:30 since I couldn’t make any earlier appointment. Love them and I will be back!

I took my maltipoo, Sven, here. Mandy was so friendly and helpful over the phone. It was a little confusing to find the building but it wasn’t a big deal.
I had to pick him up late because of my class but Mandy was so understanding and friendly. My dog usually gets so scared of groomer’s but he was not scared of Mandy. In fact, he fell asleep while he was being groomed. So imagine how relaxed he must have been. She did a great job but I had a change of mind and asked for re-​touch up twice and Mandy was so nice and understanding about it.
Seriously, I am so happy that my dog isn’t terrified going to the groomer’s anymore. I am definitely Groom Envy’s new regular!!!

Mandy did a great job with my little Theodore! She was absolutely great from start to finish– beginning with accommodating my evening needs until the very end explaining how she filed his nails instead of cutting them bc she didn’t want to upset him. It looks like Mandy was able to accomplish things with my little Theodore that he wouldn’t let groomers before him accomplish.
The cut took 2 hrs and you can tell that Mandy is working hard to take care of our pups while she has them. Theodore looks so adorable and is so clean and perfect. The prices are also way more than reasonable! I can’t see any reason why I would book an apt with anyone else in the future. Thank you, Mandy!!!
PS– the best part is that after this evenings grooming Theodore is acting and behaving as sweet as he looks! Usually he is angry with me and not happy for the remainder of the day following a grooming, but he is being such a sweet boy which let’s me know that he is happy and that today’s grooming was not traumatizing for him. Thank you again, Mandy!

Just found our Austin groomer! After moving from Houston a month ago, my dog has been in dire need of a good shave. I found this place online, gave it a try and HIGHLY RECOMMEND you do the same. Mandy is terrific! She did exactly as I asked with precision and quickness. We love this place, it’s clean, friendly, you can get an appointment the next day, and the prices are super reasonable. It’s a bit of a test to find however Mandy directed me over the phone until i was parked right up front. Seriously y’all, anyone with a pooch near Allandale needs to give this groomer a shot, she won’t disappoint.

I stopped in today to get my puppy, Arthur, groomed for the first time. I am SO glad that I decided to go with GroomEnvy!
Mandy was awesome about making sure that if Arthur got scared, he immediately was comforted. When he freaked a bit about the clippers, she switched to hand-​trimming with scissors. She was also very accommodating with me, letting me stay with him the whole time.
The cut looks absolutely adorable, and she was incredibly patient with my indecision and slight changes to the cut.
She made the entire process easy, and I don’t think Arthur will have any qualms about heading back to see her!