Hertz Rent A Car

I wouldn’t even give this place a single star, absolutely terrible service, make sure you ask a lot of questions when renting from here I still have yet to get my deposit back and they say oh it’s going to take 3 – 4 business days to get you your deposit back… They didn’t wait 3 – 4 business days to accept my deposit they needed it right away of course but no when I need my money I have to wait because they fail to mention the tiny details and fees, this place is garbage

Returned car to collision center on Wed and called Hertz. It is now Sunday and I’m receiving calls from Hertz stating I never returned my car. How are they still in business???
Hertz hurts alright.

The only reason I rented from this company was because they have an agreement with my insurance company. I’ll never use Hertz again after my last experience. The car they gave me had stains on the seats. It smelled strongly of carpet cleaner/​deodorizer (fruit punch scented?) that was only slightly tolerable when I lowered the windows. Then, each time I turned on the air conditioner, I got a blast of really bad body odor. I have rented many cars for business and personal purposes and this experience was one of the worst I’ve ever had.

Horrible service… they don’t even deserve a star… I reserve a specific car a month in deserve (suv) I was assured to book one early so that they can get one from another location. I call a day before to be picked up and they assure me everything is according to plan. Come the actual day 30 mins prior to being picked, I get a call from a Nicole telling me that I can’t get a SUV but a fullsized car, okay how am I gonna fit 6 luggages n a baby in a fullsize car. The manager, Brittany wasn’t helpful either. Avoid this store as much as you can ended up driving to Austin to an enterprise.

I don’t even know where to begin because there is so much to say. All I wanted to do was rent a car to go to my hometown for Christmas. When I got to the rental agency, the car I chose online was much smaller than I had expected, so I asked the agent if I could upgrade. He looked at the dirty car next to us and said he would charge a $ 5 upgrade if I was okay that it wasn’t clean. I was like sure, why not? I have two kids, it was gonna get dirty anyway. Because it was Christmas and because we changed cars at the last minute and because it was 5 in the afternoon on a Friday, neither he nor I looked at the car as carefully as we should, and it wasn’t until I was leaving the parking lot that I noticed there was a crack in the windshield. When I got to the office in Jackson, I told the Hertz rep about it. Well, five days later and I see not only did I get charged with the crack, but I also got charged the full upgrade. Since that day, I have tried calling this office every day trying to get a refund. And magically, somehow, my transaction has gone missing from their computer. Imagine that!
So please do not rent from these a-​holes.

HORRIBLE service. After being set up with a rental at Hertz through an insurance company, I’ve had to deal with four different Hertz locations just to get a rental and get it returned. Any representative I’ve talked to has been rude, lazy, and couldn’t care less to help me in a timely manner. I even spoke with the manager at this location about the ineptitude of her employees, and after politely listening to my problems, she promised to get back to me that day. Did I ever hear back from her? Of course not, because Hertz really doesn’t care at all about it’s customers. When I called to ask how I return my rental, the representative simply answered, «you’ll have to talk to a different location about that.» I had to spend ten minutes on the phone probing him from which location, how I get transportation between Hertz and the car repair shop, and what number to call. This is after spending two hours at another Hertz just to get the rental in the first place. Never dealing with Hertz again.

bad service

My experience yesterday picking up my rental car (went thru an insurance company, so Hertz was not my choice) left much to be desired. The driver (Paul, I think) who picked me up from Berli’s was great — on time, really nice and friendly — and was the best part of the entire experience.
I called the Friday before to reserve the car I wanted (full-​size, Altima or Camry) and I was told it wouldn’t be a problem, they would have plenty of cars at 9:30am on Tuesday. I made her PROMISE she would have the car on the lot.
When I arrived to pick up my car, they ONLY HAD 2 CARS — a Corolla and an SUV. Long story short, I started asking a shitload of questions and made the guy go back and forth showing me both cars, letting me sit inside of them, asked him to tell me about their gas mileage (which he wasn’t very knowledgable), etc. until LUCKILY an Altima pulled in (destined for the Ford dealership). I asked if I could have it and they let me.
NOTE: the Altima is not great and smells like someone has smoked in it, even though there is a strict no smoking policy.
If I had my choice, I would have rented from Enterprise.

Horrible experience. Ended up walking out and going somewhere else. NEVER again will I rent from Hertz because of this experience. An extremely RUDE person started to process my reservation — no eye contact, no conversation. Dude — if your life sucks, don’t take it out on your CLIENTS!
I told the guy I’ve never had this kind of an issue before with their competition. Know what he told me? He said I should go back to them instead! So I did.
Also the parking lot is IMPOSSIBLE to navigate — no empty spaces for customers. HUH?
I went down the street, was greeted by really friendly staff who were happy to match the prices from hertz. Lesson learned.

Bad experience… then Oliver did what he could to make it better. Renting another car tomorrow and having Oliver help… I’ll update you guys.
My auto body place has been working with them and really likes them — versus Enterprise. So… called on Wednesday for a Friday pick-​up. Spoke with Andrew. Andrew asked me to call 15 minutes prior to pick-​up to remind them. I called 30 minutes prior to Friday’s pick-​up time and a woman answered the phone. She sounded clueless and asked me for all my info again. I asked why she needed that if I had a reservation (and gave the information 2 days prior.) She put me on hold… then Andrew picked up the phone and asked to help me — as though he wasn’t in the loop with the conversation I had with the woman. (BTW: their office is very small… lack of communication between them does not give me a warm fuzzy comfortable feeling that they know what they are doing.)
Andrew then admitted that he had the reservation wrong and said they would pick me up.
Oliver picked me up and tried to make it better. When at the office I met the woman I spoke with prior and told her about the incorrect reservation and also let her know that when she places me on hold… it would be good to let me know if she is transferring me to someone else… or what. I was pissed by this time… thinking. his is NOT going well!
Oliver tried to help and I had a car for 2 days. Because of Andrew’s mistake I had a larger car than I reserved which cost me more in gas.
I’m renting another car tomorrow and scheduled everything with Oliver. I’ll update you guys as to what happens.
Good thing is that I can leave the car at my auto guy’s shop which will make this rental return quite convenient.